Brandon Tomes Subaru

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
57 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    June 15, 2019

    After purchasing a new Outback for cash, customer service ended. Registration was 2 MONTHS late and I was charged the late fees. Inquiries about my registration... were not responded to by phone or e-mail, only face to face. We will see how maintenance service goes.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hey JM, we definitely dropped the ball on this one and we sincerely apologize for that. It sounds like you received your funds, but please contact W....E. Fowler at (214) 544-5028 if we can be of any further assistance to you.

  • 5.0 out of 5
    May 29, 2019

    Justin helped me complete my purchase after hours of searching for the right vehicle. Justin’s professionalism really showed when I did not know what... to do in the process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Andre, thank you again for taking the time to let us know how we did. We hope you have a great day! Please let us know if you have any additional ques...tions about services you received and thank you again for choosing Brandon Tomes Subaru!

  • 5.0 out of 5
    May 28, 2019

    Roger, my sales adviser, was really easy to work with. He walked my through the options, allowed me to drive all of the cars I wanted until I found the... right match. The whole buying process was made easy by Roger and the staff at Brandon Tomes.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jon Mckinney, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive ...review. Thanks for the feedback and this awesome review!

  • 5.0 out of 5
    May 16, 2019

    From start to finish, everything was exceptionally smooth and easy. Salesperson, Ozzy, was very professional and courteous. No pressure felt throughout... the process. Finance process was also fast and straightforward. By far the best experience I have.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the awesome review, Syed! We're very happy to hear about your positive experience at our dealership. Please let us know if there's anything... we can do!

  • 5.0 out of 5
    March 21, 2019

    Eniqueo Reese was fantastic sales representative. Great experience buying my vehicle. Would definitely recommend. My van was washed, gassed up and ready... for pick up. No hidden fees

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Dina, we are very happy to have provided you with such a positive experience! Thanks for sharing!

  • 5.0 out of 5
    December 22, 2018

    I didn't just buy a car, I got a new family. Joe Rigali is awesome. This was the best car buying experience I have ever had. There was no pressure, no... hurry up and buy, and no pushy salesperson. It was relaxed...more like visiting a friend. Even when I was indecisive, he gave me the information I needed and let me take my time. He was confident I would buy a car from him and I did. This dealership has a different feel to it right off the bat. I feel like I didn't just buy a car, I joined a family. When I went back for accessory installation, I was treated like a celebrity! Everyone from sales and my finance guy stopped by to say hi. I wasn't just a number. That means a lot to me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mayze, we strive for 100% satisfaction, and we are ecstatic to hear about your experience with us! Thank you for taking time to provide us with this w...onderful review/feedback. Please let us know if there's anything else we can do for you!

  • 5.0 out of 5
    July 11, 2018

    Bernard was outstanding!!! Great experience with him on the negotiation process. I researched 5 different dealerships and had 3 separate quotes. Bernard... exceeded my expectations!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so glad to hear you're satisfied with our service, Danny! Thank you for doing business with us!! We hope to be of service to you again in the fu...ture.

  • 5.0 out of 5
    May 16, 2018

    It was a great buying experience at Brandon Tomes Subaru! I would like to say THANK YOU to the sales director ZACK ALIA he can make any deal possible... and his sales team! I love the dealerships and would recommend to everyone! THANK YOU!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kasia, Thank you for taking the time to leave such a kind review. We are happy to hear Zack was able to help you find the perfect car for your needs... and look forward to serving you again in the future.

  • 5.0 out of 5
    May 2, 2018

    Sam Foret is the salesman who helped us throughout the buying "ordeal" and made us feel comfortable and confident in our decision to buy a used Forester.... Sam is the guy to ask for if you opt to look at this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your 5-star review, Bob! We are grateful for your kinds words and will pass this along to Sam. Enjoy your new Forester!

  • 5.0 out of 5
    April 2, 2018

    The perfect place for my family new car, they are good understand our needs and making car buying experience pleasent . Definitely recommend it !!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so pleased you enjoyed your visit to Brandon Tomes Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank ...you again for taking the time to let the world know about your positive experience. Have a great day!

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