Van Chevrolet Cadillac

My car was serviced in a timely manner and I was kept up to date on it’s progress

The staff @ Van Sabrau are all outstanding & do all that is needed to meet all your needs for servicing our car.

Pleasant, knowledgeable salesman, no pressure sales. Safety features, Subaru organization/family explained and I saw how employees and customers were treated, great experience. I love my crosstrek.

They always take good care of me and my Crosstrek. Respectful, honest, and efficient with me.

A couple of months after we purchased a brand new Silverado we were having trouble putting gas in the tank. We took the truck in for service and it ended up being a snake skin in the hose that feeds the tank. We were told that it could have only happened during the production of the vehicle, then they handed us a bill for $200. They said it wasn't covered under the 3 year 36,ooo mile warranty. Their customer service is atrocious, the service advisors are never available to take calls and they do not return messages. They hold your vehicle hostage and you never know what's going on with it and they never honor the price they quote. Their client relations person is RUDE. She hangs up on you mid-conversation. I spoke to some of my friends at the Fair Fax plant, they all said NEVER TAKE YOUR CAR THERE AGAIN. If they don't have the support and loyalty of the GM workers in the KC area, that is all you need to know. Don't buy a vehicle and certainly don't have it serviced there, it will only frustrate you and make you angry.

A couple of months after we purchased a brand new Silverado we were having trouble putting gas in the tank. We took the truck in for service and it ended up being a snake skin in the hose that feeds the tank. We were told that it could have only happened during the production of the vehicle, then they handed us a bill for $200. They said it wasn't covered under the 3 year 36,ooo mile warranty. Their customer service is atrocious, the service advisors are never available to take calls and they do not return messages. They hold your vehicle hostage and you never know what's going on with it and they never honor the price they quote. Their client relations person is RUDE. She hangs up on you mid-conversation. I spoke to some of my friends at the Fair Fax plant, they all said NEVER TAKE YOUR CAR THERE AGAIN. If they don't have the support and loyalty of the GM workers in the KC area, that is all you need to know. Don't buy a vehicle and certainly don't have it serviced there, it will only frustrate you and make you angry.

Very good experience. Knowledgeable staff and they explained the various service to me very well.

What a nightmare. A simple oil change has turned into a non-resolution 3-day affair. The oil change leaked and I was first told a new mechanic did the job incorrectly. Then I was told it was a cracked oil filer. Additional problems occurred now with the car which were not present when I took the car in. I have bought many cars over my lifetime at dealerships and I have never encountered anything like this. Unacceptable.

This is the last time I do business with van — all over the service! Call to make an appt and tell them I need a rental or my car back by Saturday. She said to drop it off tonight (Monday night) and have an appt scheduled for Tuesday morning, my husband drops it off and gets told “we will get to it when we can get to it” and that’s exactly how we’ve been treated like that the whole time and then told that they didn’t even know I had an appointment or had an urgency to have my car back? Its under warranty— it’s a warranty issue — it’s been diagnosed by that; and not by a technician that took it out to be diagnosed; they had completely cleared it saying nothing was wrong when I asked them then why isn’t my auto shut off shutting off and they had no idea that it wasn’t shutting off and the would need to selenium and redo the process again. So it was not really accessed by a technician to be diagnosed by anything else along the lines of the transmission — ONLY found once I mentioned this issue for the second time. If I wouldn’t have told them they would have told me nothing was wrong with my car, had me pay $200 for “diagnostics fee” even though there was no diagnostics without my information on a very noticeable issue. AFTER my car has been there for 72hrs myhusband had to call back at 1 because he still had not heard from them, to find out that yes there is an issue with the auto shut off and that they will call it in to warranty. I call at 330p that evening and scott informed me he had not called into warranty, still and won’t until tomorrow and I will not have a rental until MONDAY at the soonest. IF I need a vehicle the only option is to come pick up my own and pay $200 even though the diagnostic fee will be covered under my warranty for my warranty issue. Basically — calling and making an apportionment here is absolutely NO different than being a walk in — at this point I’m positive you will only get more preference and help if you are sitting right there. This my second time using service — the first time also being an issue with them telling me there is nothing wrong with my car after the “technician” checked it out and pay the $200 only for me remind them looking into the other issue they had for them to actually find out I needed a whole new transmission. THE ONLY reason I brought it here for second chance was bc the service manager Malik took over my car the last time we were here and made the experience a million times better — the day we picked it up was the day he got promoted to manager and I told him I would bring my car back if I had an issue to support his promotion. Unfortunately I have not been able to speak with Malik and my experience is the same as the first time.

Very good service. they got us in on time and and out. service was excellent. Replaced front brakes. was advised that there was a warrenty extension on th brakes . Took car in and they confirmed they needed to be replaced.