Van Chevrolet Cadillac

Van Subaru does a good job of paying attention to Forester, They let me know if additional work needs to be done or if everything is good.

Great buying experience but that's where it all stops! Had a issue with my paperwork because they failed to fill it out correctly and now can't renew my tags! I've called many times and get getting the same answer thst they are looking into it. They have sent paperwork to old seller and whatever else. Called to talk to the lady in the title department and she couldnt even remember a conversation from 7 days ago she had with me. Now stitting here with expired tags. Crazy thing is NEVER received an apology. Everytime you call and ask to speak with management "they are in a meeting" never available unless you get mad and make them get them on the phone. Unprofessional at its finest! Was supposed to receive a call today but that didn't happen!

If you value honesty, your time, and your safety, avoid Van Chevrolet at all costs. I drove over 3.5 hours from Northwest Arkansas after speaking with Herschel McWilliams, the Sales Director. He assured me the 2022 Tesla was “like new,” saying it was traded in by one of their technicians. I even bought insurance ahead of time to be able to drive it home. When I arrived, the reality was shocking: • The rims were completely scratched. • One tire was dangerously damaged and unsafe to drive. • The car was filthy inside and out. • It had a previous life as a rental vehicle — never disclosed. • It had been in a moderate accident — also never disclosed. Their sales tactics are incredibly shady. Instead of being transparent, they pressured me to put down a credit card deposit, claiming “several people were interested,” just to lock me into the deal. This is NOT how a reputable dealership should operate — especially under the leadership of their Sales Director. Buyers beware. I highly recommend staying far away from Van Chevrolet.

Service has always been first class and the service managers are all very knowledgeable and all ways customer friendly

My experience at your dealership was a joke! Was given a 30 day temporary tag and it ran out before I received title app from fedex. Most unorganized experience I have ever had at a dealership, My salesman acted like he really didn’t care when I got the title application. Never go back to this dealership again.

Best Cadillac place in KC! The service center is always top notch. Scott B is my go to guy.

This was the third car I’ve bought from them…amazing experience everytime…I would highly recommend if your in the kc area

I recently took my 2023 Subaru Ascent to Van Subaru due to a dead battery. They completed a drawdown check on the battery, confirmed that it had a bad cell and replaced it under warranty. Very satisfied with the service Rick Lindsey provided.

There is no way these other reviews are correct. We bought a 2011 Chevy equinox, the condition of this vehicle was not disclosed to the dealership when they took ownership of it. It was problem after problem. We owned it for 2 months. It spent a majority of that time in the shop with them at Van Chevrolet. Derek, the manager was able to get us out of that loan and into a 2025 Chevy trailblazer. The customer service at this dealership is above any we have ever experienced. I do not believe that rating should be able to be made if the customer was simply not able to qualify for the vehicles. Because the customer service at this dealership they go above and beyond.

Brandon did a great job answering my questions in the prepurchase. Though he was off the day I flew up, Tim stepped in and showed the vehicle and took the pre purchase information with ease. Lee the finance job was friendly but stuck to business and I appreciated that, he did try to sell me the world only the vehicle. I usually pay cash for my cars and my last purchase the finance guy spend and hour trying to get me to take a loan with them instead. I really appreciated when he finished, he led the way to his door shook my hand and said, "We could visit, but you have a seven hour drive a head you and you need to get on the road." He was right. (10)