Van Chevrolet Cadillac

2.7
(682 reviews)
Visit Van Chevrolet Cadillac
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (816) 368-2034 (816) 368-2034
Used (816) 272-1063 (816) 272-1063
Service (816) 875-3283 (816) 875-3283

Inventory

See all 377 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2005.
The Van Group is a premier trio of Chevrolet Cadillac & Subaru dealers located in beautiful Kansas City Missouri. With centralized easy-to-find locations Van has been a top choice for car shoppers not only in Kansas City but also in surrounding areas like Gladstone Platte Woods Parkville Riverside Independence Raytown Shawnee Overland Park and Olathe. The Van Group is proud to offer some of the best new and used Chevrolet Cadillac and Subaru vehicles in the Kansas City area!
For outstanding service an incredible selection of inventory and remarkable deals visit VAN!

Service center

Phone number (816) 875-3283

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

2.7
(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Terrible experience and waste of time.

Terrible experience and waste of time. Wouldn’t allow us to test drive the Trailblazer and Blazer we wanted. Stated we couldn’t afford, yet had no idea of our dual 6 digit salary income plus I’m retired military with military disability. We also have excellent credit. Wouldn’t even let us look inside vehicles. Garrett said he couldn’t get keys. Terrible salesman! Won’t ever be back or refer anyone to them. We were ready to purchase until that mess….

1.0

Terrible experience and waste of time.

Terrible experience and waste of time. Wouldn’t allow us to test drive the Trailblazer and Blazer we wanted. Stated we couldn’t afford, yet had no idea of our dual 6 digit salary income plus I’m retired military with military disability. We also have excellent credit. Wouldn’t even let us look inside vehicles. Garrett said he couldn’t get keys. Terrible salesman! Won’t ever be back or refer anyone to them. We were ready to purchase until that mess….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Nicholas, Our goal is to provide customers with exceptional care in helping them choose the vehicle that fits their wants and needs. You did drive a Trailblazer while you were here that fit into the payment specifications that you had given to your Salesperson. We did offer to show you the other vehicles you inquired about, they just didn’t fit into your payment range. It’s unfortunate that you feel this way. Van Sales Management Team

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5.0

Very helpful, good service; Eliseo was a great salesman.

Very helpful, good service; Eliseo was a great salesman. We had a good explanation, only at our age we could not take in all the information about the technology.

5.0

Very helpful, good service; Eliseo was a great salesman.

Very helpful, good service; Eliseo was a great salesman. We had a good explanation, only at our age we could not take in all the information about the technology.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great car buying experience with Jimmy and the team!

Great car buying experience with Jimmy and the team! They were patient with questions and made sure we were getting the best deal!

5.0

Great car buying experience with Jimmy and the team!

Great car buying experience with Jimmy and the team! They were patient with questions and made sure we were getting the best deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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5.0

Miguel got me what I needed in a car and the price I

Miguel got me what I needed in a car and the price I wanted very satisfied

5.0

Miguel got me what I needed in a car and the price I

Miguel got me what I needed in a car and the price I wanted very satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

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4.0

Good experience overall.

Good experience overall. Accommodating on most things. Some extras we bought we had to wait for and when they came in service was great. One thing I am disappointed with is we have not yet received any info on an extended warranty we purchased after 3 times contacting the dealership. I don't even know the name of the company.

4.0

Good experience overall.

Good experience overall. Accommodating on most things. Some extras we bought we had to wait for and when they came in service was great. One thing I am disappointed with is we have not yet received any info on an extended warranty we purchased after 3 times contacting the dealership. I don't even know the name of the company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great service and the sales rep took the time to have my

Great service and the sales rep took the time to have my daughter test all the features of the car.

5.0

Great service and the sales rep took the time to have my

Great service and the sales rep took the time to have my daughter test all the features of the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mavis, Thank you for your review. We are so happy to hear that our team provided you with great service. Thank you for your kind words and patronage. Please visit us again for all of your vehicle needs.

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5.0

All the staff are very nice and friendly.

All the staff are very nice and friendly. Facility is clean, fresh bright and comfortable.

5.0

All the staff are very nice and friendly.

All the staff are very nice and friendly. Facility is clean, fresh bright and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi MC, Thank you for your review. We are so happy to hear that our team provided you with friendly service. We appreciate your kind words. Please visit us again for all of your vehicle needs.

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1.0

I bought a Chrysler Voyager from Van Chevrolet in

I bought a Chrysler Voyager from Van Chevrolet in October. There was a known issue that the salesman (Taylor) said would be fixed before I drove it off the lot. They did not fix it. When I brought it in, the salesman & the finance guy (Mike) asked me if I would wait to have it fixed when the Mechanical Protection Plan kicked in- 30 days after I purchased. Stupidly, I agreed. They set me up with a loaner. I was without my car for over a month. The salesman called after a couple weeks demanding I bring the loaner back because they sold that one. I argued with him for a week- I am a working mother of 3, and getting to the dealership before my car is ready would be very difficult. He finally he came to me and swapped out the loaner. I got a call a week later from the manager, Shaun, demanding I bring the loaner back, saying they were just doing me a courtesy and they were not going to supply me with another. I argued with him and told him the full story, he then agreed to supply another loaner (this likely wouldn't have happened if it werent for the help of Kim Kloth, the customer relations person). I was finally able to pick up my car (they had to send it to a Dodge dealership to fix) and it turns out there were multiple things wrong with it. The MPP only covered part of it. The dealership agreed to pay for the part that wasn't covered (which was the known issue). A few hours picking up my car, the check engine light was on and there are multiple other issues. This car was absolutely sold to me with known issues. It did not go through any maintenance while on the lot before I drove it away. The salesman and his manager treated me horribly and acted like they were doing me favors, when in fact, they were in the wrong. I am currently still without my own vehicle, because it needs further repairs. The only way for this dealership to make it right would be to let me return the car with a full refund. I would never in a million years recommend buying a car from this dealership. They hire people who are unethical and care only about making money and not about providing safe and reliable vehicles. With all my reviews I want to thank Kim, with customer relations, who tried to help me through this whole situation. She and the women in her office were the only ones who seem to care about customers of the dealership. Unfortunately, they're not the ones selling the cars or making sure their safe or reliable.

1.0

I bought a Chrysler Voyager from Van Chevrolet in

I bought a Chrysler Voyager from Van Chevrolet in October. There was a known issue that the salesman (Taylor) said would be fixed before I drove it off the lot. They did not fix it. When I brought it in, the salesman & the finance guy (Mike) asked me if I would wait to have it fixed when the Mechanical Protection Plan kicked in- 30 days after I purchased. Stupidly, I agreed. They set me up with a loaner. I was without my car for over a month. The salesman called after a couple weeks demanding I bring the loaner back because they sold that one. I argued with him for a week- I am a working mother of 3, and getting to the dealership before my car is ready would be very difficult. He finally he came to me and swapped out the loaner. I got a call a week later from the manager, Shaun, demanding I bring the loaner back, saying they were just doing me a courtesy and they were not going to supply me with another. I argued with him and told him the full story, he then agreed to supply another loaner (this likely wouldn't have happened if it werent for the help of Kim Kloth, the customer relations person). I was finally able to pick up my car (they had to send it to a Dodge dealership to fix) and it turns out there were multiple things wrong with it. The MPP only covered part of it. The dealership agreed to pay for the part that wasn't covered (which was the known issue). A few hours picking up my car, the check engine light was on and there are multiple other issues. This car was absolutely sold to me with known issues. It did not go through any maintenance while on the lot before I drove it away. The salesman and his manager treated me horribly and acted like they were doing me favors, when in fact, they were in the wrong. I am currently still without my own vehicle, because it needs further repairs. The only way for this dealership to make it right would be to let me return the car with a full refund. I would never in a million years recommend buying a car from this dealership. They hire people who are unethical and care only about making money and not about providing safe and reliable vehicles. With all my reviews I want to thank Kim, with customer relations, who tried to help me through this whole situation. She and the women in her office were the only ones who seem to care about customers of the dealership. Unfortunately, they're not the ones selling the cars or making sure their safe or reliable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Maggie, We're sorry to hear about your negative experience. We strive to provide safe and reliable vehicles to our customers, and we apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration to improve our services.

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5.0

Bought my last 3 Silverado's at Van.

Bought my last 3 Silverado's at Van. Every time I go I get an honest deal and good trade value. Dylan sold me my last truck and Brandon sold me my new RST. I highly recommend Either of them. Kim in customer service was great in following up. Highly recommend.

5.0

Bought my last 3 Silverado's at Van.

Bought my last 3 Silverado's at Van. Every time I go I get an honest deal and good trade value. Dylan sold me my last truck and Brandon sold me my new RST. I highly recommend Either of them. Kim in customer service was great in following up. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

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5.0

Great staff, and great buying experience.

Great staff, and great buying experience. I highly recommend to all of my friends and family every time if they are looking for GM brands.

5.0

Great staff, and great buying experience.

Great staff, and great buying experience. I highly recommend to all of my friends and family every time if they are looking for GM brands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ivan, Thank you for your review. We are so happy to hear that our team provided you with excellent service. Thank you for your recommendation and patronage. We hope to see you again for any of your auto needs.

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