Van Chevrolet Cadillac

I have already filled out two reviews. Since they were not very positive, I guessed they were not published. Let's see if the third time is a charm. Let... me make this as simple as I can. I will never set foot in this dealership again, nor would ever refer them to a friend or enemy.

My wife and I have had a very long stressful frustrating experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from... Van Chevrolet Cadillac dealership. After owning this vehicle for only 3 days we’ve had major issues with it.! The remote start and on star app start has been intermittent from the beginning. On the 3rd day while 5hrs away from our house out of town the vehicle wouldn’t work at all.! I put fuel and it turned on fine, then parked to go inside the store and when we walked out to leave I attempted the remote start that haven’t been working as it should. At No surprise it did NOT work. So I opened the door and noticed the radio and instrument display did NOT load as it should have. I pressed the start button, sounded like it turned on, but I noticed the instrument and radio still didn’t turn on... so I started pressing buttons on the radio then finally it loaded “slowly.” At this point I had a check engine and stability track light illuminated, and also a warning that my steering assist is reduced, see dealership. Then I wasn’t able to turn the steering wheel at all, rev the engine, or move forward in drive or backwards in reverse. So I attempted to restart the vehicle multiple times, in attempts to remedy the problem enough to get back to our hotel 2hrs away from where we were. All failed, so then I pressed the Onstar button. I talked with one of their representatives to discuss my very unfortunate situation!! It was Labor Day weekend, after 6pm, no vehicle rental places Open, no dealerships close enough to get too before they close... worst time and place for this to happen! Onstar performed a basic diagnostics check on the vehicle. After being towed back towards our hotel I disconnected and reconnected the battery to reset the codes. Then was able to drive it back to our hotel. Next morning We drove Towards home and Had a blow out from a nail that was in the tire from delivery.! So even more misery to our experience!!!! Finally on Tuesday we started dealing with our Texas dealership Ron Carter on fixing this issue that has originated with Van Chevrolet Cadillac dealership!!!! I’m getting zero help since the issue can magically not be duplicated now.! Remote start still is intermittent... and even though Ron Carters service supervisor has witnessed it himself, I’m told I pretty much have to deal with it until it gets worse!!!! Now after this same supervisor has done some digging with Van Chevrolet Cadillac dealership. Come to find out the previous owner was having the exact same issues.!!!! How is it even possible for Van Chevrolet Cadillac to sell it as a “CERTIFIED PRE-OWNED” with known issues?!?!? It’s been back and forth in the shop multiple times since the Tuesday after Labor Day. Ron Carter has owned our vehicle in their shop longer than we have...

Chris was great--very professional, friendly, and super helpful! I have contacted him a few times with questions, since my purchase, and he has always... graciously taken the time to answer all of them either through email or by phone. It was a pleasure working with Chris! He made my trading for the Cadillac a very positive experience! I love my car!!!

We had a SUV delivered to our house to make sure it fit okay in our garage. The sales guy assured us our $500 deposit was fully refundable if we didn't... purchase. We decided to go with another car from another dealer. Blake Fanning spoke to my wife telling her we were not getting our money back. The only reason we got a refund was because my wife knew someone in the business way higher up than Blake. Our guy gave Blake a nice little talk to make sure we were treated fairly. Just saying, beware of this dealership. Seems like a lot of games, and lots of gimmicks. You're gonna hate buying a car here. Good luck.

worst dealership in the country we put a downpayment On a vehicle Saying made whole the karch as we were flying in was called several hours later saying... the car had been sold out from underneath us not sure what this kind of dealership is doing if they're doing a credit card fraud on our credit card or what buyer beware I would stay away from this dealership if it's the last thing I do

Great service. Performed required recall services without pushing add-on non critical items around the holidays.

Van Chevrolet sale employee are very professional. the service dept. are prompt in getting your vehicle serviced .

Excellent service quality work on time the staff was friendly the show room was clean, the coffee was fresh, and so were the donuts I will be back if... I need to have any work done in the future, I will recommend this dealer to everyone.

Everything was explained before repairs were made. I was able to call with questions and Malik's response time and knowledge was excellent. Getting a loaner... was an easy process. I will definitely be going back in the future!!

Simir was great! Very helpful and patient with me.