Van Chevrolet Cadillac

I consider myself a loyal customer of this dealership, going back many, many years to Bill Allen in NKC, where I bought my first new car (68 Camero). We purchased a 2020 Cadillac last year and I took it in for it's first service (oil/filter/tire rotation), last Thursday. I expected to receive at least one complimentary service. But NO, I had to pay for it. I left the dealership, unhappy and angry.

I bought a used car and they sold a warranty of 12 months or 12000 mile warranty. Took it back in for some oil leaks and they told me that the warranty would not cover it and charge me 179.00 for checking out the warranty would not cover it. So I did not want to pay they 1900.00 to get it repaired at that hi cost. So I went to another dealer and said it would be around 600.00 to repair. The dealer I went to is doing the repair and said the water pump was leaking but they failed to see that and I call about that repair would be covered by the warranty. So they collected that service fee of 179.00 so they just screwed me all around. I would never send any one to that dealer for anything.

Vans Cadillac is sales is horrible! In the same breath that they thank you for your devotion to the nation, they continue to deceive you. Thanks for not serving a veteran, Van. They pretend to value you, especially once they kow that you retired from the U.S. Air Force, but there is no follow-up if anything goes wrong. What deceit and falsehoods! The Cadillac Escalade that I was sold was supposedly certified, but it could not have been since the front bumper had several paint chips covered up by paint touch ups. The vehicle was not properly cleaned didn't realize that until we were almost home, but I was ok with that. Multiple attempts were made to contact Marion, the salesperson, but he only answered once. His sole response was a text message informing me that a car with paint chips may still be certified. If I examine the inspection checklist for the bumper, I cannot find any mention of bumper defects. Worst dealership to buy a car from ever. My freshly bought car's sound system needs servicing, since the music is intermittent; the oil life of the vehicle is at 49%. Be aware if your vehicle is not delivered in a well-lit location; he parked my vehicle in a shaded area when he returned after obtaining gas in an attempt to conceal the bumper and the inside stain. He was being dishonest; he was aware of the presence of the rock chips. I drove from Nebraska to get this Cadillac Escalade based on the untrustworthy salesperson's description and statements. Regarding the automobile I acquired for $109,000, Marion neglected to call me or make contact with me. Invest in a different Cadillac dealership that will appreciate your business. This is my third Cadillac Escalade purchase, and I'm not sure that I'll ever give Cadillac another opportunity to disappoint me!

I went to look at a used car there and they immediately wanted me fill out paperwork. The car was not available because it was in the back getting worked on. I told them I wanted to see the vehicle before I filled out anything and they took that as me being rude and told my wife they would not like to do business with me. Needless to say my feelings were not hurt.

This place on the surface is great, the actual dealers you talk to are nice and give all relevant information on the cars, but the service department and customer service from management is terrible. I bought a vehicle from here a couple, maybe three months ago, and it is going on two months now that the vehicle has been unusable. I financed an 2012 focus for 7000, plus a 4000 dollar warranty, and almost immediately, not even before my temp tags expired, I was locked out of 6th gear. Took it up to Van after talking to CS, CS said they could fix it, Service individuals said otherwise. "We don't have the tools." Had to call multiple Ford Dealerships, finally got it in at Metroford, and they checked out the car and talked to the warranty people for me. So Van Subaru has completely missed the fact that my Cat was clogged and my TCU failed despite showing a carfax that the car had been serviced, and the cherry on top was that the warranty they had required me to purchase? It completely denied the $3000+ charge required to fix the car, and the only way Van actually took responsibility for their ineptitude was being threatened by legal action, and they only footed the bill partially. I still have to replace the cat on my own. So Van, if you want to help out your beloved customer, Brendan Morris is my name.

2018 XT5 Cadillac - Set appointment for "Engine Check" light notification. Dropped off vehicle at 7:30am. Called for status at 1:30pm. Service stated that the vehicle would be needed overnight as no service was yet performed. Very disappointing outcome. Over the past few years I have noticed a steady decline in service quality. As a luxury vehicle owner, there is an expectation of service that is on par with this brand; not true for Van.

Extremely Dishonest. There's a car listed on this site for $102,000. I called to offer full price and they are trying to mark it up an additional $25,000. If the price is $127,000, that should be the price advertised, not $102,000. I couldn't even get anyone to negotiate.

Extremely dishonest. I called to offer full price for a vehicle they advertised on Cars.com. They informed me that the vehicle was $25,000 over what was shown on Cars.com. They made no effort to work with me and no effort to correct the price shown on the web!

Had to have my 2015 Buick LaCrosse towed to this dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received a call from the dealership late on Monday to let me know that I would get a call on Tuesday with a diagnosis. I received a call from the service advisor, Conner on Tuesday to let me know they were going to look at the car that day (told me they had been very busy) and I should hear back later that day. That phone call did not come on Tuesday or Wednesday. I called back on Thursday AM and Conner was not available. I spoke with a different advisor, but he told me the notes weren't great and he would call me back later on Thursday to let me know what was going on. All I kew at that point was that a 230 amp fuse for the battery fuse block had been ordered. No call on Friday, and the following weekend was the New Year's weekend, so I had celled in three different times to get information, and the service advisor to whom I was assigned had reached out one time in 4 days, mostly to let me know he didn't know the status of the vehicle, and that he would call me back. Come Monday January 3rd, I called once again, and spoke with Malik(sp), who it turns out was the ONLY person to keep his word and actually call me back. I received a voice mail at 2:30 on Monday afternoon from Conner to let me know the car was finished. Picked the vehicle up not knowing what the total cost would be, as I was never given an opportunity to approve or deny the service needed to complete the repairs. All in all, since I had no choice but to tow the car to Van Chevrolet, I'll give them one star for not losing my vehicle. Based on the other "customer service" I received, I still feel this is extremely generous. Oh by the way, when I paid for service, there was no thank you, just Conner telling me "The keys are in it"

Had to have my 2015 Buick LaCrosse towed to this dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received a call from the dealership late on Monday to let me know that I would get a call on Tuesday with a diagnosis. I received a call from the service advisor, Conner on Tuesday to let me know they were going to look at the car that day (told me they had been very busy) and I should hear back later that day. That phone call did not come on Tuesday or Wednesday. I called back on Thursday AM and Conner was not available. I spoke with a different advisor, but he told me the notes weren't great and he would call me back later on Thursday to let me know what was going on. All I kew at that point was that a 230 amp fuse for the battery fuse block had been ordered. No call on Friday, and the following weekend was the New Year's weekend, so I had celled in three different times to get information, and the service advisor to whom I was assigned had reached out one time in 4 days, mostly to let me know he didn't know the status of the vehicle, and that he would call me back. Come Monday January 3rd, I called once again, and spoke with Malik(sp), who it turns out was the ONLY person to keep his word and actually call me back. I received a voice mail at 2:30 on Monday afternoon from Conner to let me know the car was finished. Picked the vehicle up not knowing what the total cost would be, as I was never given an opportunity to approve or deny the service needed to complete the repairs. All in all, since I had no choice but to tow the car to Van Chevrolet, I'll give them one star for not losing my vehicle. Based on the other "customer service" I received, I still feel this is extremely generous. Oh by the way, when I paid for service, there was no thank you, just Conner telling me "The keys are in it"