Van Chevrolet Cadillac

I waited almost 3 hours for them to do a tire rotation, oil change and replace a tire sensor. They charged me $155 for a tire sensor that will supposedly changed however when I got in the car the service light was still on. When the service advisor seen that I noticed that he came over and said that they had Miss billed me and ended up refunding the $155. He then said that the other three tire sensors were bad however he never said this when they first started working on the car. He said that I would have to replace all four tire sensors however when I came in only one tire sensor was bad. Do they need money so bad that they have to scam their customers like this??? I have had problem after problem going there and I can assure you I will never return there and I would highly highly highly advise you never to go there if you know what's good for you because they will rip you off and treat you like dirt and lie to your face and try and overcharge you for service that they do not provide.

The replacement of a single tire took in excess of an hour due to the MPI that resulted in multiple recommendations for things that should have been caught during previous MPI's.

Very nicely laid out but preliminary waiting area is insufficiently furnished for client comfort during heavy check in times.

***BUYER BEWARE***BUYER BEWARE***BUYER BEWARE***BUYER BEWARE*** IF YOU ARE LOOKING FOR A DEALERSHIP WHO DOESN'T VALUE THEIR CUSTOMERS, THIS IS THE DEALER FOR YOU. DO NOT PUT MONEY DOWN AS A DEPOSIT BECAUSE IF YOU CALL THE DEAL OFF, YOU WILL BE TOLD THEY TOOK THE VEHICLE OFF THE MARKET AND IT IS NON-REFUNDABLE. NOT ONCE WHEN I MADE THE DOWN PAYMENT WAS IT STATED IT WAS NON-REFUNDABLE. I HAVE PROOF FROM THEIR OWN WEBSITE INDICATING THE VEHICLE WAS STILL VERY MUCH ON THE MARKET WHILE BEING TOLD IT WASN'T. TO TOP IT OFF, THE VEHICLE HAD BEEN WRECKED AND THIS WAS NOT MENTIONED DURING ANY OF OUR INTERACTIONS, I DISCOVERED ON A WEBSITE AFTER I WALKED AWAY FROM THE DEAL. A SIMPLE REFUND WOULD HAVE ADDRESSED THE SITUATION BUT APPARENTLY, THEY ARE GOING TO TRY AND STRONG ARM ME SO THEY MAKE MONEY REGARDLESS. WE WERE TOLD THEY STILL WANTED OUR BUSINESS, DO THEY REALLY? THEY EXPECT THEIR CUSTOMERS TO PAY THEM TO RECONDITION THE VEHICLE FOR SALE TO THE TUNE OF $599. IN ADDITION, THEY WANT THE CONSUMER TO PAY ANOTHER $599 FOR THEM TO COMPLETE THE PAPERWORK REQUIRED IN SELLING A VEHICLE. THE FIRST USED CAR WARRANTY SHOWN TO ME WAS FOR 6 MONTHS AND WAS $899, WHEN QUESTIONED ABOUT A LONGER WARRANTY IT WENT TO A 2 YEAR MINIMUM AT $1999. FINANCING MAKES THEM MONEY, WARRANTIES MAKE THEM MONEY, AND ALL THE FEES CHARGED BECAUSE IT IS A COST OF DOING BUSINESS MAKE THEM MONEY TOO. IF YOU CAN PAY CASH, DO SO AS THE DEALERS DON'T MAKE MONEY THIS WAY EITHER. THEY EVEN REACHED OUT AGAIN AND WHEN I SHARED MY EXPERIENCE WITH THE INDIVIDUAL THEY DROPPED ME LIKE A HOT POTATO. STILL FIGHTING TO GET MY MONEY BACK AND BEING TOLD SOMEONE WILL CALL ME BACK REGARDING THIS. I DOUBT YOU GET A CALLBACK, I KNOW I DIDN'T I HAVE OWNED MANY CARS AND THIS EXPERIENCE LEAVES ONE WITH MANY DOUBTS. I FOR ONE INTEND TO SHARE MY EXPERIENCE REGARDING THIS DEALERSHIP WITH ANYONE WHO WILL LISTEN AS THIS IS THE ONLY WAY CONSUMERS CAN TRULY STOP POOR BUSINESS PRACTICES. I AM FILING COMPLAINTS WITH THE BETTER BUSINESS BUREAU AND FEDERAL TRADE COMMISSION, NOT TO MENTION THE STATE THEY DO BUSINESS IN.

They have always us good and taken good care of our car. And they got us the exact car we wanted.

This was such an easy transaction, from the test drive to the sale and beyond. I’m very happy with my experience at Van, so much so that this is the 2nd car I’ve purchased from them.

Everyone was very knowledgeable and helpful in explaining the complete car buying experience. They delivered the best car buying experience possible. I definitely recommend this dealership.

I'd give zero stars if it was possible. Absolutely the worst case buying experience. All seemed ok until after I bought the car. Paperwork had the wrong address on it, the gas tank was on empty, paperwork took 5 weeks to be sent (even though Missouri has to be titled within 30 days), management couldn't care less that I'm an unhappy customer. Every time I called to try to straighten things out, I get transferred to multiple people because each one blame someone else. They even changed my finance company AFTER I signed the paperwork at a slightly higher interest rate. They absolutely could not care less if you're just buying a used car. They literally told me, three times, that if I was buying a new car, it would've been different. Unreal! Do not waste your time at Van Chevrolet kc.

Absolute worst buying experience I've ever had. They couldn't care less about the customer if buying a used car, paperwork was a mess and had the wrong address on it, the paperwork took 5 weeks to come, even though cars have to be titled in 30 days in Missouri, they changed the finance company AFTER I signed the paperwork, the car was on empty when I got it so first stop was a gas station, and management doesn't care at all that I'm an unhappy customer. Every time I've called to try to straighten things out, I've been transferred to multiple people because everyone blames the next person. Taylor was my salesperson and absolutely will not lift a finger to help make a happy customer. DO NOT WASTE YOUR TIME AT VAN! Find a place that gives a crap about you.

We bought a Subaru Outback today from Van. Angelica was fantastic. She was knowledgeable, transparent, and respectful of our wishes. The finance guy, Michael, was also extremely respectful of our wishes to not be oversold. We cannot say enough at this point. Since many of the reviews on here are service-related reviews, we will again post if there are any issues, but as of today, Van Subaru was great.