Reviews
Great Customer Service!
Teryl went above and beyond to help me at Impex. It’s really a comforting experience to not have a dealer come at you 100mph. He took the time to listen to me and try to fulfill my request. If your looking Teryl is the man to see!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Quick and Easy
Teryl was great to work with! Buying a car at Impex was quick and easy. They didn’t keep me waiting around for hours like most dealerships do. They met my financial needs and made buying through them a great overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Teryl Beasley
My agent was Teryl Beasley. He was absolutely the best person I’ve EVER dealt with in any customer service atmosphere. Teryl was knowledgeable, understanding, very helpful and used all of his resources to get me the best deal possible. I couldn’t have asked for an easier or more convenient car buying experience. Thanks to everyone at Impex Auto for working hard for my family and getting us back on the road as soon as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We drove over 3 hours to test drive an Audi that we had...
We drove over 3 hours to test drive an Audi that we had called about a couple days prior. When we get there, the vehicle is in the shop. It was a Sunday so we were unable to drive or even see it. We were told we would get a call the following day with the information as to why the car was in the service shop. We personally had to follow up since we didn’t receive a call in a timely manner as we were told. We were given a list of the issues with the car and advised it would be fixed. We continued to make our deal over the phone with a car we hadn’t seen or test drove. We trusted all would be fixed because we trusted what we were being told. We really wanted the vehicle since this particular one was very sentimental to us. The following week, we were told the car was ready and they offered to deliver for free for our trouble coming there and unable to test drive or see it. One issue we were told was regarding “cosmetic” part of the convertible top. Yet when we clarified, the question was pretty much scooted over. Excited to have our car, finally, we were highly disappointed when it arrived and we test drove it. The convertible top did not work!!!!!! The car was in worse shape than it appeared in photos and was very dirty. So surprised as you read on Impex car postings that they promote their vehicles are “ carefully inspected and reconditioned by our service team. Impex Auto Sales offers…..an exclusive 100+ Point Vehicle Inspection” There is no way this was done or all of the issues would have been dealt with prior to wasting our time. Very disappointed!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Terrible experience. Actually the worst I have ever...
Terrible experience. Actually the worst I have ever experienced. Out of state buyer here and it was a nightmare. We had to request our deposit back. The truck we wanted was junk. It wasn’t even drivable. Kept ordering parts and we had to repeatedly contact them for updates. Never again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Impex for the win!!
I was look for an Audi but they didn't have the model I wanted so my Salesmen Teryl showed me a few other Mercedes Benz I feel in love with! By far he never gave up on me even after multiple test drives!!! I highly recommend Impex and if you can you better ask for Teryl he is hands down the best car Salesmen I've ever dealt with!! To the beginning to the end!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Teryl and Jeremy
Really good people to work with they don’t nag you when you’re looking at a vehicle they give you your space and I liked that a lot
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Impex was a great experience
Drove 2.5 hours and it was completely worth it! Best buy experience I've ever done! I spoke to Teryl on the phone and he greeted us when we arrived! Very professional and kind!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great salesman
Pre-arranged appointment online. Car ready when I got there. Salesman was great. Don’t end up buying but not salesman’s fault. Talk to Teryl for sales
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Teryl Beasley ,,,great employee !!!
Teryl Beasley is the man too see !!! He will put you in the car you want. Great personality with kindness and very professional !!! Just need a little more time before I buy !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase