Reviews
Worst dealership experience. Worst used car and they could
Purchased used 2012 Ford Fusion SEL with 31,xxx miles on October 2014. Vehicle was in local Ford dealer shop next morning. Was out of pocket $800 immediately for unsafe tires and bad front rotars. Dealer would only reimburse me $400 and that was after posting negative feedback on their website. Vehicle has been in the shop on: Oct 3 2014- Low on oil, headlights didn't project more than 2 feet in front of car, 4 bad tires with multiple nails and unacceptable tread life leaf. Oct 8 2014- Car wouldn't start battery died Oct 17 2014- Windshield leaks and had to be resealed Nov 10 2014- Radio screen was peeling from inside, Rattle from dashboard due to broken cabin air filter cover which was broken when they replaced the filter. Jan 7 2015- Automatic windshield wipers didn't work only had one working setting, Rear differential oil leak due to faulty vent valve and was replaced, license plate light kept burning out due to water damage from bad seal. 6 May 2015- Fluid leak from front PTU (transmission). Replaced front PTU unit. 19 Aug 2015- Replaced front right inner c/v joint, replaced shaft bearing, replaced drive shaft, replaced rear AWD rdu system. Vehicle was in the shop for 20 days straight! Manager Kerry will only offer for me to trade the car in at it's current value. That leaves me out even more money and I'm stuck with an unsafe and not reliable vehicle. Great way to show appreciation to their customers and military members. I will not give up until I'm appropriately compensated.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hassle Free
Selected, test drove, and purchased a used Ford Focus in 3 hours. Very friendly employees and ownership. Everyone was very honest and open about the cost and vehicle history. I left their confident in the vehicle I chose, the service I would receive after the purchase, and pleased with the deal I got. I'm very glad we went there and know I could not have found a better deal or had a better experience anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used car sales
Purchased a 2012 focus for my step daughter. She loves it. Great car to go back and forth to college They made it easy and quick. Would recommend to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
awesome!!!!
I recently purchased a 2015 Edge and I like to work with Baron Washington he was so helpful. I would like to recommend the dearlerto my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good customer service
The people are very friendly & helpful. They didn't try to push me into buying a more expensive car, they just listened to what I was looking for and showed me some options. They aren't the best at cleaning, but my overall experience was very good.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Car, Great Dealership, Great Experience!
In looking for a sensible and safe car for my daughter, we found Dennis Sneed's dealership to have the most nearly-new Ford Fiestas in all sorts of colors/prices/options across the entire KC-metro area. When calling about a particular vehicle, we first spoke with Robert Rogero. He answered all our questions and offered to show us the car we were interested in at our convenience. When we arrived, we were warmly greeted. We discussed our needs and he worked to show us additional vehicles that might also meet our needs, but without any pressure. In the end, we chose a car he recommended from his inventory. It had all the features and safety we needed with a few 'extras' that will be sure to make driving more enjoyable for my daughter now, and in the future. The Dennis Sneed dealership has surely benefited from Robert's customer service skills and honesty. We have, too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Lincoln, Great Deal
This dealer may be a bit off the beaten track, but they had a large inventory of used Lincolns. We made the trip to give them a try and they were very obliging and courteous. You have to test drive the car with the salesman in the car which I think is a draw back, but you do get to drive the car and he sat in the backseat so we could see the vantage of being in the driver and passenger seats. They have a high volume of sales and are able to give better deals because of it. Give these guys a try!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience!
I recently purchased a 2013 Ford Escape from Dennis Sneed and worked with Baron. He was so helpful in answering any questions that we had. We test drove multiple cars since I wasn't sure which I wanted. I went out looking at one car and their selection was outstanding I ended up finding another one that I loved more! We will definitely be looking there first when we start car shopping again for another member of our family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good service
Everyone was very nice and listened to exactly what I wanted. They stuck to my price range and I left confident and with an awesome new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
It was a long drive to get there but worth it! They had a lot of very nice used cars to chose from. The prices were very reasonable, my husband didn't even feel,the need to haggle over the price!! That's a first! Our salesman was very nice and professional. Quickest, easiest car buying experience ever!!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase