Fields BMW of Northfield

Ray handled the sale very well and respected our time. Jori only recommends the services that you need. Highly recommend them.

Coming from another dealer closer to home I had discovered Fields BMW in Northfield. Their customer service is top notch to other BMW dealers I have been to and I have since taken my service and sales business here and have leased my past two vehicles with Fields Auto Group. Ask for Carrie Shapiro, senior client advisor and she will take the upmost care of you! Everyone in the service department is pleasant to work with! In the past have worked with Jerry M., Ed P, and Chris Goodrich and they all take care of you with the same level of care.

Exceptional service from the sales team and a very honest and transparent transaction. The team there did an amazing job taking care of me from putting numbers together, to ordering, to delivery and taking care of my trade! Thank you Fields BMW!

I recently visited the Fields Service Center in Northfield, Illinois, for the second time within a week to address issues on my 2017 BMW X1. As a long-time BMW owner, my experience here was deeply disappointing. After spending over $1,700 on repairs for new tires, brake pads, and an alignment, the TPMS light came on (with a reading of 7 psi) just days after picking up my vehicle. I returned to the dealership, hoping for a swift resolution, but was met with a lack of urgency and poor customer service after they asked me to pay an additional $250 for bad sensors. Despite my attempt to escalate the issue, I was dismissed by a service manager, Brandon, who was dismissive and unprofessional. When I expressed my concerns and disagreed with the handling of the situation, I was told I was “making a scene.” I was told the faulty sensor was “bad timing” and that the broken sensor was just a “coincidence” despite their techs being the only people to touch this area on the vehicle. To make matters worse, I felt like I wasn’t being listened to, especially when I mentioned my warranty, which is something we added on to use not for it to be held against us. The dealership’s reluctance to take responsibility led to a negative experience that was only resolved after escalating to the service director, who quickly rectified the issue. I’ve been a loyal BMW customer for years, and this experience has left me questioning my relationship with BMW (6 vehicles in 16 years). The lack of customer advocacy and the indifferent attitude towards issues that arose so soon after a major service is not acceptable. I had zero luck with Fields’ leadership and am now seriously considering getting rid of this vehicle.

Ray was my salesman and I couldn't be happier with the way he handled the sale. He accommodated me in every way possible and mad an ordinarily painful afternoon a pleasant one. Everyone involved including the Lady who worked with e in the finance department did a fine job.

I had my car serviced at Fields BMW and after the service was performed, I discovered that cash was stolen from my dashboard. I reported the situation to the manager and they refunded me the exact amount that was stolen. I asked for them to reimburse the gas for driving back to dealership (I had returned home and then discovered the missing cash), but they refused. I understand the dealership is not liable for stolen items or damaged goods inside the car during the car service. However, it doesn’t give me confidence to use the service at this location again because the person who stole the money hasn’t be caught at the time of writing this review. I politely remind people to not store valuable items in the car while getting it serviced. It’s common sense, but I was in a rush and forgot to take the cash out. Nevertheless, I expected more from this dealership because they’re supposed to be trustworthy. I gave two stars because the dealership resolved this conflict adequately but not more due to the theft.

I'd like to thank Ana Cobble at Fields BMW for her assistance. Her extensive knowledge about the vehicle and friendly personality were most helpful during my recent 5-series purchase

Dishonest and deceptive tactics After looking over my bill I noticed out of the $1,500, $1,100 was labor and the remainder the actual parts needed. Be upfront with your customers about what they're actually paying for which, at the end of the day, is their overhead for their mechanics. Or take accountability for those YOU employ and provide them fair wages and don't rely on your CUSTOMERS to foot the bill. Lost another customer, great job fields BMW!

The reason that I've bought 3 BMWs from Fields is the excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too.

I bought a certified pre-owned BMW from Fields with the help of Tom Ambat. He was professional and personable and communicated regularly to keep me up to date on all the steps with my trade-in and tinting the windows of the new vehicle before I picked it up. I had a great experience at Fields and recommend them.