Fields BMW of Northfield

4.5
(432 reviews)

Inventory

  • No photo available
    BMW Certified
    2019 BMW X3
    17,168 mi.
    $38,995
    CPO Warrantied

Reviews

4.5
(432 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields BMW of Northfield from DealerRater.

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1.0

Worse Buying Experience Ever

On 27 JUNE 2022 I purchased a 2019 530e . When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the mark went from black and started turning grey. Apparenty someone did the worse fix job on the scarcth and a simple wipe brought it to surface in less than 15 seconds. The rear passenger side ground effect started peeling of after 2 weeks. All original sales pictures showed such damage, nor was the issues announced. This does not include other issues at hand. Fields blew me off and North America was of no help. Stay away from these guys. They are not about doing the right thing concerning the name BMW and "Pre certified" I even asked was all componets up to date before purchase. I was told yes, just to find out the Navigation system was out dated, not to mention if you do not turn off the car a specific way, the daytime lamps stay on (forever). Avoid these people at all cost. I wish I was making this up but the nightmare is real.

Dealer response

Monte, if there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I'm concerned to read this feedback and would like to speak with you directly. I will search for your contact information, but in the meantime, please also reach out when you have a moment. Thank you, Jay Gerdes - Pre-Owned Sales Manager - 847-441-5300

1.0

On 27 JUNE 2022 I purchased a 2019 530e .

On 27 JUNE 2022 I purchased a 2019 530e . When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the mark went from black and started turning grey. Apparenty someone did the worse fix job on the scarcth and a simple wipe brought it to surface in less than 15 seconds. The rear passenger side ground effect started peeling of after 2 weeks. All original sales pictures showed such damage, nor was the issues announced. This does not include other issues at hand. Fields blew me off and North America was of no help. Stay away from these guys. They are not about doing the right thing concerning the name BMW and "Pre certified" I even asked was all componets up to date before purchase. I was told yes, just to find out the Navigation system was out dated, not to mention if you do not turn off the car a specific way, the daytime lamps stay on (forever). Avoid these people at all cost. I wish I was making this up but the nightmare is real.

Dealer response

Monte, if there was a mistake on our end, then I sincerely apologize, but we run our business with straightforward and transparent professionalism. I'm concerned to read this feedback and would like to speak with you directly. I will search for your contact information, but in the meantime, please also reach out when you have a moment. Thank you, Jay Gerdes - Pre-Owned Sales Manager - 847-441-5300

5.0

Great Customer Service

Great customer service and Bob was helpful but not pushy at all during the process. Great experience that was worth the lengthy drive. I would recommend!

Dealer response

Keith, It makes us happy to know that the Fields BMW Northfield team is delivering this level of service to our valued guests. Thank you and safe travels!

5.0

I had my BMWX5 serviced at Field BMW in Northfield for

I had my BMWX5 serviced at Field BMW in Northfield for Sunroof Recall; Loosing GPS signal and communication systems malfunctioning . I have been driving the ca about a week and running perfectly. Thanks for Chris making a thoughtful arrangement of providing a loaner car and informing the status and sending me a Video which showing all the service jobs done. Chris is exceptional professional and responsible providing all services that is far beyond my expectations! Thanks for all technicians and friendly stuffs in this nicely managed Dealership!

Consumer response

Excellent services!

Dealer response

Thank you for sharing this thoughtful review! We are happy to hear that Chris took such great care of you and your BMW X5. See you next time at Fields BMW Northfield!

5.0

The purpose of this review is to recognize the excellent

The purpose of this review is to recognize the excellent service I received recently to my 2013 BMW X3. The service department repaired and replaced an oil feed line generating smoke from the exhaust on start up, as replacing two defective ( rings in the Turbo Coolant Lines. Special thanks to Brandon Luke for getting to the source of the problem. I am hoping these repairs will keep my X3 running for another 5 years.

Dealer response

Craig, we love seeing reviews like this! We're overjoyed Brandon offered attentive service that accommodated your repair needs. Drive safely, and thanks for supporting Fields BMW Northfield!

5.0

Great Service

I had an issue with my coolant that could not be identified when I went to another dealer. When I went to BMW Northfield, they were able to figure out what was wrong and fix everything really quickly. They were also very helpful!

Dealer response

Timely and professional service is what we aim to deliver, Ashley! Thank you so much for supporting Fields BMW Northfield and we'll see you next time!

5.0

Good service.

Good service. Easy to schedule and prompt updates. Would recommend to others for its service and Ken.

Dealer response

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Ken and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!

5.0

5 Star All Around

Jerry in service department really took great care of me. Alex in sales as well. 5 star experience every time I go to Fields BMW.

Dealer response

Jerry and the team are always more than happy to help you out, Jeff! Thank you so much for supporting Fields BMW Northfield and please let us know if you need anything down the line!

5.0

Jerry was awesome!

Jerry was awesome! Understood my problem and fixed it himself instantly! I was able to drive away within minutes.

Dealer response

Nele, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jerry and the Fields BMW Northfield team. Drive safely, and we hope to see you back again down the road!

5.0

Pleasant, quick and easy comfort polite.

Pleasant, quick and easy comfort polite. Efficient. The agent was polite and helpful. Task efficient

Dealer response

It was our pleasure to assist you with your service needs! Thank you for giving Fields BMW Northfield your business and your glowing review. We hope to see you again!

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