Coughlin Kia

I went to Coughlin Kia Pataskala looking for a used Kia. I told the sales person specifically I was looking for a car that had blind spot warning and backup warning signal. As I get older my backing up gets a little more worrisome. I looked at a Kia Seltos. I thought it was too small. So I looked around the lot for something I liked. The salesman said he had just the car for me. It was a Hyundai Tucson. I drove it. It seemed fine. We agreed on a price. I bought it and drove it home. When I got it home I waned to test out the backup warning signal. It did not have one. After I specifically told the salesman I wanted a backup warning signal. I emailed him a couple of times. No response. Finally I called and told him. He told me that it had a backup camera. I wanted a warning signal. I wanted to exchange this car for one that had a backup warning signal. He sent me information on a used two year older than the one I bought. It had 15000 more miles on it. And it did not have a backup warning signal. After a day and a half I finally got in touch with the salesman. Told him that that car would not work. He then told me that's the best they can do. He then tells me that they sold me the Hyundai at what they paid for it and couldn't find anything at that price that had the features I wanted. So I researched what my new Hyundai was worth. If they paid what I paid for this model, they got screwed. Just like I did. The salesman was very nice. He either doesn't know much about cars or he was very slick about selling me a car that didn't meet my expectations. Now I am stuck with a Hyundai when I wanted a Kia. Now I'm stuck with a car with no backup signal. What in the he'll happened to customer service? What happened to the customer is always right? I now wish I would have just stayed with my GMC Terrain. It has low miles. Its in beautiful condition. It has a backup camera but no backup warning signal. Exactly the same features I just bought at Coughlin Kia Pataskala. Never again!

The service I have received at Coughlin Kia has always been top notch. This recent visit was exceptional, all thanks to Jessica James, the service representative! I had stopped in the week prior due to some finish issues with my window trim. Although the issue was not a recall, she treated me as if it was. I had 10 days and less than 2000 miles before my warranty ran out. She immediately took pictures and contacted her regional rep about the issue. In less than a week the new trim was in and installed at no charge to me. The replacement process took over 4 hours, so she provided a loaner at no charge. She treated me like family or better, again. She is a rare commodity these days, a pleasant, smiling face who listens, pays attention and engages you in the process of solving an issue! This dealership is fortunate to have her as a representative of their company and business.

Have always had exceptional customer service from sales to service. Keep up the great customer experience.

We hit a 8 point buck with our 2022 Kia Telluride S, and the insurance company totaled it. Searching the Webb for another 2022 Kia Telluride I found one at Coughlin Kia in Lancaster, OH. We went their to look the car over and consider it for a replacement. When we arrived on the lot we were greeted by friendly people who listened to our situation and helped us to work it out. We didn't have our down payment ready that day but said we could bring it the next day. We did all the buying process went home and the next day took the down payment and brought the car home. The whole group of people there were friendly and let us take our time in making our decisions. I recommend Coughlin Kia of Lancaster.

John helped me feel comfortable with the purchase of my first vehicle. All of the staff members helped me with all of my questions and explained in detail anything I was unsure of.

I purchased from the Lancaster dealership. It was how car buying should be. I was not rushed and they made sure that all of my questions were answered. I will recommend them to others. Eric Moore

I was there for a service. The staff were nice and all seem to be knowledgeable. I was treated with respect and was given the proper time to ask questions and get answers.

Lots of dealerships here in NE Ohio but we drive 2 hours to deal with John Harder and Coughlin! Pricing is better than anything we found locally and John goes on the hunt to find us what we want in the timeframe we need it. This is our second time around with John/Coughlin and we were not the only folks who traveled the distance to get there: a couple from Kentucky traveled 4 hours to buy their car at Coughlin Kia!

Coughlin Kia did a great job on my recent service. Jonathan was friendly and great to work with. Car was returned clean with a car wash and vacuum.

Doug was amazing along with everyone there, our satisfaction was their highest priority and it shows. Great selection and amazing staff. Drove 5 hours to visit some family and would drive back again to buy another car from them.