Coughlin Kia

We hit a 8 point buck with our 2022 Kia Telluride S, and the insurance company totaled it. Searching the Webb for another 2022 Kia Telluride I found one at Coughlin Kia in Lancaster, OH. We went their to look the car over and consider it for a replacement. When we arrived on the lot we were greeted by friendly people who listened to our situation and helped us to work it out. We didn't have our down payment ready that day but said we could bring it the next day. We did all the buying process went home and the next day took the down payment and brought the car home. The whole group of people there were friendly and let us take our time in making our decisions. I recommend Coughlin Kia of Lancaster.

John helped me feel comfortable with the purchase of my first vehicle. All of the staff members helped me with all of my questions and explained in detail anything I was unsure of.

I purchased from the Lancaster dealership. It was how car buying should be. I was not rushed and they made sure that all of my questions were answered. I will recommend them to others. Eric Moore

I was there for a service. The staff were nice and all seem to be knowledgeable. I was treated with respect and was given the proper time to ask questions and get answers.

Lots of dealerships here in NE Ohio but we drive 2 hours to deal with John Harder and Coughlin! Pricing is better than anything we found locally and John goes on the hunt to find us what we want in the timeframe we need it. This is our second time around with John/Coughlin and we were not the only folks who traveled the distance to get there: a couple from Kentucky traveled 4 hours to buy their car at Coughlin Kia!

Coughlin Kia did a great job on my recent service. Jonathan was friendly and great to work with. Car was returned clean with a car wash and vacuum.

Doug was amazing along with everyone there, our satisfaction was their highest priority and it shows. Great selection and amazing staff. Drove 5 hours to visit some family and would drive back again to buy another car from them.

Took car in for recall (turns out there were 7 or 8 -nuff said). Car returned with radio and backup camera not working. Worked perfectly when went in. Now refusing to accept responsibility and repair their incompetence . Regional manager Nathan totally useless. Don’t go to this dealership to avoid their “recall scam”. Coughlin Kia of Newark - ripping you off in every way.

Fabulous customer service. No complaints the gentleman at the service desk was polite and provided great customer service. He truly cared about his customers and ensuring they were taken care of.

Always friendly and gets the job done in the time frame you are told it will take. They aren’t pushy when explaining what you should have done at certain miles, they just explain that it’s recommended.