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Coughlin Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (124 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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See all 8 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coughlin Kia from DealerRater.

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Good place to shop for a vehicle.

We hit a 8 point buck with our 2022 Kia Telluride S, and the insurance company totaled it. Searching the Webb for another 2022 Kia Telluride I found one at Coughlin Kia in Lancaster, OH. We went their to look the car over and consider it for a replacement. When we arrived on the lot we were greeted by friendly people who listened to our situation and helped us to work it out. We didn't have our down payment ready that day but said we could bring it the next day. We did all the buying process went home and the next day took the down payment and brought the car home. The whole group of people there were friendly and let us take our time in making our decisions. I recommend Coughlin Kia of Lancaster.

Good place to shop for a vehicle.

We hit a 8 point buck with our 2022 Kia Telluride S, and the insurance company totaled it. Searching the Webb for another 2022 Kia Telluride I found one at Coughlin Kia in Lancaster, OH. We went their to look the car over and consider it for a replacement. When we arrived on the lot we were greeted by friendly people who listened to our situation and helped us to work it out. We didn't have our down payment ready that day but said we could bring it the next day. We did all the buying process went home and the next day took the down payment and brought the car home. The whole group of people there were friendly and let us take our time in making our decisions. I recommend Coughlin Kia of Lancaster.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great staffing and comfortable environment

John helped me feel comfortable with the purchase of my first vehicle. All of the staff members helped me with all of my questions and explained in detail anything I was unsure of.

Great staffing and comfortable environment

John helped me feel comfortable with the purchase of my first vehicle. All of the staff members helped me with all of my questions and explained in detail anything I was unsure of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

I purchased from the Lancaster dealership. It was how car buying should be. I was not rushed and they made sure that all of my questions were answered. I will recommend them to others. Eric Moore

Great experience

I purchased from the Lancaster dealership. It was how car buying should be. I was not rushed and they made sure that all of my questions were answered. I will recommend them to others. Eric Moore

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Repair

I was there for a service. The staff were nice and all seem to be knowledgeable. I was treated with respect and was given the proper time to ask questions and get answers.

Service Repair

I was there for a service. The staff were nice and all seem to be knowledgeable. I was treated with respect and was given the proper time to ask questions and get answers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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WORTH THE TRIP TO BUY AT COUGHLIN!

Lots of dealerships here in NE Ohio but we drive 2 hours to deal with John Harder and Coughlin! Pricing is better than anything we found locally and John goes on the hunt to find us what we want in the timeframe we need it. This is our second time around with John/Coughlin and we were not the only folks who traveled the distance to get there: a couple from Kentucky traveled 4 hours to buy their car at Coughlin Kia!

WORTH THE TRIP TO BUY AT COUGHLIN!

Lots of dealerships here in NE Ohio but we drive 2 hours to deal with John Harder and Coughlin! Pricing is better than anything we found locally and John goes on the hunt to find us what we want in the timeframe we need it. This is our second time around with John/Coughlin and we were not the only folks who traveled the distance to get there: a couple from Kentucky traveled 4 hours to buy their car at Coughlin Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service on our recent visit.

Coughlin Kia did a great job on my recent service. Jonathan was friendly and great to work with. Car was returned clean with a car wash and vacuum.

Great service on our recent visit.

Coughlin Kia did a great job on my recent service. Jonathan was friendly and great to work with. Car was returned clean with a car wash and vacuum.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5 hour drive worth every minute, Doug was amazing!

Doug was amazing along with everyone there, our satisfaction was their highest priority and it shows. Great selection and amazing staff. Drove 5 hours to visit some family and would drive back again to buy another car from them.

5 hour drive worth every minute, Doug was amazing!

Doug was amazing along with everyone there, our satisfaction was their highest priority and it shows. Great selection and amazing staff. Drove 5 hours to visit some family and would drive back again to buy another car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recall scam

Took car in for recall (turns out there were 7 or 8 -nuff said). Car returned with radio and backup camera not working. Worked perfectly when went in. Now refusing to accept responsibility and repair their incompetence . Regional manager Nathan totally useless. Don’t go to this dealership to avoid their “recall scam”. Coughlin Kia of Newark - ripping you off in every way.

Recall scam

Took car in for recall (turns out there were 7 or 8 -nuff said). Car returned with radio and backup camera not working. Worked perfectly when went in. Now refusing to accept responsibility and repair their incompetence . Regional manager Nathan totally useless. Don’t go to this dealership to avoid their “recall scam”. Coughlin Kia of Newark - ripping you off in every way.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5 stars all around!

Fabulous customer service. No complaints the gentleman at the service desk was polite and provided great customer service. He truly cared about his customers and ensuring they were taken care of.

5 stars all around!

Fabulous customer service. No complaints the gentleman at the service desk was polite and provided great customer service. He truly cared about his customers and ensuring they were taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service department

Always friendly and gets the job done in the time frame you are told it will take. They aren’t pushy when explaining what you should have done at certain miles, they just explain that it’s recommended.

Service department

Always friendly and gets the job done in the time frame you are told it will take. They aren’t pushy when explaining what you should have done at certain miles, they just explain that it’s recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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See all 124 reviews