Reviews
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Misleading statements that were fabrications during text and phone communications. Requests and emails to management for clarifications went unanswered. VERY unprofessional. Buyer Beware of the "Come in and we can make a deal" scenario. Old school tactics to be sure and would have made me drive 150 miles round trip based on the salesman's erroneous information. In trying to verify what was being conveyed, not one individual from management took the time to call. Also, 2 emails to Corporate also were ignored. The danger bells are ringing here...... very very unprofessional.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Fast, easy buying experience! Manuel Pavon was honest and...
Fast, easy buying experience! Manuel Pavon was honest and knowledgeable and didn’t waste our time! Got great car at fair price! I definitely recommend!
- Customer service —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I came for a car and Raymond help me . He was very...
I came for a car and Raymond help me . He was very helpful and kind he gave us all the help that I need it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Today I purchased a car with STG Auto Group in Montclair...
Today I purchased a car with STG Auto Group in Montclair and I am amazed at the service and quality! Jose Baeza, Manager Joseph Isaak, and finance rep Johnny do a wonderful job at easing the customers mind and putting you into a beautiful, reliable vehicle. Thank you STG! I will be returning with friends.
- Customer service —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Albert and Joseph were great ! Both were extremely...
Albert and Joseph were great ! Both were extremely helpful and very informative. Joseph work really hard to close our deal! I am really Happy with my new Car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great customer service and a great deal. These guys are...
Great customer service and a great deal. These guys are amazing they don’t stop until you get a perfect deal. I am extremely happy and will definitely recommend these guys to anyone that’s looking for a car.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great interaction via email before the visit. Art made...
Great interaction via email before the visit. Art made sure that I had all of my questions answered. Bill one of the managers took us on 2 great test drives and assisted us in making the right decision for our family. Art finished up all of our paperwork. Overall this was a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Big shoutout to Jose Baeza and Joseph Isaah at STG Auto...
Big shoutout to Jose Baeza and Joseph Isaah at STG Auto Group in Montclair, CA! Jose was super helpful in showing us the cars they had available in our desired specifications. He was very kind in letting us test drive two vehicles. Manager Joseph was amazing in getting us the deal we needed on our car and gave us a very fair price for our trade in. He went above and beyond to make sure we were happy and accommodated. Both Jose and Joseph were respectful, upfront, and honest with us about the car, our trade in, and our financial options. No hidden or unexplained fees. Thank you both so much. We definitely went home happy. Highly recommend you go to STG Montclair for your next car!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fady G and Chris Campos were very helpful and very...
Fady G and Chris Campos were very helpful and very polite. Tried different ways to work with my credit. I would highly recommend to family and friends.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Was skeptical when I came but meet Carlos and Bill right...
Was skeptical when I came but meet Carlos and Bill right away and they took their time trying to give me the best deal to work within my budget. I may I have been not fair with Carlos but he didn’t mind and went far and beyond to help work a deal would come back to make another purchase. Bill made the paperwork easy to understand and simple enough no to worry. Extremely happy with my deal
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car