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What ever you do, do not deal with the sales person name Paul Sullivan. His manager would not even talk my call either. RUN RN RUN
Work done was great and Julie my service rep was outstanding. Everyone I dealt with was happy and friendly, had a pleasant experience all the way around.
Recently we bought a new car there. Ford 150 pick up 2019 with o miles. We like this specific truck the they had in their showroom. Plantation Ford... dealer had done some changing of the original tires and put a leveling kit with bigger tires. My husband saw this car and fell in love with it. So we bought it. As he drove it the following days.....he noticed that when he back up.....the tires rub against a steel iron that is part of the body of the car, making a loud noise and damaging the tires. We took it to the dealer and we spoke to Brian Minesweaser the accessory department. ...because they told me that accessory department did this job...they have to resolve it. After Brian inspecting the car....he said that there is really 4 solutions ...1. Stay with the car like that 2. Put the original tires that came with the truck or 3. Cut the steel iron that is part of the truck. 4. Lift the truck about 4 in. Higher....then it won't have problems..So we said wonderful, do that ...then he said that is going to cost us money... Why should we pay for your mistake? Brian said to us that when they alter the truck is expected, for this mall functioning to happen. .because the tires are so big for the space. So my husband ask Brian ...you are recommending to us cutting this steel....why didn't you guys cut it before selling the vehicle...he simply responded...because is a liability and we can not sell a car like that...but you are recommending for us to cut it...then is my responsibility for this ...we then spike to assistant manager Justin Rohrbach...and he said they will take care of this problem. The same day which was July 16, 2019 my husband email all this very bad experience to the owner of the dealer Mike Hooley and no one had responded. Today I spoke to Dina....Mr. Hookey secretary and she was very rude....extremely...I do not recommend this dealer....and more over.....I have contacted WSVN NEWS....Help me Howard...so that every one know about this
I recently bought a ford ranger and had issues with the computer console /radio does not even work. I had issues with customer service . they had a bad... attitude and didn't really care about the problem . after 4 tries I contacted ford and they also were not helpful. very disappointed !! I do not recommend a ford ranger. seems to be a terrible vehicle. and ford doesn't care .
EVERYONE I dealt with gave me top service and I highly recommend this family-owned dealership. I had interactions with the following who all provided... A Customer service: Allen Biskup (GSM), Chris Johnson (SM and Finance), Jim Gormly (my Sr. Sales Consultant). This is my 2nd vehicle from Pltn Ford and I will go back again and again.
Please steer clear of this dealership completely. All of these positive reviews are by current or former staff members. Not only is their customer service... atrocious, but they would rather scam potential car buyers and belittle them when they decide to shop elsewhere for a car. If you are looking to buy a Ford, or any car or truck in general, go somewhere else. You will save a lot of time and money. Before today, I had never gone to a dealership and was asked to pay $10000 above the agreed selling price. Just saying that they will try their best to steal your money, so beware. Also of note, Brandon Cox, an employee at Plantation Ford, will do his best to overcharge you for a new car and will try to talk down your own car during a trade in so that he can make a few extra bucks off of you. I have never been so disrespected by anyone before, especially someone whose line of work is to help customers. Trust me when I say that any other dealership would be better than Plantation Ford. I never tried their service department, so that could be good from the reviews and I will not act biased towards that. But from the highest level of management to the car dealers, they will try their best to scam you.
Paul Sullivan is the best there is! I still can't believe How far he has gone for my wife and I! He is definitely the hardest working salesman in the business!... He worked so hard for me and helped me purchase my brand new 2019 Expedition Stealth Edition! That goes for everyone that helped my wife and I at Plantation Ford from Paul Sulliva to the finace Agent all the way up to the owner of Plantation Ford!! You guys Rock!!! You guys have a customer for life!!!
Newly refurbished showroom and service center; immaculately clean and professional environment. Bought the car at Plantation Ford and the sales team worked... hard to win my business back to Ford. Just went for first service and this was also an exceptional experience....so easy.
Excellent Service always going above and beyond. In and out within the hour
I walked in with out an appointment and was in and out with in the hour.