Plantation Ford

Called about a vehicle quoted price but was told was slow to start. He called back and quoted me 1600 ttl granted, I'm buying pit of state bit ttp isn't as much as a 20 yrbold vehicle.

Service tech never returned calls. Had car for 3 days. Charged $210 /hr. For replacing door lock mechanism. Will never take vehicle there again, and recommend no one else does.

I bought a 2021 Bronco Sport less than 2 years ago. In the past 8 months it has had electrical problems that is causing the battery to be drained. This is the 3rd time in less than a year. I have a full warranty that includes a rental. They said they will not give me a rental until they diagnosis what is wrong. 5 days later they still have not looked at my vehicle nor given me a rental. Left several messages for a service manager. Sent emails to the customer service manager. Still not replies

Pretty bad experience, was forced to pay for services that were unexplainable and they couldn't break down for me because cashier office was closed. I was threatened to pay now or else be sent to collection. Bad management, sent one of the managers an email...still waiting for reply and explanation.

Jose NEVER ONCE CALLED TO TELL ME CAR REPAIR done. less then $1000. But called my 85 yr old crazy mother and my car is GONE..Told her $7,500. She had nervous break down.

Acceptable car service with unacceptable customer service. Car was at the dealership for a diagnostic for a total of 8 days. Upfront time estimate for the car to be seen by a mechanic was "a couple of days." From the time I dropped off the car untill the time I picked it up I received no proactive communication from the service center about the expected timeline or status of the vehicle. Three days after the car was dropped off, having not heard anything, I started calling my assigned service representative (Jose) to get an update on the service status of the vehicle. I called a total of 12 times over the following 5 days. Not a single one of those calls was answered. I left a voice mail each of those 12 times with my name and number requesting a call back and did not receive a single call back. After 8 days of being ignored by the service representative I contacted the dealership receptionist first thing in the morning and asked to speak to the service manager. The receptionist was able to confirm that the car had been looked at the previous day and was ready to be picked up (when were they planning to let me know?) and informed me that the service manager would call me back shortly to discuss the details of the service. He never did. Diagnostic work on the car was fine, but the communication was atrocious.

I have gone to Plantation Ford twice for service on my 2020 Ford F-250 Diesel. Once for routine service, and once for a engine service code. I have been impressed by the courtesy, professionalism, and accommodating nature of all the members of the service team. I am driving my truck from North Palm Beach County to be serviced at Plantation Ford. The best dealership I have found in South Florida for service so far!!

Last week, I picked up my MUSTANG as agreed. I paid $ 702 and left. Unfortunately I found that the car was delivered to me dirty and smelly. The passenger seat was fully reclined as if it had been the rest of a homeless. Now, I don't expect it to be returned to me clean, but at least not dirty. I also own a TOYOTA LAND CRUISER and in the past I had a MAZDA, where I performed all the services and the car was always returned to me clean and perfumed, in addition, under pandemic, even sanitized. Spending $ 700, it seems to me that a minimum of attention to a customer who has always carried out by maintenance service at FORD PLANTATION is a must. Then, the icing on the cake: the resolution of the claim regarding the rear camera defect was carried out by low-level amateurs, in addition to having left the trunk dirty with debris of copper and wire, the wires were left unprotected and not secured to the bodywork. Therefore, I believe that my trust in FORD PLANTATION is definitively closed. With the consequence that, the work of the replacement of the tank as previously agree and the next services will be carried out by a different subject, and that my above complaint and review will be transmitted to the various automotive sites.

Criminal - Paid but not fixed I paid them to fix my electronic issues and not only did they charge over quoted price but the issues still aren’t resolved. They held car hostage so I had to pay and now are refusing to fix the remaining issues. Aux data usb doesn’t work and climate control still doesn’t work. Avoid this dealer at all costs!

$2000 full brake job front and rear‘s Ford fusion in March 2020 less than 100 miles put on the car since the brake job…brakes have been squealing for the last four months…. along with horrible customer service, technicians feel the brakes are fine, no above and beyond customer service to resolve the problem as my suggestion was replace with OEM pads dealership felt applying it condition into the pad would resolve the problem….NOT!!