Plantation Ford

Stay away from this dealership. DO NOT buy a used car here. They claim to do a rigorous inspection on the vehicle but they definitely do not inspect it like they say. I recently purchased a 2019 grand Cherokee that had no service lights displayed on dash board. I signed the paper work and scheduled to return folowing morning to pick up vehicle when funds ( $23K of my hard earned money) were transferred. I immediately noticed the check engine light was on andcalled my salesman and agreed to bring it back in the following days to be checked.They decided it it needed to be taken to a jeep dealer and scheduled me to bring it in today. After bringing it in i find out im on the hook for paying for transportation because they dont provide loaners for used cars. They only reason a loaner is needed is because they did not check the vehicle and still sold it, then I''m told it may be several days I'm with out a vehicle. I signed papers for vehicle with nocheckengine light but was given a vehicle with a check engine light on. On top of that the drivers door lock doesnt even lock. They sell junk used cars and highly highly highly recommend shopping at different dealership than Plantation Ford when looking for a used vehicle. Extremely disappointed in the customer treatment.

This was my second (and definitely last) experience at Plantation Ford. I’d rather go anywhere else than deal with this place again. When you arrive for service, you walk into a building where no one even acknowledges you. Everyone looks too busy to notice customers — on purpose. You just stand there waiting, trying to figure out where to go or who to talk to. I even had to ask other customers because no one offered to help. Easily one of the worst customer service experiences I’ve ever had. I brought my car to Ford specifically to fix the A/C, assuming they would know what they were doing. They replaced the compressor (and yes, the A/C now blows air), but they couldn’t sync the A/C system to the car’s electronic display. Now, the A/C works completely separate from the dashboard controls — and they had no idea how to fix it. One staff member even implied that maybe it “was like that before,” as if I wouldn’t remember how my own car worked. As soon as I brought up the issue, several advisors and a mechanic rushed to explain how this “wasn’t related” to changing the compressor — which makes no sense. If they replace a major component like that, someone at Ford should know how to reset the software so the car display communicates with the new system. You’d think they would at least try. But no — I had to beg them to take another look. One hour later, I got a call saying the same thing: “There’s nothing we can do, and we can’t compare it to another Explorer.” Useless. It was obvious they didn’t even try to diagnose it. When I asked my service advisor to have the manager call me, he replied, “I can ask him to call you, but he won’t do it.” So apparently, manager Colby Ferch was too busy to talk to a frustrated, paying customer. That says everything. I paid almost $2,000 for this — only to end up with a half-fixed car and a worse experience than any local shop could provide. Now my car is worth less because the A/C system doesn’t match the display anymore. On top of that, when I asked about a spare key, they quoted $850 just for the key — not even including programming! Completely absurd. This place overcharges, underdelivers, and clearly lacks the professionalism, knowledge, and accountability you’d expect from a Ford service center. Save yourself the stress and take your car anywhere else.

Called about a vehicle quoted price but was told was slow to start. He called back and quoted me 1600 ttl granted, I'm buying pit of state bit ttp isn't as much as a 20 yrbold vehicle.

Service tech never returned calls. Had car for 3 days. Charged $210 /hr. For replacing door lock mechanism. Will never take vehicle there again, and recommend no one else does.

I bought a 2021 Bronco Sport less than 2 years ago. In the past 8 months it has had electrical problems that is causing the battery to be drained. This is the 3rd time in less than a year. I have a full warranty that includes a rental. They said they will not give me a rental until they diagnosis what is wrong. 5 days later they still have not looked at my vehicle nor given me a rental. Left several messages for a service manager. Sent emails to the customer service manager. Still not replies

Pretty bad experience, was forced to pay for services that were unexplainable and they couldn't break down for me because cashier office was closed. I was threatened to pay now or else be sent to collection. Bad management, sent one of the managers an email...still waiting for reply and explanation.

Jose NEVER ONCE CALLED TO TELL ME CAR REPAIR done. less then $1000. But called my 85 yr old crazy mother and my car is GONE..Told her $7,500. She had nervous break down.

Acceptable car service with unacceptable customer service. Car was at the dealership for a diagnostic for a total of 8 days. Upfront time estimate for the car to be seen by a mechanic was "a couple of days." From the time I dropped off the car untill the time I picked it up I received no proactive communication from the service center about the expected timeline or status of the vehicle. Three days after the car was dropped off, having not heard anything, I started calling my assigned service representative (Jose) to get an update on the service status of the vehicle. I called a total of 12 times over the following 5 days. Not a single one of those calls was answered. I left a voice mail each of those 12 times with my name and number requesting a call back and did not receive a single call back. After 8 days of being ignored by the service representative I contacted the dealership receptionist first thing in the morning and asked to speak to the service manager. The receptionist was able to confirm that the car had been looked at the previous day and was ready to be picked up (when were they planning to let me know?) and informed me that the service manager would call me back shortly to discuss the details of the service. He never did. Diagnostic work on the car was fine, but the communication was atrocious.

I have gone to Plantation Ford twice for service on my 2020 Ford F-250 Diesel. Once for routine service, and once for a engine service code. I have been impressed by the courtesy, professionalism, and accommodating nature of all the members of the service team. I am driving my truck from North Palm Beach County to be serviced at Plantation Ford. The best dealership I have found in South Florida for service so far!!

Last week, I picked up my MUSTANG as agreed. I paid $ 702 and left. Unfortunately I found that the car was delivered to me dirty and smelly. The passenger seat was fully reclined as if it had been the rest of a homeless. Now, I don't expect it to be returned to me clean, but at least not dirty. I also own a TOYOTA LAND CRUISER and in the past I had a MAZDA, where I performed all the services and the car was always returned to me clean and perfumed, in addition, under pandemic, even sanitized. Spending $ 700, it seems to me that a minimum of attention to a customer who has always carried out by maintenance service at FORD PLANTATION is a must. Then, the icing on the cake: the resolution of the claim regarding the rear camera defect was carried out by low-level amateurs, in addition to having left the trunk dirty with debris of copper and wire, the wires were left unprotected and not secured to the bodywork. Therefore, I believe that my trust in FORD PLANTATION is definitively closed. With the consequence that, the work of the replacement of the tank as previously agree and the next services will be carried out by a different subject, and that my above complaint and review will be transmitted to the various automotive sites.