Gateway Subaru

Excellent service from all departments. Joe K from WV , our salesman, did a great job of handling all the details from start to finish. Staff was friendly and knowledgeable. Overall super experience!

Excellent customer service! Friendly, capable staff. Helpful from start to finish. I highly recommend Gateway.

Not very happy with customer service at the Gateway dealership after parts informed me a data control module that was draining my battery and that also controls all Bluetooth functions was on back order for 8 months and possibly wasn’t going to be available at all. A few days later another dealership had it in a week. Also the Gateway service rep disappeared when I had questions about a window that didn’t stay closed that Gateway simply cleaned the gasket- nope, that was tried before by another dealership and a local independent mechanic without success. The dealership that got the module correctly identified the problem & replaced the gasket instead. Problems corrected. I can’t recommend Gateway

I had purchased 5 Subaru cars from 1998 to 2018 from another dealer.....I went back to that dealer to trade my 2019 Forester for a 2023 Forester.....long story, but, the very young sales manager was arrogant and insulted me.....I then went to Gateway.....on October 25, 2023, in 2 1/2 hours, I had my new 2023 Forester....they were wonderful

Janet was so patient with me.. i felt valued and heard and respected. She works like crazy answering phones, running cars around and helping ppl, yet we always felt like we were the only ones that mattered. She is knowledgable and helpful and yet not intimidating. Like buying a car from your sister!

These guys made everything quick and easy. Joe Kostecki and Zach Nagler were wonderful to work with.

Easy to do business with. Offer was straightforward and met my needs. Support people and management are terrific.

Knowledgeable staff,easy to work with. Got the car and color i wanted from another dealer. Smooth Transaction.

The people at Gateway Subaru were a pleasure to work with. Janet Beyer the sales person helped me with all the decisions and and kept me informed about when my car would arrive. Zack Nagler the Business Manager, walked me through all financial options and found the one that fit my budget. Everyone was friendly and helpful...

Absolutely no pressure and no hidden fees. The dealer offered up an "out the door" price right at the beginning of the process that was reasonable - but they still left room for negotiation and made a better deal in the end. As I went forward, I felt that everyone I dealt with had an up front honest approach! Well done.