Capitol Subaru

I have never had such sn easy and pain free experience buying a new car. Our sales associate was knowledgeable, friendly and completely low pressure. It is also important to note that we love our car. :) John

Unethical Business - Employees Write Positive Reviews...

The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done and I had to schedule another day to come back. The second time it was supposed to take "a couple hours." It took 5 hours. While they worked on it I ran several errands so walked by the service garage once every hour or so. My car was outside the garage almost every time I walked by. I'm fairly sure they had me schedule appointments so they could park it and have me wait in line. I do know I caught a mechanic at the moment he finished the work, and he was turning the paperwork in. They were just going to wash it and give me the keys. It took 50 minutes from that point. The service: The second day I was promised a loaner car for my troubles, but they tried to back out off that offer when I arrived. When the work was completed there were loose, unconnected wires hanging down in the footwells of my car. Because of those wires, after I was 5 minutes from home, the check engine light came on and I had to drive back to the dealer, wait in line again, and have them check it out. I also asked the parts desk about a replacement key fob, to check against the prices and research I had done previously. His answers were contradictory to every other expert I spoke with, saying I HAD to buy their brand materials or things wouldn't work. He was likely lying to make a sale. None of this gave me the impression that they are competent at the job they did, and now I don't have less peace of mind with my vehicle than before I took it in. The bottom line is, they took forever, did a terrible job, and treated me like a number or a gear in their money machine. They do have a nice facility and smile a lot. It would be great for an oil change, but when push comes to shove, they won't support you and will likely use you for profit.