Capitol Subaru

We had an 11 am appointment today to see a very specific model. We were told it was available, and we went prepared to buy. We drove the 75 miles to get... there, arriving about 10 minutes early. Before we even got in the door, we were told the car we came to buy was reserved for someone else. Apparently, it had never actually been available for sale. When we questioned why we had been told it was available, the response was that the sales staff didn't know when a car had been reserved for some one. Really? But they knew when we got there? No problem we were told, another of the exact same model was on its way. And if we didn't like that one (i.e., color), the dealership would find us one and get it to us. Turns out, the one coming wasn't the same model at all. And another of the same was possibly available in Washington state, but they'd get back to us. Eight hours later, we're still waiting for word--not even a "sorry we're not hearing anything." I wish I had read the other review on here stating that they had received the same treatment. A car was promised, but after a long drive there the car wasn't available because it had been sold to someone else. It would have saved us a 150 mile round trip drive and 3.5 hours today. The attitude seemed to be that if they got you in the door they'd sell you something, no matter what they promised. We won't be back. This dealer can't be trusted.

After buying a vehicle here about 18 months ago, I have had several problems over the last year. It’s been very difficult to get my calls returned... when I’ve left messages about installing a remote start and messages about my extended warranty. Only once were any of my calls returned. While this is annoying, it’s not largest grievance. When my car hit around 10k miles (still brand new right?) the AC stopped working. After a trip to their service department (Nick is great) they fixed it in a few days and sent me on my way. Then after a few days it broke again. Trip two to the shop and they fixed it again. Then after a few weeks it broke again. Trip three to the shop and they are now “fixing” it again. Idk why they can’t seem to fix it correctly, but making this many trips to the dealership is crazy. Oh, and both time they have me loaners the insides were crazy dirty and the one I have now I drove about six miles before the fuel light came on. Do they not clean and gas up the loaners in between giving them out? Tl;dr - good at selling cars, bad at returning calls, bad at fixing your new car, bad at giving out clean and gassed up loaners.

I have never had such sn easy and pain free experience buying a new car. Our sales associate was knowledgeable, friendly and completely low pressure. It... is also important to note that we love our car. :) John

I am being sued, my credit score has dropped over 100 points, and they have not done a xxxx thing to even try to work it out with me! Worst customer service... ever!! Never, I repeat, NEVER buy a vehicle from this dealership. They say things will go one way then do them the exact opposite. They said the credit checks would be soft checks and would not go on my credit. I have 5 hard checks on my credit from them trying to find a loan. We traded in a vehicle and we put money down by doing a couple payments. They forgot to charge the last payment of the down payment and they did not pay off the traded in vehicle for over 2 months after we no longer had it. Yeah guess who got knocked on his credit for 60 day late payments on a vehicle he thought would've been payed off immediately!! But, once they found out they didnt get THEIR last payement, I got one letter in the mail that I wasn't even able to respond to before they sent it off to a collections agency. They sure as xxxx picked a great collections place too. Just got served a letter saying we are being sued by the place for the money that was not taken out by the dealer plus a laundry list of fees for the cost to sue us. DO NOT GO TO THIS DEALER!! You will regret it!! Worst car dealership in the country! I'd rather buy a car from Harvey Weinstein. He is more trustworthy than this place. Yes, I am putting this review everywhere I can! I feel I must warn everyone who will listen!

Matthew Trexler is the sales person who accompanied us while looking at cars. He is very friendly & sharp; he answered all questions & offered suggestions.... We'd also like to acknowledge Jermaine Washington, Chris Dupont & Rich Miles for making this a pleasant buying experience. We are very pleased with our new Subaru Outback. Great folks & a great dealership. We'll certainly recommend you to folks that we know.

We came into Capitol Subaru after just purchasing a used truck 2 weeks before from another dealer. The truck was horrible and kept breaking down on us... and we hadn't even made a payment yet, the other dealer would not help us at all, we were stuck with it. We didn't know what options we would have, if any, when we got to Capitol. That's when we met John Mendrin and we told him our situation and he thought they would be able to do something for us. It turned to be a very long day but John made it fun and comfortable for us and it was very low pressure. At the end of the day Capitol was able to get us out of our loan on the truck and get us in to a brand new Forester! We would like to thank everybody who worked hard on our behalf, especially John who stuck with us literally the whole day and has the patients of a saint! Thank you!

John was so knowledgeable and really got to know us when we went to the dealership last weekend for a commuter car. He never rushed us or made us feel... like we were taking too much of his time while we were indecisive . . . Even though we spent our whole Saturday with him. Luckily Domino???s delivered!! John even called to follow up with us a couple of days after our purchase! Highly recommend this dealership & John!

Had a wonderful experience working with John today to get our new Forester. He was extremely helpful and knowledgeable, and just an all around nice person... to interact with. Never felt pressured or like he was trying to sell us something we didn???t want. Will come back to Capitol for all of our future vehicle purchases! Thanks so much!

We called Capital Subaru after a terrible experience in the Eugene Springfield area. We spoke to Christy the internet sales manager who gave us the information... we were unable to get from dealer X. They gave us a fair trade value. Actually $3500.00 more then we were offered in Eugene. Big big shout out to our salesman Chris Craig for his knowledge regarding the car. His manager Jeremaine who answered our questions with honesty and respect and love of the Eagles!! For the finance manager Mario he is was just amazing to work with. Christy the internet sales manager who went above and beyond to provide fair and accurate information! I would highly recommend the drive from Eugene and Springfield area ! We got a beautiful car nicely equipped and had a pleasant experience! Thank you thank you!!

Set up appointment to see car, had me drive 2 hours out of my way for a car they had already sold to manager son's buddy. Total waste of time. Don't not... use these guys, they have no professional ethic.