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Sales 9:00 AM - 9:00 PM
Service 9:00 AM - 2:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 9:00 AM - 2:00 PM
Sun Closed

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Reviews

3.2
58 lifetime reviews. Includes reviews of Capitol Subaru from DealerRater.com
  • Forester Purchase

    I have never had such sn easy and pain free experience buying a new car. Our sales associate was knowledgeable, friendly and completely low pressu...


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    I have never had such sn easy and pain free experience buying a new car. Our sales associate was knowledgeable, friendly and completely low pressure. It is also important to note that we love our car. :) John

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Unethical Business - Employees Write Positive Reviews
    September 9, 2017

    Unethical Business - Employees Write Positive Reviews...


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    Unethical Business - Employees Write Positive Reviews...

    Does not recommend this dealer

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  • Long waits, poor quality
    July 20, 2017

    The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done ...

    Capitol Subaru

    Capitol Subaru is very sorry for the delays in service, we truly appreciate your feedback on how we can do things better for our customers. Capito...


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    The wait: I took our 2005 Outback in for several recall services, and Amy and Whitney told me it would take 6 hours. After 8 hours it wasn't done and I had to schedule another day to come back. The second time it was supposed to take "a couple hours." It took 5 hours. While they worked on it I ran several errands so walked by the service garage once every hour or so. My car was outside the garage almost every time I walked by. I'm fairly sure they had me schedule appointments so they could park it and have me wait in line. I do know I caught a mechanic at the moment he finished the work, and he was turning the paperwork in. They were just going to wash it and give me the keys. It took 50 minutes from that point. The service: The second day I was promised a loaner car for my troubles, but they tried to back out off that offer when I arrived. When the work was completed there were loose, unconnected wires hanging down in the footwells of my car. Because of those wires, after I was 5 minutes from home, the check engine light came on and I had to drive back to the dealer, wait in line again, and have them check it out. I also asked the parts desk about a replacement key fob, to check against the prices and research I had done previously. His answers were contradictory to every other expert I spoke with, saying I HAD to buy their brand materials or things wouldn't work. He was likely lying to make a sale. None of this gave me the impression that they are competent at the job they did, and now I don't have less peace of mind with my vehicle than before I took it in. The bottom line is, they took forever, did a terrible job, and treated me like a number or a gear in their money machine. They do have a nice facility and smile a lot. It would be great for an oil change, but when push comes to shove, they won't support you and will likely use you for profit.

    Does not recommend this dealer
    Came in for service or repair
    Capitol Subaru

    Capitol Subaru is very sorry for the delays in service, we truly appreciate your feedback on how we can do things better for our customers. Capitol really does want to provide seamless service that our customers can count on and trust. If you have any more insight on how to improve our service at Capitol please feel free to reach out to our CRM Charley E. @ 503-399-1011 to discuss how Capitol can become the Automotive Dealership you can trust is on your side! Thanks again, and have a great day!


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Service & Repair

About Our Dealership

Dealer on Cars.com since February 2010

Capitol Subaru is proud to serve the Willamette Valley and we are the only 100% Local and 100% Organic Subaru dealer in the Valley. Pets are people too at Capitol Subaru. Come visit us at 3235 Cherry Ave NE just off the Salem Parkway at Salem's newest Subaru Store! Your Way on the Parkway!

"Oregon's Only 100% Oraganic Subaru dealer with No Additional Dealer Markup. Your Way on the Parkway!"