East Bay MINI

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(114 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(114 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Mini Cooper Service

Jeff is my service guy, he always make my visits/service enjoyable and pleasant! It was great as always!

Dealer response

Hi Margaret Cohen, Thank you for your 5-star review of Jeff Killoran, our Service Advisor, and your overall experience. We appreciate it!

5.0

It is the BEST service center we have ever been in our...

It is the BEST service center we have ever been in our lives!!! In terms of staff knowledge and courteousness-topnotch. Will and Jeff went above and beyond to help us with our Mini Cooper brake pads. to make things more impressive, they CLEANED the car after the service. They notified us on time and did the best they could to help us with our concerns. If only Mini has a SUV, I would give up my Ford Explorer ST so I could avoid dealing with other service centers. HIGHLY RECCOMENDED!!!

Dealer response

Hello Ful H, Thanks so much for your awesome review and kind words to our teammates Jeff Killoran and Willie Walker at East Bay MINI. We are very appreciative of your enthusiasm for our team and recognize their professionalism and care. Thanks for choosing us and watch out, MINI Cooper might be getting even bigger than the Countryman in the future!

Consumer response

Oh my!!! Thank you❤️

5.0

First Service Appointment

Friendly service (from sales to Finance to the Service department) and quality work. For some reason after 300 miles my tires lost air and the dash said to bring in the car to the service department. So that's what I did. My wait was quick and the waiting area had chairs/tables spaced 6 feet apart--which I appreciated.

Dealer response

Hello Debbie, We appreciate your review of East Bay MINI and letting us know how your experience went. Your time is valuable and we do our best to get things done efficiently for our clients. Thank you for your recommendation!

5.0

Service on mini cooper

Jeff K. Is always awesome. Fast, super helpful and knowledgeable. The service guys always go above and beyond.

Dealer response

Hello Susie F., Thanks for leaving a review for our Service Advisor, Jeff Killoran. He is a true pro. We appreciate you choosing East Bay MINI as your service center!

5.0

Mini service

Excellent service and customer care/satisfaction was completed on time and within the day I brought the car in. Problem solved and explanation given and understood

Dealer response

Hello Michael Amo, Thank you for taking the time and letting us know how we did with your service at East Bay MINI. We truly appreciate your recommendation and business!

5.0

shiely_88@yahoo.com

Excellent customer and car service, thank you for taking care of me and my mini!!!

Dealer response

Hello Shiely Sison, Thanks for taking the time to let us know how we did with service on your MINI. We appreciate your recommendation!

5.0

Service experience

Justin was particularly helpful and a pleasure to do business with.

Dealer response

Hello Stuart kahn, We appreciate your review of Justin Perry, our Service Advisor. Thanks for choosing East Bay MINI as your service center!

5.0

Service

Fantastic service. Justin was helpful, kind and professional.

Dealer response

Hi Kristine, We appreciate your kinds words for Justin Perry, our Service Advisor at East Bay MINI. Thank you for choosing us as your service center and for your recommendation!

5.0

Great experience overall!

I was shopping around for a new Mini Cooper and contacted a few dealerships in my area. From the initial contact my sales person Jakob and the manager Phil were super helpful and responsive to my questions even before I went in for a test drive. I knew that I'd love my Mini but the experience was made better by the East Bay Mini team. I was able to trade in my vehicle at the same time and the whole process was transparent and hassle free. Will definitely recommend to anyone looking for a Mini!

Dealer response

Hi Amy Lynn, So glad to hear your over all experience was top notch working with Jakob Aini and Phil Wiltz. Both great professionals and team members. Congrats on your MINI Cooper and we hope to serve you again in the future!

4.8

The service department is thorough, friendly and...

The service department is thorough, friendly and efficient. They kept me informed through the time the car was being serviced, including a short video of the battery diagnostic that was run.

Dealer response

Hello Stephenplind, We're so glad to hear your service experience was great. Thanks for letting us know you like the video of your diagnostic. A great tool for keeping our clients informed. We certainly hope to serve you again in the future!

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