East Bay MINI

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
43 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 29, 2020

    Great as always! I have been going to East Bay Mini for more then 8 years. They have consistently good and dependable. The personnel are good to work with.... The facility has maintained it?s inviting atmosphere and cleanliness.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Thomas Norton, Thanks for this awesome review of East Bay MINI. Reviews like this keep us motivated to be the best we can for our clients and we ...appreciate your kind words!

  • 5.0 out of 5
    July 24, 2020

    Worked with Kimberlee, who was very friendly and professional.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Matt H., Thank you for the 5-star review of Kimberlee, our KBB Instant Cash Offer specialist. We appreciate it!

  • June 4, 2017

    I'm so glad I decided to get my MINI from East Bay. David Dagstanyan was very patient and helped me pick the car I wanted and explained all the features... carefully. He made my first buying experience go smoothly and I never felt rushed. Check out East Bay MINI and see David if you're in the Bay Area!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kschz, thank you for your kind review; we are happy to pass along your comments to the team here at East Bay MINI and regarding David Dagstanyan. We ...really appreciate your review!

  • 5.0 out of 5
    July 18, 2020

    You can expect nothing but the best customer service from Jeff. I would t take my care anywhere else. Customer service is excellent! I have been a customer... since 2007.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Maguir, We really appreciate the kind words regarding Jeff Killoran, our service adviser. He is an amazing team member and you're right, always t...he best service. Thank you for your business and loyalty!

  • 5.0 out of 5
    July 16, 2020

    I have been taking my car to East Bay Mini in Pleasanton for 7 years. The service is consistently professional and warm.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Diana, Thanks for letting us know you appreciate your service. We are truly are thankful for your loyalty and continued patronage!

  • 5.0 out of 5
    July 15, 2020

    Nicole Pulido Gabriel Cabrera Jeff Killoran gave Me exceptional service today when I took my 2015 mini in for service and then decided to upgrade... to a new Mini :) Thanks for being Awesome and making / Expediting service and Making it a pleasurable experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello PJ Crame, Great review of our team - client adviser Nicole Pulido, Finance manager Gabe Cabrera and service adviser Jeff Killoran. So happy t...o know they took good care of you and were able to even upgrade to a new MINI! Thank you for choosing East Bay MINI and congrats on your new car!

  • 5.0 out of 5
    July 14, 2020

    In the midst of the COVID pandemic, I appreciated the precautions the dealership has taken to protect its employees and customers. There was hand sanitizer... in multiple locations. Everyone was wearing a mask and there were additional tables set up outside on their patio for customer seating. The dealership is clean, and welcoming and the service team is thorough and listens carefully to customer requests.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Amanda, Can't thank you enough for sending us the great comments and acknowledging the fact we are taking sanitation and safety very seriously. W...e thank you so much for choosing us and we hope to get the opportunity to serve you again!

  • 5.0 out of 5
    July 1, 2020

    Sold my car at a higher than expected price and can?t be more happier. Kimberlee A. at East Bay BMW in Pleasanton was awesome. She made the whole process... smooth and pleasant. In addition, she was very mindful of making sure everything I handed was sterilized given the current situation with COVID-19. On this review, there wasn?t an option for me to select ?selling my car? so I selected having my car serviced?.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Vince, Thank you for letting us know Kimberlee, our purchasing adviser, did such a wonderful job. She really is mindful of sticking to our Covid...-19 protocol which is our top priority. You're right, there is not a selection of "selling my car" so we will bring this up to the review team! Best wishes.

  • 5.0 out of 5
    June 28, 2020

    Justin was very helpful with initiating and processing my transaction.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sandahl Galbarith, we are very happy Justin Perry could provide you with a positive experience! Thank you letting us know and for choosing East Bay M...INI!

  • 5.0 out of 5
    June 26, 2020

    I sold my beautiful BMW to the dealership since now it?s time to upgrade to an SUV. The process was very easy and Kimberlee was great to work with! Overall... great service and would definitely recommend to friends.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Jennifer Samra, Thank you for this awesome review! We appreciate the shout out to Kimberlee, our KBB Instant Cash Offer specialist and for the r...ecommendation.

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