Reviews
Write a reviewGreat Job
This was the best experience that I could have had. I not only got a great car but never felt like I had to purchase the car. I felt like I could walk away with no hard feelings. It was so great and when I was going through the purchase process they were very open and let us know what was going on. I was so impressed with the whole experience i have even reached out to Mini directly to let them know what a great team is there. I want to also personally thank Colby and Gabriel for making this process so amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rachele Giusiana, Congratulations on your purchase! We appreciate your review of your sales experience here at East Bay MINI. You summed it up quite nice when it comes to what we try to accomplish for our clients. Thank you for the kind words regarding Colby and Gabriel and we hope to serve you again!
Eileen
Kimberly made it easy to sell two at East Bay BMW and Mini. Fair prices, quick turnaround, all paperwork taken care of by the dealership. Kimberly is friendly and professional. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Eileen McCourt, Great review of our Purchasing Specialist, Kimberlee. Glad you had a seamless transaction. Come see us again!
Mini service
Great as always! I have been going to East Bay Mini for more then 8 years. They have consistently good and dependable. The personnel are good to work with. The facility has maintained it?s inviting atmosphere and cleanliness.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas Norton, Thanks for this awesome review of East Bay MINI. Reviews like this keep us motivated to be the best we can for our clients and we appreciate your kind words!
Outstanding Service
Thank you for the amazing and efficient service my car received. Jeff is simply the best. The whole process was smooth and fast. The loaner was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi jrgabriel, Thank you for the 5-star review and feedback in working with Jeff Killoran, our service adviser. He IS the best and we appreciate the shout out!
Outstanding Service Department!
Jeff Killoran is the BEST! Always helpful, courteous and ensures everything is taken care of when I bring my mini in for service. He's one of the main reasons my husband and I have purchased 5 minis from East Bay Mini; the Service Department is outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sold my car to dealer
Worked with Kimberlee, who was very friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Matt H., Thank you for the 5-star review of Kimberlee, our KBB Instant Cash Offer specialist. We appreciate it!
Best Customer Service
You can expect nothing but the best customer service from Jeff. I would t take my care anywhere else. Customer service is excellent! I have been a customer since 2007.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maguir, We really appreciate the kind words regarding Jeff Killoran, our service adviser. He is an amazing team member and you're right, always the best service. Thank you for your business and loyalty!
I had a wonderful experience with the service department....
I had a wonderful experience with the service department. The work was explained to me and they were very kind and helpful. The work was done in a timely manner :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alexlangum22, we are so happy to read such a great review about East Bay MINI and our service adviser, Jeff Killoran. He is our 'iron man' in that he is consistently good at what he does and a valuable teammate. Thank you for taking the time to let us know and we appreciate you choosing East Bay MINI!
Kimberlee Almatari was awesome. She took care of our car...
Kimberlee Almatari was awesome. She took care of our car issue quickly and to our satisfaction. Very happy with the outcome. She communicate everything well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello bella, We really appreciate your review of Kimberlee AlMatari! We're glad to know she took care of your issue and you're happy with the result!
dianasanchez67@gmail.com
I have been taking my car to East Bay Mini in Pleasanton for 7 years. The service is consistently professional and warm.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Diana, Thanks for letting us know you appreciate your service. We are truly are thankful for your loyalty and continued patronage!