Liberty Bay Auto Center

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
106 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 2, 2020

    I am not willing to part with my Honda Element, but the interior really needed some "sprucing up". Libery Bay's detailers did such an OUTSTANDING job... the inside of my car looks like new!

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    Came in for service or repair
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  • 5.0 out of 5
    February 26, 2020

    They did the 6 month service on my new car in 24 minutes! At my request, they also checked the battery drainage when the rear lift gate is open. Some... owners have had issues with a dead battery when it's left open for hours. There was no charge for checking the battery.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 17, 2016

    THE BEST EXPERIENCE WE HAVE EVER HAD ! This was an exceptionally amazing experience buying a car from Liberty Bay Auto Center. I will forever only buy... my vehicles from them! I hated visiting Auto Malls and Dealerships because I always and felt overwhelmed and pressured by salesman. NOT my experience here! I was so pleased and surprised with the car buying experience I received at Liberty Bay Auto Center. I had the pleasure of working their General Manager, Tom Diefendorf, and Carol Ost, who personally assisted me. From the moment my husband and I walked through the doors, we felt like family. Tom Diefendorf greeted us and offered us a beverage. Tom introduced us to Carol Ost who would assist us. Carol Ost began by first giving us a tour and introducing us to the different departments. She then sat with me and asked what it was I was interested in. I had my eye on a 2013 Lexus RX350 SUV that I had researched on the internet. Carol walked me out to the exact vehicle I was looking for. Carol was very knowledgeable and answered all my questions. She then handed us the keys so we could take a test drive and get a feel for the car. We fell in love with the car! Tom Diefendorf and Carol Ost worked with us on the purchase price and made the process of buying a new car fun and easy. NO STRESS!!! Everything was seamless and organized. After deciding to purchase the car, Carol introduced us to Jeremy Dogeagle in the Financing Department. Jeremy Dogeagle was also a pleasure to work with, and walked us through financing (no pressure tactics here either). Jeremy was fun, super nice, and answered all my questions. Such an easy process and the Lexus came with a 48 hour money back guarantee. After our pleasant experience with Jeremy, we met back up with Carol Ost. Carol then took the time to sit with me and my husband in the car and go over every inch/button. Carol even helped me link my phone to the car. I never thought the process of buying a new car would be this fun and stress free. My experience was truly exceptional, and I cannot say enough amazing things about Liberty Bay Auto Center and Tom Diefendorf, their General Manager. Everyone we met was awesome. I would also like to say that I have never been to a Dealership or any business really where I met the owners of the business. The owners, Dean & Sherri Church, and the employees are all gracious and genuinely loved their jobs. My husband and I kept commenting to each other how happy all the staff was to be at work. Tom Diefendorf and the team are definitely doing something right in more ways than one. Here is the amazing part; We live in Bellevue and they delivered the Lexus to our home in Bellevue without blinking an eye. I will be a customer forever!!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 24, 2020

    We are so fortunate to have Liberty Bay when we moved from Las Vegas to Washington I had all my Lexus check ups done there so when it was time to switch... cars they were there for us my husband never bought a used car in his life until we went to Liberty Bay we knew that they would take care of us and they certainly did

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    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 21, 2020

    Was very happy with our wax job on our old Tundra. We’ve been dealing with Liberty Bay Auto for 27 years both buying and selling cars plus repairs. Have... been consistently pleased with their performance in all aspects, purchase, selling and repairs and service.

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    Came in for service or repair
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  • 5.0 out of 5
    February 10, 2020

    Hannah did an excellent job helping me with the purchase of my vehicle! She was very advanced on knowledge for the vehicle I purchased which made it an... easy duty.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 4, 2020

    Liberty Bay Auto is Five Star in every way!! In a world of little or no service, all employees interact intelligently and professionally making each visit... for service a delight!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2019

    Hannah Green is Awesome. She is friendly and very knowledgeable. She answered all my questions and provided excellent customer service before and after... the sale.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 10, 2019

    Service Dept rocks ! Done when promised at the price promised. Service advisor Brent called when needed, overall very good communication. Will return in... near future for service !

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  • 5.0 out of 5
    December 6, 2019

    Renee and her team were willing to work with me on a tight schedule and budget. They were accommodating and responsive, and worked together to arrive... strike a deal. I would absolutely recommend anyone wanting a pleasant buying or trading experience to come to Liberty Bay Auto.

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    Shopped for a used car
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    0 people out of 0 found this review helpful. Did you?
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