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Liberty Bay Auto Center

(220 reviews)

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Called a day ahead with ideas for what I was looking for

Called a day ahead with ideas for what I was looking for in a used car. Kurtis met me fully prepared and very knowledgeable about what on the lot would meet my needs. I wasn’t ready to purchase same day, but Kurtis gently checked back in with updates and eventually I walked out with the perfect car at a reasonable price. Definitely ask for Kurtis! And thank you, Liberty Bay Auto, for selecting great used cars for consideration.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Renee was extremely kind and knowledgeable.

Renee was extremely kind and knowledgeable. She said that I should arrive back in an hour and my car would be ready. They had also cleaned and vacuumed it as well. Thank you so much for your service. I will be back soon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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From the time I stepped on the lot to the time I drove

From the time I stepped on the lot to the time I drove off with the car I decided to purchase. The experience was low pressure, great quality of vehicles and extreme professionalism from Mark, my sales person, general manager, Eric, sales manager, Sal and finance person, CJ. Would definitely buy again!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I always thought Liberty Bay Auto was an honest auto

I always thought Liberty Bay Auto was an honest auto repair center. We took our Audi TT in which we bought last fall. They asked if we had been here bef oreand my husband said no but the prior owner had. We needed an oil change and when he picked up the car they said we need new tires and all 4 brake pads were at 3 or 4 mm. My husband took it this morning to Les Schwab in Poulsbo and they said we have 5 mm on all 4 brake pads and our tires are fine too. It was very disappointing to realize they are not as trustworthy as I thought. Just do your own due diligence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Kevin was extremely helpful in helping find a replacement

Kevin was extremely helpful in helping find a replacement for my car. CJ also was extremely helpful in explaining my finance options. They are all very reputable, trustworthy and friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Discovered a great place to have a car serviced.

Took my 2021 Rav4 hybrid to Liberty Bay Auto based on my neighbors praise for their service. Had my oil change and tires rotated. Experienced a professional and friendly experience and I was out the door in short time with a car that was washed and ready. The waiting area was a mini museum of auto nostalgia and eye candy to pass the time and with free coffee to boot. It also saved me the 60 mile round trip to dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Liberty Bay Is a great dealership, I purchased my second

Liberty Bay Is a great dealership, I purchased my second car from a dealership from them and it was a great experience. They have extremely friendly and honest staff, that are outgoing and helpful in all circumstances. The sales team, help desk and higher up people are all very friendly and treat customers well. Erik, the manager specifically was very outgoing and helpful. I would recommend this dealership to anyone that is looking to purchase a car and have a pleasant experience with honest sales ethics

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Wonderful detailing experience

Very friendly and professional. My car looks great! I have an older car that had years of built up dirt inside. When I got the car back, it was immaculately clean, and surpassed my expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Just had the premium detailing done.

Just had the premium detailing done. EXCELLENT work. From filthy to looking seriously brand new!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Got an oil change and was pleased to have my car washed

Got an oil change and was pleased to have my car washed as a bonus. We take both of our vehicles here for servicing.have always been happy with the service we receive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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