Sound Ford

I have two major issues with this car dealership: Exterior Detail Damage I paid for an exterior detail, and when I got my car back, I noticed a couple of chips in the paint. I immediately reached out to someone at the dealership to express my concerns. After just one email exchange, they completely stopped responding. I had to escalate the issue by contacting Ford directly and opening a case with an agent, as this dealership has done absolutely nothing to help resolve the problem. Neglect During Warranty Period I purchased my car here and have always had my services done at this location. Each time, I was told my car was in great shape, with everything showing "green" on their inspections. About a year and a half ago, I started noticing issues with my car, including the engine shaking when stopped and jerking when placed in reverse. I repeatedly asked the service team to have a mechanic check the engine, but I was always told there was nothing wrong. Fast forward to after my drivetrain and engine warranty expired—suddenly, I received a note stating there were now multiple issues with my car. I find it very suspicious that these problems surfaced immediately after the warranty expired, despite me asking several times for them to investigate while it was still covered. Now, the dealership simply shrugs it off, saying it's no longer under warranty and not their responsibility. Save yourself the frustration and look for another dealership. This place does not prioritize customer care or accountability.

As I shopped for a Mach E, other dealerships showed me how Sound Ford double counts the available Ford incentives so they can advertise incredibly low prices that they won't actually meet. They refused multiple requests to send a deal sheet and just kept asking me to come in. I would have paid the advertised price (because it was so ridiculously low with those double-counted incentives), but I wanted to see that in writing before making the trip to Renton. Three other dealerships sent me deal sheets, and I went with one that was open and transparent in the process.

Great place, good people. Service gets better every time I go. Enjoyed Claudio the service manager.

I contacted sound ford on or around June 5 to order a v6 2.7l ford ranger. I sent them the build and they said that they had placed the order but did not supply me with any confirmation that the order had been placed and said that I would hear from Ford. In the intervening two months I made numerous inquiries to Sound ford with no reply. There has been no follow-up. It is clear they never input the order. Why they would lie about making the order is mystifying. If they did not want to do so then just say so and save up both a lot of time and trouble. If this is their attitude towards new customers, I cannot see how they stay in business. I would strongly suggest contacting other dealers for new vehicle orders. Sound Ford has failed on every level.

I bought a New Ford which I love. I took it in to have some accessories put on and met this wonderful service person named Brian. He had the accessory put on and had me out of there very quick. Plus he washed my car. He told me next time I need service they will come to my house and pick my car up and bring it back to me when the services is done. What a great place thank you everyone at Sound Ford.

Excellent service department. They have a very friendly and knowledgeable staff. It's never fun dealing with a car issue, but Sound Ford made it as easy as possible.

Sound Ford changed my idea of car dealerships/service. They made it so easy to get my car fixed. Everyone was really friendly and helpful. No one was pushy. Just a really great experience overall.

Terrible service department. Excessive time and money taken for something that hasn’t even been repaired.

Sound Ford was fantastic. My sales person Bill was so nice and professional. The manager Kwok was nice as well. He made my Mustang Mach E fit my budget. Thank you so much I am so happy I bought my car here.

Very easy experience. In and out within an hour and no hassles. Staff was polite and friendly.