Mercedes-Benz of Chicago

BUYER BEWARE - MISLEADING SALES PRACTICES I purchased a used vehicle from Mercedes-Benz of Chicago after being told it had only been involved in a minor accident, based on the Carfax report provided. Because this came from an official Mercedes-Benz dealership, I trusted the representation and moved forward with the purchase. Unfortunately, I later discovered that the car had actually been involved in a major accident, with damage far exceeding what could be described as “minor.” This level of damage would have been obvious to a qualified dealer—yet it was not disclosed. When I raised the issue, General Manager Dan Flood and the dealership refused to take any responsibility, claiming that the Carfax didn’t indicate major damage and therefore they are not accountable. It’s incredibly disappointing to see a Mercedes-Benz dealership hide behind a third-party report instead of standing behind the integrity of the vehicles they sell. Reputable dealers should conduct proper due diligence—especially when the vehicle shows signs of structural damage—and not rely solely on Carfax. If you're considering purchasing a used vehicle from Mercedes-Benz of Chicago, I strongly urge you to get an independent inspection and not rely solely on the dealership’s assurances. I’m sharing this experience so others can make better-informed decisions and hopefully avoid a similar situation.

Mercedes is a professional , competent on time service with a exceptional knowledgeable team and customer service

Laura was very helpful and made my buying experience very easy. I will recommend her and the dealership to my family and friends.

A lot of inventory, the sales people very knowledgeable about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Benz of Chicago. Thank you all for your help with our purchase and we are very Happy!

Jimmy Jordan was a pleasure to work with no hidden fees everything was up front

Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership.

I brought my car in for the same issue that keeps happening (3 x on a fairly new car / less than 10K miles) and asked for a call back or to speak to someone in management and have not been contacted.

Excellent car Obi one kenobi is great Leon is amazing love the car a lot

Excellent follow up and customer service. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago.

Salvador, my service advisor, was responsive, informed, explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service!