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Mercedes-Benz of Chicago

(1,369 reviews)
Visit Mercedes-Benz of Chicago
Sales hours: 9:00am to 8:00pm
Service hours: 6:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 6:30am–7:00pm
Tuesday 9:00am–8:00pm 6:30am–7:00pm
Wednesday 9:00am–8:00pm 6:30am–7:00pm
Thursday 9:00am–8:00pm 6:30am–7:00pm
Friday 9:00am–6:00pm 6:30am–7:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (312) 462-1228 (312) 462-1228
Used (312) 635-7493 (312) 635-7493
Service (312) 635-7780 (312) 635-7780

Inventory

See all 284 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2010.
Mercedes-Benz of Chicago offers the ultimate shopping experience. With over 300 vehicles in stock and a comfortable and modern indoor showroom finding your next vehicle at Mercedes-Benz of Chicago is both convenient and fun!
A Fletcher Jones Company

Service center

Phone number (312) 635-7780

Service hours

Monday
6:30am–7:00pm
Tuesday
6:30am–7:00pm
Wednesday
6:30am–7:00pm
Thursday
6:30am–7:00pm
Friday
6:30am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(1,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Chicago from DealerRater.

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BUYER BEWARE - MISLEADING SALES PRACTICES I purchased a

BUYER BEWARE - MISLEADING SALES PRACTICES I purchased a used vehicle from Mercedes-Benz of Chicago after being told it had only been involved in a minor accident, based on the Carfax report provided. Because this came from an official Mercedes-Benz dealership, I trusted the representation and moved forward with the purchase. Unfortunately, I later discovered that the car had actually been involved in a major accident, with damage far exceeding what could be described as “minor.” This level of damage would have been obvious to a qualified dealer—yet it was not disclosed. When I raised the issue, General Manager Dan Flood and the dealership refused to take any responsibility, claiming that the Carfax didn’t indicate major damage and therefore they are not accountable. It’s incredibly disappointing to see a Mercedes-Benz dealership hide behind a third-party report instead of standing behind the integrity of the vehicles they sell. Reputable dealers should conduct proper due diligence—especially when the vehicle shows signs of structural damage—and not rely solely on Carfax. If you're considering purchasing a used vehicle from Mercedes-Benz of Chicago, I strongly urge you to get an independent inspection and not rely solely on the dealership’s assurances. I’m sharing this experience so others can make better-informed decisions and hopefully avoid a similar situation.

BUYER BEWARE - MISLEADING SALES PRACTICES I purchased a

BUYER BEWARE - MISLEADING SALES PRACTICES I purchased a used vehicle from Mercedes-Benz of Chicago after being told it had only been involved in a minor accident, based on the Carfax report provided. Because this came from an official Mercedes-Benz dealership, I trusted the representation and moved forward with the purchase. Unfortunately, I later discovered that the car had actually been involved in a major accident, with damage far exceeding what could be described as “minor.” This level of damage would have been obvious to a qualified dealer—yet it was not disclosed. When I raised the issue, General Manager Dan Flood and the dealership refused to take any responsibility, claiming that the Carfax didn’t indicate major damage and therefore they are not accountable. It’s incredibly disappointing to see a Mercedes-Benz dealership hide behind a third-party report instead of standing behind the integrity of the vehicles they sell. Reputable dealers should conduct proper due diligence—especially when the vehicle shows signs of structural damage—and not rely solely on Carfax. If you're considering purchasing a used vehicle from Mercedes-Benz of Chicago, I strongly urge you to get an independent inspection and not rely solely on the dealership’s assurances. I’m sharing this experience so others can make better-informed decisions and hopefully avoid a similar situation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Mercedes is a professional , competent on time service

Mercedes is a professional , competent on time service with a exceptional knowledgeable team and customer service

Mercedes is a professional , competent on time service

Mercedes is a professional , competent on time service with a exceptional knowledgeable team and customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Laura was very helpful and made my buying experience very

Laura was very helpful and made my buying experience very easy. I will recommend her and the dealership to my family and friends.

Laura was very helpful and made my buying experience very

Laura was very helpful and made my buying experience very easy. I will recommend her and the dealership to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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A lot of inventory, the sales people very knowledgeable

A lot of inventory, the sales people very knowledgeable about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Benz of Chicago. Thank you all for your help with our purchase and we are very Happy!

A lot of inventory, the sales people very knowledgeable

A lot of inventory, the sales people very knowledgeable about the About the cars we had a great experience with Laura. She was very helpful knowledgeable and amazing overall I really recommend Mercedes-Benz of Chicago. Thank you all for your help with our purchase and we are very Happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Jimmy Jordan was a pleasure to work with no hidden fees

Jimmy Jordan was a pleasure to work with no hidden fees everything was up front

Jimmy Jordan was a pleasure to work with no hidden fees

Jimmy Jordan was a pleasure to work with no hidden fees everything was up front

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Leon Smith and Matthew on the Sales Team did an excellent

Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership.

Leon Smith and Matthew on the Sales Team did an excellent

Leon Smith and Matthew on the Sales Team did an excellent job working with me. They gave me all my options which helped me narrow down my search to the car that completely suit my needs. They explained in details all the features, packages, trims available to me. Leon Smith was very polite, courteous and fun to work with. Matt was very knowledgeable , sharp and professional. I will definitely return as a happy customer/client even though I live almost 300 miles away from the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I brought my car in for the same issue that keeps

I brought my car in for the same issue that keeps happening (3 x on a fairly new car / less than 10K miles) and asked for a call back or to speak to someone in management and have not been contacted.

I brought my car in for the same issue that keeps

I brought my car in for the same issue that keeps happening (3 x on a fairly new car / less than 10K miles) and asked for a call back or to speak to someone in management and have not been contacted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Excellent car Obi one kenobi is great Leon is amazing

Excellent car Obi one kenobi is great Leon is amazing love the car a lot

Excellent car Obi one kenobi is great Leon is amazing

Excellent car Obi one kenobi is great Leon is amazing love the car a lot

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excellent follow up and customer service.

Excellent follow up and customer service. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago.

Excellent follow up and customer service.

Excellent follow up and customer service. All of the details were transparent, staff is friendly and helpful. Always a pleasure bringing my car for service at Mercedes-Benz of Chicago.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Salvador, my service advisor, was responsive, informed,

Salvador, my service advisor, was responsive, informed, explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service!

Salvador, my service advisor, was responsive, informed,

Salvador, my service advisor, was responsive, informed, explained the problem and the matter was corrected timely at the cost and within time frame he projected. Excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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