Puente Hills Volkswagen

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
13 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 12, 2019

    Called in about the 2017 Golf Sportswaggon today. Spoke to 3 diffrent people, all were managers or assistant managers. Got 3 diffrent stories. Final sory... was car has a recall and we can not sell it until we fix it. Such a waste of time.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 13, 2018

    I am very grateful to Mr. Lai for his service, very professional, very meticulous and enthusiastic, and a very good car buying experience. We will bring... friends to buy a car, the quality and service of German cars are trustworthy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 30, 2016

    I purchased a new Jetta from Puente VW. the sales staff was very helpful and friendly. Negotiations were straight forward and the made sure I was familiar... with all the car's features before driving off the lot.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2018

    I just got my Golf R from Puente Hills Volkswagen and Chris Kelly made it happen. I had been in contact with several dealers trying to make sure I got... one of the Rs and he was by far the most knowledgeable and helpful salesman I dealt with. I bought the car from Chris even though PHV is quite a bit farther for me to drive - it was worth it!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 9, 2017

    Very nice sales people especially Peter he is very warm, detail and patient, answered all our questions, and the whole sales team is very professional,... that was a very pleasant buying experience, thank Peter and all of them, thank you!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2015

    David Sepulveda from Puente Hills Volkswagen was amazing. He made my 1st experience buying an VW awesome. Very professional, worked really hard to get... the car and stay with in the budget I needed. I would highly recommend Puente Hills Volkswagen and defiantly as for Mr. David Sepulveda. GREAT customer service!! Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 19, 2015

    Really helpful sales associates they introduced us to all the other areas of the dealer ship like the parts department and the service which made me feel... better because now i know who and where to go to when i need a part or to get service on my car i know exactly where to go one of the best car buying experiences i had Thank you for making me feel like a friend and not a customer

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 28, 2015

    After going on a marathon of dealership visits, Puente Hills Volkswagon was a breath of fresh air. A calm and friendly environment. When I called to check... the availability of the car, there wasn't any pressure to give my phone number or set an appointment time. Marc helped us out, let us take an extended test drive. We liked the car, and the sales process was quick and smooth. Fantastic experience

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 23, 2014

    Horrible customer service, I asked for a car that was listed on their website it took them so long to reply and I was talking to the internet sales manager... it took him a day for him to answer my emails, really bad experience I would not recommend this dealer, it took them way to look to get an approval, that the car that i wanted was already sold, and whats worst was I received an email saying you got approved and 2 hours later another email saying the car has been sold already, THIS CAR DEALER IS HORRIBLE !!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 7, 2013

    I started my car search knowing exactly what I wanted, it was just a matter of if a dealer had it or not. I finally found the car I had been looking for... on Puente Hills' website. I drove about an hour and half to negotiate and purchase the used car. My previous car was the exact same model, just a year earlier, so I knew how the car drives, what the features are etc. And thank god I did, because the salesman did not know a thing about the car. He could not have been more disinterested in selling me this car. He seemed unknowledgable, unengaged, and unfamiliar with the Puente Hills process. He did not even know the sticker price on the window (which was different than that online). His ignorance only made it easier for me to negotiate - for example, he said that prices online are generally $1,000 less than on the lot because they want online prices to draw people in. Funny thing was the online price was only $300 less than the price of the car on the lot, so I easily took off another $800. He seemed confused throughout most of the process, and couldn't carry a conversation. All the questions I had (such as, 'how much longer until the original dealer's warranty expires?') were met with responses such as 'ummmm, I think maybe 7 months?'. You 'think maybe?'. The process was uncomfortable, and thankfully for him, I had done ample research and knew that I wanted that particular car and knew exactly what to look for. I had come to the conclusion that the car was a great deal, and just what I was looking for, so he got his commission. At the end of the ordeal they give you a survey to fill out, which I hesitated to fill out truthfully because he hovered over me while I was sitting in the car I had just dropped $2,000 on as a down payment and was ready to pull away in after 4 hours of horrible service - I just wanted to get out of there!

    2.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
View More Reviews