Quality Mazda

I had a great experience purchasing a new miata! They were very helpful, patient, and genuinely tried to find us exactly what we wanted! We got a fair price and I couldn't be happier with our vehicle!

Andrew Heavner was great to work with. He wasn't the typical "too pushy" salesman; he wasn't the "ignore them" salesman; he was just right! He promptly answer all of my questions; and I had many. When he didn't know an answer he found it. I would highly recommend him and this dealership!

Andrew Heavner was so pleasent and understood we needed the best deal and safest car for our needs. He helped us through the whole process making the purchase easy. He made it possible to get the exact car we wanted. Thanks Andrew!

I have had extraordinary experience with the service department at Quality for my and my family's Chrysler/Jeep vehicles, even after the Mazda affiliation. So when I decided to look for a new car, I wanted to check out Mazdas at my favorite dealership. As luck would have it, I met Ben Vigil - a very professional, informative and nice salesperson. I purchased a CX-5 to replace my PT Cruiser, and I am quite happy with it. I must add that the service folks have been encouraging this move for a year or two.

I went here few times for service and had a great experience until today. Today I made the appointment online and got confirmed to go at 4.30pm. I went by 4.15pm and they said it's too late and I should have called ahead before going. If we had to call ahead what's the point of making appointments online? I got the confirmation email with the technicians name as well. If we should call ahead, they should mention that when we make the appointments online. Or there shouldn't be an option to make appointments after 4pm. I really hope they will fix this to avoid wasting customer time.

It was great doing business with Quality Mazda. They helped me so much to get the car I wanted. Very friendly staff. I would highly recommend this dealership.

In the pastthirty-five years, I have purchased several new cars and trucks and several used trucks. Ben Vigil from Quality Mazda in Albuquerque provided an amazing experience for me. Immediately following my online pre-qualification for thsi dealership, I received a call from Ben Vigil who was very interested in what type of car I wanted and was happy to schedule a time to show the various vehicles that he thought would meet my needs. I had to schedule the showing late in the afternoon after I got off work - no problem for Ben; he was happy to accomodate my request! Ben had me sit in various models and trim packages of the vehicle I decided on and we had test drives on two different vehicle sizes and packages; I was satisfied after my lengthy talk with Ben that all my question sere answered and that I was satisfied with my selection. I selected a model from many avaiable models and Ben prepared the documents, had the vehicle that I selected prepared for me to drive home, and worked with me to install / explain all the various phone/navigation chip/other features of my new car until Ben was satisfied that I understood the car and how it functioned and that I could safely drive it home. Ben also made arrangements for overnight, secure parking for the car that I had driven to the dealership. Many thanks Ben, my friend; I found out that like me, Ben volunteered in the NM Air Nat'l Guard, and attended a church fellowhip with some of my family members who all spoke highly of Ben!

Bought two new truck from Steven. Will be back for a new car/truck for the wife in a couple years.. Thanx agin Steven Buford

I had recently had a very bad experience with a different local dealership, so I was very cautious as I headed in to Quality Mazda, but the people there (at Quality) completely changed my perception of car salesmen and dealership personnel. Jim the sales manager, greeted me like a friend. Scott, my sales person, was just incredible. I knew I wanted to purchase a new Mazda 3, and I alredy had my budget all worked out, but when I got into the experience, I found myself anxious because buying a car is such a big deal for me, and such a big commitment. Scott and Jim amazed me with their patience. I had to try different cars. I wanted to test drive, but not on busy streets. I was confused about colors and packages, but they explained everything in an easy to understand, no pressure, no hurry way. At the last minute I decided one of the safety packages was for me. Kathy, the Finance manager, was friendly and upbeat, and explained every part of my paperwork. At one point she made a special copy of an important page because I have trouble reading print. She was just great. Then, when the transaction was all done, Scott spent quite a while showing me the technology of my new vehicle and making sure I had his card to call with any questions. He even set up my phone to work with the car. Then he took me over to the Service Dept. and introduced me to the manager there who seemed very genuine in explaining the services they offer (no appointment for oil changes!) Really, I have never seen anything like the good people at this dealership. A customer could not be treated any better than I was... and I am very happy with my new Mazda.

Though I don't like the back-and-forth of negotiating a price, I must say that the sales folks were eager to make a deal and prompt with responses. The actual sale went smoothly without any surprises and all the folks I met were really nice. I also appreciated the sales guy walking me through all the features of the new car.