Reviews
I was interested in a used vehicle this dealership had in inventory. The salespeople were helpful and sent me videos and details, which I appreciated. After I made an offer, the only response was a price worksheet sent through Messenger. At the salesperson’s suggestion, I then sent two courteous, detailed emails to the general manager, but never received a reply. That was disappointing, especially since the other dealerships I contacted during my search were eager to follow up. I appreciated the sales team’s help, but the lack of a response from management left me with a poor impression.
I was interested in a used vehicle this dealership had in inventory. The salespeople were helpful and sent me videos and details, which I appreciated. After I made an offer, the only response was a price worksheet sent through Messenger. At the salesperson’s suggestion, I then sent two courteous, detailed emails to the general manager, but never received a reply. That was disappointing, especially since the other dealerships I contacted during my search were eager to follow up. I appreciated the sales team’s help, but the lack of a response from management left me with a poor impression.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for reaching out to us, Don. Your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We would greatly appreciate the chance to discuss this further; however, we are unable to locate the emails mentioned in our system. If you could please reach out to us directly with further details of when the emails were sent or your concerns in general, we would be grateful. We hope to hear from you shortly. Sincerely, Ronny Castro General Sales Manager [email protected]
I had great help finding the perfect car for me. Thank you to all the staff that helped fill in every bubble.
I had great help finding the perfect car for me. Thank you to all the staff that helped fill in every bubble.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Went to look at a Subaru BRZ purple ...took give It for a quick test drive and bought it that same night. I think I got a pretty good deal too and the people were really nice. It's a no-nonsense place that gets you in and out instead of that horrible all-day car buying experience. Highly recommend!
Went to look at a Subaru BRZ purple ...took give It for a quick test drive and bought it that same night. I think I got a pretty good deal too and the people were really nice. It's a no-nonsense place that gets you in and out instead of that horrible all-day car buying experience. Highly recommend!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I would like to send my praise of service coordinator Sofia Rodriguez. Although she was manning the service desks singlehanded she gave quick and competent advice and information. She is a "keeper".
I would like to send my praise of service coordinator Sofia Rodriguez. Although she was manning the service desks singlehanded she gave quick and competent advice and information. She is a "keeper".
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
They had an amazing challenge with me because of my own financial situation, but they made the impossible happen and found a way to get me into a new car
They had an amazing challenge with me because of my own financial situation, but they made the impossible happen and found a way to get me into a new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I live in Santa Fe, but will only have my Mazda3 serviced at Quality Mazda; where I had an extraordinarily positive experience with its purchase...thanks to Ben Vigil. Am writing now to compliment Ben again...and David DesLoge for being outstanding staff professionals. I've known Ben for nearly 10 years - with every single request he always goes above and beyond to be of support. And he did so again recently - helped me make a new connection with David in the service department; something he didn't have to do. Once that connection was made, David took it from there; doing everything possible to fulfill my requests and make my experience a positive one. Quality Mazda will continue to be my preferred source for auto support.
I live in Santa Fe, but will only have my Mazda3 serviced at Quality Mazda; where I had an extraordinarily positive experience with its purchase...thanks to Ben Vigil. Am writing now to compliment Ben again...and David DesLoge for being outstanding staff professionals. I've known Ben for nearly 10 years - with every single request he always goes above and beyond to be of support. And he did so again recently - helped me make a new connection with David in the service department; something he didn't have to do. Once that connection was made, David took it from there; doing everything possible to fulfill my requests and make my experience a positive one. Quality Mazda will continue to be my preferred source for auto support.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Quality Mazda—especially Ben Vigil—has great customer service. I’ve bought two vehicles here, and Ben helped me both times. He was always patient, answered all my questions, and when I had an issue with one of my Mazda's, he went out of his way to make sure I was taken care of. I’d definitely buy my next Mazda from Ben at Quality Mazda.
Quality Mazda—especially Ben Vigil—has great customer service. I’ve bought two vehicles here, and Ben helped me both times. He was always patient, answered all my questions, and when I had an issue with one of my Mazda's, he went out of his way to make sure I was taken care of. I’d definitely buy my next Mazda from Ben at Quality Mazda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The best dealership! Loved my car and the service so much we went and got another for my husband to drive! So happy I can rely on them for anything!
The best dealership! Loved my car and the service so much we went and got another for my husband to drive! So happy I can rely on them for anything!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at this store is amazing. Great experience everytime we go. Ben Vigil is the best sales person, amd just all around a great guy. He always makes me and my wife feel like family. Will always recommend him and this store.
Everyone at this store is amazing. Great experience everytime we go. Ben Vigil is the best sales person, amd just all around a great guy. He always makes me and my wife feel like family. Will always recommend him and this store.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Ben Vigil is a great salesman, very friendly and helpful. He introduced me to all the team members and they were all very friendly and helpful as well. I am so happy with my new Mazda and I will definitely recommend him and his team to my friends.
Ben Vigil is a great salesman, very friendly and helpful. He introduced me to all the team members and they were all very friendly and helpful as well. I am so happy with my new Mazda and I will definitely recommend him and his team to my friends.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car