Quality Mazda

2.2 out of 5 2.2

Reviews

2.2 out of 5 2.2
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 30, 2019

    Extremely dishonest and unethical dealer. Quoted a price on the internet that I confirmed 3 times. When the salesman, Brent brought back the paperwork... the price was $6,000 more than we agreed. He blamed the sales manager for misleading him

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    March 6, 2019

    Eric Garcia at Quality Mazda had an exceptional service with helping me buy my Mazda6. He knew everything he was talking about and made car buying easy... because he did not rush, he took his time and was very friendly and patient. I appreciate the service he gave and I recommend Eric if anyone is interested in buying a car.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 10, 2018

    I had a horrible experience with this company. I was muscled into a deal by several used car associates. They fudged the numbered so that I would be "approved"... for my loan with the bank of my choosing. They call me almost a month later to let me know that I was denied the loan and I had to sign a different contact with a higher interest rate. I was also have to pay an extra $4,000 for double coverage that their finance people said would only cost me $5 a month. My family was also forced to put me on an insurance policy, which does not comply with NM state law, costing them an extra $200 a month. These guys will lie to get you into a car that day and you will think you're getting a good deal when you haven't actually been approved. DO NOT BUY A VEHICLE FROM THIS COMPANY. They are not female friendly and they trick first time car buyers.

    2.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    August 7, 2018

    The car dies, cranks but will not start and is taken to Quality Mazda to find problem. Quality Mazda states it is not a fuel issues (fuel pump replaced... twice in two years), but it is electrical, they say the car needs new coils/wires/plugs. After having the car 3-days, they charge $70 to diagnose the problem and want an addition $620 to make repair as suggested, (invoice states that they preformed a 40 point check and found issues.) That’s way too excessive. I have the car brought home, purchase the parts for a total of $150 and spend all of 30 minutes making the replacements (15 minutes of which was searching for the plug puller.) Car is still dead, cranks but not starting, seems like a fuel issue, but fuel pump is working and there is no gasoline smell. There are also no codes reading. This is a 2003 Miata with 172,000 mile it is only worth around $1,000. It's not worth putting more money into her.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    April 15, 2018

    There is a major problem with their service department and that is that while you can make an appointment, they won't keep it. It is always first come/first... serve. No matter what you do they will tell you that you have to leave your car. I tried several times in several ways to find out how I could make an appointment that would allow me to wait while the car was serviced, and no matter how I phrased it I got the same answer. You have to leave your car all day. In fact, just to make it worse, they said I really should arrive at 7:00 a.m. if I wanted to make sure that my car was serviced that day. I live a far distance from Quality Mazda so I cannot do this unless I am willing to spend all day doing - well, I don't know what. And I have a problem that needs to be fixed. I made an appointment and did not find out until I drove all the way in to Albuquerque that they would not honor it. I made the appointment online. "Oh," I was told, "the online system will make an appointment whether or not there is someone available to work on your car." What? I have never heard of this. So be forewarned. Unless you can leave your car all day, their service department won't be any use to you. I will not be going there ever again, and it will make me think twice about buying a Mazda again. I may even trade this car in even though it is not a year old so I can buy something where the dealer has good service. My sister has a Toyota, and they have always serviced her car immediately even if she just drives in without an appointment.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 11, 2017

    Mime Frye was awesome and very patient with my negotiating.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 2, 2017

    This was a good experience. I was treated well and fairly and I will revommend this dealership

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 1, 2015

    Quality Mazda is a great Dealership. Ben Vigil, one of the sales specialists, welcomed me and answered all of my questions. He walked me through the entire... purchase making sure I felt confident I made the right choice. Daniel, in the finance department, expedited our paperwork. I made for a great buying experience. Not only is the sales department great, but the service department is fantastic as well.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 1, 2015

    Joe Manriquez and Ben Vigil went above and beyond to get my what I needed for my new car! I was in the market for a Mazda CX-5 and was on a set budget,... After an initial visit to see what was on the lot, Joe called to follow up with us on pricing and different options we could work out. When I showed up to the dealership, Joe wasn't there, but Ben was able to call him and work with me to save me another trip. Ben did everything he could to get me into the car that I wanted. On the day I purchased the car Ben sat with me and gave me detailed instructions on how everything worked, went through the manual with me and even helped me set up my phone to the bluetooth system. He took the time to introduce me to the service workers so I knew who I would talk to about service and called to follow up a few days later. These guys are wonderful and I'd recommend them to anyone looking for a new car. As a matter of fact I already did, I sent my grandfather there and he purchased a car at Quality a few days later!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 23, 2015

    Andrew Heavner is BY FAR the BEST sales person I have ever dealt with. I wasn't looking to necessarily buy today. I was in for an oil change (lol), but... Andrew took the time to show me the cx-3, knew his product and we bought a 2016 Mazda cx-3. LOVE this vehicle! We highly recommend Andrew and Quality Mazda. I previously purchased a Mazda 6 in 2010, I loved the car and service guys. Now I have found a great and honest sales person that I would highly recommend to any of my family and friends! Thanks, Andrew!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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