Quality Mazda

Took in my 2019 Mazda CX5 for warranty service repair. My service consultant was Damian Mascarenas. He was very professional, friendly and responsive. As a customer, all of his attributes are very important to me. Also, many thanks to the service tech who worked on my vehicle. No problems and they did a great job.

I just purchased my first EV (used) from Quality. I worked with Michelle for nearly two weeks and multiple appointments, and looked at and test drove quite a few. Michelle was prompt, respectful and always listened carefully to my needs/wants/ concerns - especially since I had never owned an EV before and had the usual concerns about battery life, range anxiety etc... She (and the staff members) I met there always had the vehicles I was interested in ready to go when I arrived and was (were) always accommodating. And the times when she had to make an adjustment to our appointments she used excellent communication skills by phone call or text. When I got close to my final choice, Michelle and Audra honored my request for a State of Health report on the traction battery, which is something I think all dealerships should be required to do. Audra, one of the sales managers, did a great job helping me feel comfortable with the the final negotiated price and ordered a new tire which will be installed this week when it arrives. Thanks to Aubra (not to be confused with Audra) in Finance who made the tedious process signing of documents very streamlined. Again thanks Michelle for your excellent service! Daniel -

I was interested in a used vehicle this dealership had in inventory. The salespeople were helpful and sent me videos and details, which I appreciated. After I made an offer, the only response was a price worksheet sent through Messenger. At the salesperson’s suggestion, I then sent two courteous, detailed emails to the general manager, but never received a reply. That was disappointing, especially since the other dealerships I contacted during my search were eager to follow up. I appreciated the sales team’s help, but the lack of a response from management left me with a poor impression.

I had great help finding the perfect car for me. Thank you to all the staff that helped fill in every bubble.

Went to look at a Subaru BRZ purple ...took give It for a quick test drive and bought it that same night. I think I got a pretty good deal too and the people were really nice. It's a no-nonsense place that gets you in and out instead of that horrible all-day car buying experience. Highly recommend!

I would like to send my praise of service coordinator Sofia Rodriguez. Although she was manning the service desks singlehanded she gave quick and competent advice and information. She is a "keeper".

They had an amazing challenge with me because of my own financial situation, but they made the impossible happen and found a way to get me into a new car

I live in Santa Fe, but will only have my Mazda3 serviced at Quality Mazda; where I had an extraordinarily positive experience with its purchase...thanks to Ben Vigil. Am writing now to compliment Ben again...and David DesLoge for being outstanding staff professionals. I've known Ben for nearly 10 years - with every single request he always goes above and beyond to be of support. And he did so again recently - helped me make a new connection with David in the service department; something he didn't have to do. Once that connection was made, David took it from there; doing everything possible to fulfill my requests and make my experience a positive one. Quality Mazda will continue to be my preferred source for auto support.

Quality Mazda—especially Ben Vigil—has great customer service. I’ve bought two vehicles here, and Ben helped me both times. He was always patient, answered all my questions, and when I had an issue with one of my Mazda's, he went out of his way to make sure I was taken care of. I’d definitely buy my next Mazda from Ben at Quality Mazda.

The best dealership! Loved my car and the service so much we went and got another for my husband to drive! So happy I can rely on them for anything!