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Johnson Hyundai of Apex

(1,904 reviews)
Visit Johnson Hyundai of Apex
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 267-9542 (888) 267-9542
Used (877) 204-7607 (877) 204-7607
Service (888) 415-0617 (888) 415-0617

Reviews

(1,904 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Hyundai of Apex from DealerRater.

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Get vehicle services here.

Get vehicle services here. Always efficient and very friendly environment. Staff are exceptional and go the extra mile. Last visit wanted a quote on some minor bodywork. They don’t do body work but the general manager made an exception and did a quick repair (pushin and replace connectors to week well shielding). Never thought I would be praising an auto dealer but they have my business for life

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your great feedback! We are happy to hear you enjoyed your experience at Johnson Hyundai. Our team looks forward to serving you again!

Gustavo Cavalheiro was incredible.

Gustavo Cavalheiro was incredible. Unlike with most other salespeople, I did not feel rushed or pressured while working with Gustavo. He was attentive and helpful without being overbearing. He was also very knowledgeable and was able to answer every question I had about the car. He also made the actual purchasing of the vehicle a very smooth process and gave an honest answer to my questions. If I could give him a 20/10 I most certainly would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about our team member, Gustavo! It was our pleasure to serve you at Johnson Hyundai.

Great dealership Tommy Nguyen our car sales rep is great

Great dealership Tommy Nguyen our car sales rep is great to deal with! This is our second time to purchase car with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about our team member, Tommy! It is always our pleasure to serve you at Johnson Hyundai!

I bought a used 2020 Mazda from Johnson Hyundai and was

I bought a used 2020 Mazda from Johnson Hyundai and was treated well. The salesman, Mike Nguyen, and the sales manager worked with me on the price and also taking care of various small repairs on the car. I believe they were truly doing their best to make me satisfied and ensure the vehicle was in good condition. Mike did a great job communicating during the whole process. I would look here again for my next car - either new or used based on how I was treated as a customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great experience with us. It was our pleasure to serve you at Johnson Hyundai!

It was a great experience purchasing a new car from

It was a great experience purchasing a new car from Johnson Hyundai, everyone was very nice!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear you had a great car buying experience with us! It was our pleasure to serve you at Johnson Hyundai.

We finalized vehicle and everything was almost done and

We finalized vehicle and everything was almost done and when we went there for few signatures they came back and said we need to redo the loan approval process. We waited there 2 hours and they came back and said that loan is not approved for the rate what they quoted earlier buy they can give for higher rate which was not feasible for us. We sold out old car outside as it was everything finalized but they started all this process again and saying they cannot give . I requested them that I will pay full amount with check but for that also they are not ready to accept. They literally made us stand without car now . We are not happy with them at all !!! Very bad experience!! Salesman is not having clear information as well as the finance manager no one having clarity.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback. We are very sorry to hear your recent experience did not meet your expectations and we would like the opportunity to address this directly. At your earliest convenience, please reach out to our General Manager, Ryan Meagher, at rmeagher@johnsonhyundaiofcary.com or 919-447-3940 so we may further address these concerns.

Started the process online and got approved for the car I

Started the process online and got approved for the car I wanted upon arrival the car was ready to go .....a few pages to sign ....1,,2,3 no harassing calls ,texts or messages no pushy sales tactics just informative options to choose from fitting to my personal needs . DONE !!!!! HIGHLY RECOMMEND THIS DEALERSHIP

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your great feedback. It was our pleasure to assist you at Johnson Hyundai!

It was quick and easy I already knew what vehicle I

It was quick and easy I already knew what vehicle I wanted and they had it ready literally at the front door before I arrived. Staff was friendly and easy to talk to.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review! It was our pleasure to assist you at Johnson Hyundai!

My salesman, Mike, listened to my concerns and understood

My salesman, Mike, listened to my concerns and understood my needs. He was personable, professional and kind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review! We appreciate your kind words about our team member, Mike.

Our salesman was knowledgeable and professional.

Our salesman was knowledgeable and professional. He answered all of our questions without using high pressure responses

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 star review!