Toyota of Poway

My car has always had a service in Toyota Poway and they are doing a good job. No comment to add just excellent refer to friend

Mike Lewis, Service Writer, provided excellent customer service. He asked all the right questions, listened intently and communicated in a straight forward manner with a Shuttle sense of humor. Great person who will take care of your needs.

I always shop and get my car serviced at Toyota of Poway. They are very efficient. The quality of service and products here is great.

Jd Loving gave my car a good service; and also recommended further improvement. Wait time was 45 minutes only. He texted me right after service was done.

Facilities is super clean, service is incredible, customer service excellent, pleasant atmosphere, nice, easy access, convenient, clean, fast service, quality service, past service, sanitized area

Very thorough and efficient. I didn’t have an appointment but was seen immediately and car done as promised. No high pressure to expand the work but sound advice.

Right there to meet me and practiced the 6 foot rule. Service was quick and done right. Best Toyota dealer around. Only dealer I use.

The service was excellent. I got to the place and a service person was ready right away to help me. I was told what was needed to be done and the the length of time to fix it. I thought it was short so i opted to wait. Excellent and efficient!

Toyota Poway was the best dealership in San Diego when it came to getting the best deal! I shopped around the county and no one could beat the offer they presented. If you're in the market for a new car Dan can definitely hook it up! The majority of our conversation originated through email(preferred communication) and eventually turned into one phone call. This one phone call was all I needed to get me through the door and sign the deal of a lifetime. I'm telling you, Dan is the man! If you're ready to make a new vehicle purchase, he'll take care of you. If I buy another Toyota, it will be there for sure.

They don't care. You sell Toyotas, you make money. If they were in a competitive market, they'd be out of business quick. When their "specialist" and "senior" something or other is brought out to answer specific questions on a Toyota at a Toyota dealership, you'd think they would know the BASICS. The guy was using his smart phone. I had to dismiss him by saying I could do that. Frankly, I had an idea of the answer already and wanted to confirm it... The only thing they confirmed is that I know more than them! During the test drive the special salesman that was assigned to me didn't answer three questions until I asked them a second time. It got to the point that I would ask once, look at my companion and roll my eyes. So many unanswered questions during the test drive. On top of that, the sales rep didn't know the neighborhood, so finding a hill, a rough road and a long stretch of straightaway was impossible. A complete and total waste of valuable time. I think they're happy with themselves. They're in a rich community and don't have to work to make good money. Its not the first time I've gone there. the first time was decades ago and, guess what... Though that salesman knew where the hill was, he didn't know the car's functions and the car sounded like it was in the wrong gear half the time ("eco" buttons were new then...). I bought somewhere else; like I have done many times after giving them a chance to earn my business. What a failure. If I were the owner, I'd axe everyone for being incompetent and indifferent. At least know what's in the freaking brochure. How long does that take to learn??? Well, I played nice, kept the door open but snotty bs from the idiots (you know they have something like 10 "managers") - All bets are off. with 3 new car purchases coming in the next 18-24 months, I'll never buy from them. I'll tell my friends too. We talk about stuff like that.