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Four months I've been trying to find out what was wrong with my van. Took it to LHM dealership in Riverdale and worked with Frank. They figured it out... and got my van repaired, safety, and emissions done in 1 day. If it hadn't been for they're caring about my vehicle working properly, I wouldn't even have my van anymore. So don't mess around. When you need something done and done right, these are the guys to go to. Thank you all so very much!
I came in for an oil change, they fixed a bulb and always do a good job, and as quickly as possible. I like the parts department always haing my things... in stock.
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see... us in the future! - Troy Bullard, General Manager
Had a great car buying experience. We will be back.
Jj I'm so glad you had a great car-buying experience with us! we look forward to working with you again! - Troy Bullard, General Manager
2015 Dart needed a new radio and ignition coil wires replaced. It was under warranty, but I was not told I had a deductible. Took a week to get approval... from Chrysler for repairs and 5 days for parts to get there. Would like to see a faster service on the approval and parts ordered. The service was excellent and courteous. I thank every one for their efforts on getting things done.
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Troy Bullard, Gen...eral Manager
I got a check engine light for a bad oil pump. They changed out the oil pump without giving me the run around like other dealers have done to me in the... past. They got me in within a couple of days and made the repair in one day. Great service!
It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Troy Bullard, General Manager
Prompt service for a recall. The repair took 1.5 hours, they had to remove the dash to get to it. The bag was a passenger air bag
Thank you for your positive recommendation! Please let us know if there's anything else that we can do for you in the future. - Troy Bullard, General ...Manager
I paid $125 for a diagnostic that gave me no information and all other than they would have to tear into my transmission to resolve the problem. It also... took 5 hours when I was told it would be 1-2. After opting to put my diagnostic charges toward a software update that should have taken less than an hour, I was told they didn't have time left in the day. (I was told this at 5 and their techs leave at 6) I agreed to pick my vehicle up early, as I had to work in tbe morning. At about 10 am I still hadn't heard anything from them and got a ride to the dealership to see what was up. When I arrived they still weren't finished and said just 5-10 more minutes. After 20 my vehicle was finally ready. Come to find out, the reason that it took so long was because they opted to do a safety recall that I wasn't aware of and did not approve. When they rang me out they also charged me $10 for "shop supplies" which the service writer was quick to say they couldn't take off the bill. Since I was running late I paid and left. After I got to work I noticed that they had failed to put back my Dash correctly after they had torn it apart and left a clip sitting in the center console. They also broke a side vent in the process of removing it. This location has very poor communication and I don't appreciate how they treated my vehicle. I will not be recommending or returning to this location.
Thank you for your feedback. It's disheartening to hear that you didn't experience the excellent customer service we aim to provide. We would like the... chance to learn more about your vehicle's service in order to help you get the answers you're looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Troy Bullard, General Manager
2.5 hour oil change. No one checked on me. Finally chased people down to get my car back. But the oil did get changed so I guess that's a good sign
It's unfortunate to hear that you had a longer than expected service experience. We try to provide a quick and easy visit for all of our customers but..., unfortunately, that's not always possible. If you would be willing to give me a call I'd appreciate learning more about the lack of communication you received so that we can continue to improve our customer service experience. Thank you for your patience. - Troy Bullard, General Manager
Was unable to fix my truck I also looked at new trucks I found them cheaper other places facilities were nice and staff was friendly
Thank you for that review! It's good to see that your overall experience with us was a positive one. If you have any questions or concerns about your ...visit, don't hesitate to let us know! - Troy Bullard, General Manager
They said they would call when the car was done. They didn't. I ended up going to check. They washed my car, thank you...but they did not dry it....so... spots on windshield.
Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don't hesitate to let us know. We ...hope to work with you again soon! - Troy Bullard, General Manager