BMW of Mobile

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 15, 2019

    Arthur Gladwin made my purchase experience easy and pleasant !!! He is very intuitive and genuine; not pushy, but proficient and knowledgeable! BMW and... this great salesman come highly recommended!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you George for your kind words about Arthur! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

  • 5.0 out of 5
    October 6, 2019

    My service rep Carie King was so helpful getting us a rental car so we could get back home. Help me setup getting a ride with Uber to the airport to pick... up the rental car. Very caring person, she went the extra mile.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words about Carie! We are thrilled that she provided you with a great experience!

  • 5.0 out of 5
    September 26, 2019

    A year and a half ago, I purchased my 3rd new BMW. I’m relatively new to the area so this is my first purchase from BMW of Mobile. The buying experience... was a positive one. Patrick, my sales representative was great. Carie is my service advisor. She takes great care of me. The quality of the service has been top notch.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Sandy for your kind words about Patrick and Carie! We are very happy to hear that we were able to provide you with an enjoyable experience!

  • 5.0 out of 5
    September 26, 2019

    Arthur Gladwin, and that whole bunch, were easy to work with. This was the only place that didn't tell me lies and I appreciated it.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for our staff, we appreciate it!

  • 2.0 out of 5
    August 26, 2019

    Management, Drew Favors, makes promises that they do not deliver on. Then rather than resolve the issue they choose to make falsehoods then ignore you... all together. GM will also not return phone calls or respond to emails. Severely disappointed in this “prestigious” dealership. Do not recommend but if you do be sure to get everything in writing.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry that after multiple attempts to reproduce and duplicate your concerns on your pre-owned Dodge. The local Dodge dealership's technicians a...nd our BMW technicians determined there are no uncharacteristic noises occurring, not inherent to a Dodge with approximately 71,000 miles. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.

  • 5.0 out of 5
    June 8, 2018

    They do care and work hard for you in every way. I think more dealerships should be that way but I’ll always be a BMW GUY because of these guys!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Dorr for the kind words! We thank you for your business and look forward to your next visit!

  • 5.0 out of 5
    May 14, 2018

    Great dealership professional staff. Would definitely recommend this dealership to others. Very knowledgeable when it comes to the vehicles they carry... and the best care for your specific vehicle.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your business with us again!

  • 1.0 out of 5
    May 12, 2018

    Dented my car on the lift, then wanted me to replace $2,000 worth of parts that was not needed by their own admission ,after I asked for a second opinion... from another mechanic at their facility, and finally they returned the car with wet floor mats and tells me “my car is leaking” and want $600 to dry it and more to fix the problem. I took my car and ran away!!

    5.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry that after our attempts to resolve your concerns, we were unable to meet your expectations. If there is ever anything we can do for you in... the future, we hope you'll give us the opportunity to earn your business back."

  • 5.0 out of 5
    May 12, 2018

    Great service and I would use BMW of Mobile again. I would like to thank the sales team and the staff in my journey buying my BMW

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review! We look forward to your business with us again!

  • 5.0 out of 5
    May 1, 2018

    Great dealership just great all around experience made my purchase very easy 5 thumbs up to my SALESMAN if I could I’d give them ten thumbs up will be... recommending this dealership to all my coworkers great job guys u rock ¿¿

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Matthew for the kind words! We thank you for your business and look forward to your next visit!

View More Reviews