Reviews
Typical Pittsburgh dealer
My wife and I drove over to see a BMW X5 with VERY high miles but a potentially good price. (I have 4 other BMWs and a good mechanic so the miles bother me, but this owner put enough miles on in 5 years to drive around the earth 6 times!) The dealership is small but presentable (No need to pay extra for dealer bling, right? That's good). The car, when presented, was filthy dirty and was most likely being driven by somebody at the dealership. (Dealership perk maybe, but not a car that is currently for sale.) The upholstery was damaged, all of the wood trim was cracked, the adaptive headlights didn't work ($1000 each just for parts), the cargo cover was missing and there were a few other issues with the car that made it not worth the asking price. High miles is one thing. Damage is another. The salesperson tried to tell me that they are already losing money on this car and that they can't take less than asking for it. (Right..., like dealerships lose money on all the cars they sell....) Cheapest 2012 X5 in the country, he said. Yes, and there is a reason for that. I made him an honest, cash offer and he said no way. We were gone. The car is still there a month later. Pittsburgh is a terrible used car market because there are no other major cities nearby to compete with it. Clearly, this dealer banks on that.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Experience!!
I have purchased 2 vehicles from Choice Auto Sales . Great service ! Awesome inventory!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Purchase experience I've ever had!
The guys there took great care of me and answered all my questions! Very happy with my experience at Choice Auto Sales! GREAT JOB GUYS!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Variety in inventory painless purchase
Love my new to me car! I was looking for a family friendly vehicle, newer with options, and in a price point that was friendly to my budget. They have so many options in so many price points it made going there to look for a car easy. I worked with Lenny he was professional, listened to what I was looking for, and made the process easy by narrowing down my options and breaking down payment prices for me. I called back after I decided what vehicle I wanted to purchase and by the time I got up there the car was cleaned and ready to go and all the paper work was ready to review and sign. I walked in signed my paperwork and walked out with the keys not having to spend a better part of my day there was a plus too! I would highly recommend purchasing from Choice everyone is knowledgeable and will get you in something that makes you happy. I will definitely be back when it's time to purchase another vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Huge selection painless purchase
Love my new to me car! I was looking for a family friendly vehicle, newer with options, and in a price point that was friendly to my budget. I worked with Lenny he was professional, listened to what I was looking for, and made the process easy by narrowing down my options and breaking down payment prices for me. I called back after I decided what vehicle I wanted to purchase and by the time I got up there the car was cleaned and ready to go and all the paper work was ready to review and sign. I would highly recommend purchasing from Choice everyone is knowledgeable and will get you in something that makes you happy. I will definitely be back when it's time to purchase another vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good Service
I went to look at a used Ford Escape. Salesman very friendly but not overbearing. Took vehicle for a test drive. Very helpful answered all of my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Scott, Thank you for the positive review. We wish you would have had the opportunity to purchase the vehicle that you looked at, but thanks again for the great words. Please keep us in mind if there is anything else we can do for you. Kirk Rettger Choice Auto Sales
Liars and Crooks
Liars and crooks. Make promises that they won't keep. I purchased a vehicle there last month. Great selection and fair prices. However, they really lowballed me on vehicle trade. Spent over 3 hours just trying to complete the purchase because the moron working with me wasn't even qualified to make the sale. He had to constantly go back to his manager's office through the entire process. They only gave me one key with the vehicle but promised a second key. I just had to wait a week. After a week, I called every day for two weeks to get the second key. After getting the run around for over a week, they told me that they could have a second key made and to drop the vehicle off. However, at that point they told me that I had to pay to have the key made, they would not provide a key. I would rather pay a dealer 5x more to get a second key just out of principle. I will not do further business with them, and I would not recommend purchasing from them. They either need to fire the moron that made these false promises when I bought the vehicle or take him out of sales completely. His communication skills are horrific.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service and knowledgeable mechanics
Had a very easy time buying my car. And their top mechanic Ray was great. Friendly and very knowledgeable he was able to tell me all about my car and help with some tricky computer issues to get it inspected. He spent extra time taking care of issues unforeseen and I feel he personally went above and beyond what he had to do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, It was a pleasure serving you and thank you for the email and the kind words for Ray. We strive to go above and beyond to help each and every customer to the best of our ability. Please keep us in mind if you need anything in the future. Sincerely, Kirk Rettger Choice Auto Sales
Poor service, sales staff don't return phone calls
Sales people did not return phone calls on two different occasions, said they were "too busy". Drove over two hours to be told car had been put in the shop and wouldn't be available until 3 or 4 days. Was supposed to be called.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hunter, We apologize for the issues associated with the lack of communication. At times we get very busy, but that is no excuse for not getting back with you. If there is anything we can do to make this better for you, please feel free to reach out to us. Sincerely, Kirk Rettger Choice Auto Sales
Customer for Life!!
Absolutely love this dealership. Friendly atmosphere, no pressure in trying to buy a vehicle. My wife and I had boughten several cars from them now and will continue to stop there first before any other dealership when I'm in the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Matt, Thank you for the continued business and the great review. We look forward to serving you in the future and please do not hesitate to let us know what we can do for you! Kirk Rettger, Choice Auto Sales