AutoNation Chrysler Dodge Jeep Ram Southwest

I had a terrible experience at Jeep Autonation Southwest in Littleton and will never return. I scheduled an 8 AM appointment on Thursday to address a RECALL(W84) involving excessive oil consumption and a powertrain software update. Since my oil pressure light was sporadically flashing I asked if this could be connected. I was told that it wasn’t likely. I requested they check the oil pressure sensor using a mechanical gauge to eliminate the possibility of a bigger issue. To ensure my vehicle was on time for my scheduled appointment with my busy work schedule , I dropped it off on Tuesday and rented a car. Despite my efforts to have my car there & ready, my Jeep sat untouched for most of Thursday. After multiple failed attempts to get an update, I finally reached my service advisor 10 minutes before closing, only to be told my car had been moved out of the bay and never finished. I was also warned I could be facing major costly engine issues. Friday morning, my personal mechanic called on my behalf and advised them to check exactly what I initially requested (oil pressure sensor). After waiting most of the day again, I was finally told it was, in fact, a faulty sensor. Desperate to get my car back, I approved the repair—only to be charged a shocking $650 for a job that multiple mechanics confirmed should cost about $160 (parts & labor). After I questioned the price, I was offered a 10% discount, based on a promotion they were running , with a condescending remark about how it wasn’t something I was “entitled to.” Unfortunately my car was not completed until close to closing on Friday & I had to wait an additional day to pick it up. Between the dealership’s lack of communication, delays that extended my rental costs, and their blatant overcharging, this visit cost me nearly $800. I definitely feel taken advantage of, which is very disappointing since this is the dealership where I purchased my car. I strongly urge others to think twice before trusting them with your vehicle.

I had a terrible experience at Jeep Autonation Southwest in Littleton and will never return. I scheduled an 8 AM appointment on Thursday to address a RECALL(W84) involving excessive oil consumption and a powertrain software update. Since my oil pressure light was sporadically flashing I asked if this could be connected. I was told that it wasn’t likely. I requested they check the oil pressure sensor using a mechanical gauge to eliminate the possibility of a bigger issue. To ensure my vehicle was on time for my scheduled appointment with my busy work schedule , I dropped it off on Tuesday and rented a car. Despite my efforts to have my car there & ready, my Jeep sat untouched for most of Thursday. After multiple failed attempts to get an update, I finally reached my service advisor 10 minutes before closing, only to be told my car had been moved out of the bay and never finished. I was also warned I could be facing major costly engine issues. Friday morning, my personal mechanic called on my behalf and advised them to check exactly what I initially requested (oil pressure sensor). After waiting most of the day again, I was finally told it was, in fact, a faulty sensor. Desperate to get my car back, I approved the repair—only to be charged a shocking $650 for a job that multiple mechanics confirmed should cost about $160 (parts & labor). After I questioned the price, I was offered a 10% discount, based on a promotion they were running , with a condescending remark about how it wasn’t something I was “entitled to.” Unfortunately my car was not completed until close to closing on Friday & I had to wait an additional day to pick it up. Between the dealership’s lack of communication, delays that extended my rental costs, and their blatant overcharging, this visit cost me nearly $800. I definitely feel taken advantage of, which is very disappointing since this is the dealership where I purchased my car. I strongly urge others to think twice before trusting them with your vehicle.

Keegan was awesome ! She made the process enjoyable! I would definitely recommend working with her. The only thing I would change is that you are making me type twenty five words!

Dereck was absolutely awesome. Very knowledgeable and professional. Left the dealership very satisfied. He continues to follow up.

Evan and Lauren was phenomenal. Very easy communication. They made me feel welcome. They understood me and worked with me and went above and beyond. The experience with them 2 was great. These 2 will be memorable to me. I highly recommend to ask for them. I'm thankful to have worked with them 2 only. And I can not forget the front desk employee. She was so sweet.

Canin Ritz and my Sales Consultant Aaron Dale were fantastic to work with. Aaron had an impressive knowledge of all the features of the vehicle and explained everything in detail in a manner that both my wife and I easily understood. The purchase process from start to finish was a breeze. Nura Mednolucanin, the CFS Manager was a joy to work with. She explained the paperwork patiently and made the closing process painless and in fact, enjoyable. Canin, Aaron, Nura all were cheerful and all had a great sense of humor. This is the third vehicle I have purchase through AutoNation and my family's 7th purchase in total. We will never purchase a vehicle without using AutoNation.

I recently purchased a used car from automation southwest. I have to say that from beginning to end the experience was great. Jake and Angel both went way beyond my expectations to make sure we were well taken care of. Thanks for a great buying experience.

Do Not PURCHASE here! We spent $42,000 on a truck that spent 6 weeks in the repair shop for repairs that were never made! We were told by Erick Kolder that our truck was getting a complete new head assembly from Dodge due to a blown head gasket. They just replaced the head gasket and reinstalled the old head! Employees were directed to NOT RESPOND to any of our communications! General Manager doesn't take calls or respond to any communications! READ ALL NEGATIVE FEEDBACKS AND CHECK OUT BETTER BUSINESS BUREAU COMPLAINTS ON THIS DEALERSHIP, and then shop elsewhere!

They attempted to repair damage to this vehicle instead of lowering the price and did a ?repair? which ended up costing me more $. Sales person took days to get back to me in some cases and never followed up on my request for info on additional vehicles. Sales person also shared too much personal stuff with me. I wish him well but I am trying to run a business. I have two more vehicles to purchase this month and no information on them despite requesting info last week multiple times.

This is my 2nd Jeep from Autonation Southwest. Go see Aaron Dale. He will take great care of you!