Audi Chantilly

I was in the market for a used vehicle specifically a 4 door truck. So I eventually narrowed my search and realized I wanted an ford F-150. Incidentally Audi of Chantilly had one on their lot with all the features I was looking for. I eventually linked up with their dealer Marcus Pearson who was fantastic working with. He was incredibly helpful & informative he really made the whole car buying process for the first time very comfortable and beneficial. He was patient and willing to work with me and my demands for the vehicle. Ultimately I am very pleased with my newly purchased vehicle and the interactions I had work Marcus. Even after buying the truck he has continued to be attentive to follow up on any other needs concerning the new vehicle. I also had the opportunity to work with Wisam Alani in the finance department he explained to me my best financing options in addition to other very eye opening information when attempting to finance a vehicle in general which was very appreciated. He was able to provide me a rate and monthly payments that fit my budget. The buying process with Audi Chantilly was overall very pleasant between working with both Marcus & Wisam, the ONLY negative I have to say about the dealership as a whole which would really prompt me not to buy another used vehicle from Audi Chantily, was the fact their policy suggests that if the previous owner of a used vehicle only supplies one set of keys it's the new owners responsibility to have a second set made at their own discretion. The truck I bought only had one set of keys and furthermore I discovered the drivers side keypad lock on the outside of the door requires a factory pin in order to reprogram. Because no factory pin was provided by the dealership and I have no second set of keys, I am now being forced to either pay to have a second set made, or pay the fee for a nearby ford dealership to hook the truck up to a database and retrieve the factory pin from a computer which i've been told runs at least $100 if not more. Had I known I was buying this vehicle and would not be able to use that feature without having to pay or go through all this trouble I probably would have continued to shop around to find another truck.

Many people may say that the car buying process can be a stressful process. That was not the case for me and my partner. I was initially nervous because this would be my first Audi and I didn't know what to expect walking in. From the moment we stepped in the showroom we were greeted in a warm and welcoming manner by Mahdi. Like I mentioned before, this we be our first Audi and agreed that a used model would be a great fit for is. Mahdi was so polite and took the time to explain the information concerning the different models we were interested in. We had done a little browsing online at the different models but weren't sure what would be a good fit for us. Mahdi was patient with us; he taught us the different trim levels and options available and even gave us some information concerning the car buying process, which we appreciated (for example, finance and service options). With that, he helped us narrow down on our search and we were eager to proceed with a used A4. We are very happy with this choice and we are thankful that this experience was a positive one. We are excited to own our first Audi and be a member of the Audi family. Thanks Mahdi and thanks Audi.

The car I wanted was sold but they offered several alternatives that ended up being a better deal..