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Audi El Paso

(688 reviews)
Visit Audi El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (915) 242-4441 (915) 242-4441
Used (915) 249-2798 (915) 249-2798
Service (915) 260-6376 (915) 260-6376

Reviews

(688 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi El Paso from DealerRater.

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Service was great, I was in and out with a loaner and on

Service was great, I was in and out with a loaner and on my way. Mercedes has not shown me this kind of customer service which is sad. Always a pleasure going into Audi of El Paso. Ricky is the man and always takes care of us. Ashley is a phenomenal service manager. Thank you guys once again. (Prices are awful)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Shaulin, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

It?

It?s our first time buying an Audi and experience was great. our salesman, Edgar was great!!! He got everything done quick and painless and he knew everything about the vehicle. A true professional!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Benjamin, we are so happy to read such a great review about Audi El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The was an online purchase with different state

The was an online purchase with different state guidelines, the salesman Nicholas, the finance manager and all involved made this an easy experience! Nice, friendly and courteous!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi Fred, we're happy to hear you had such a positive experience with Nicholas and team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great service!

Great service! Daniel did a great job working through my options for repair and next steps. Definitely felt like he cared! Thanks for all of your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Work was completed on time and very professional service

Work was completed on time and very professional service advisor. Vehicle was clean and ready when we arrived.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Goo ooo oooo oooo oooo oooo ooo ooo ooo oooo ooooo oooo

Goo ooo oooo oooo oooo oooo ooo ooo ooo oooo ooooo oooo oooo ooo ooo oo ooo ooo ooo oooo oooo ooo oooo ooooo ooo ooo oood!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Was pleased by the work and professionalism of T.

Was pleased by the work and professionalism of T. Silva. He was very knowledgeable with what needed to be taken care on my vehicle. I will definitely return here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Heather, thank you for your kind review; we are happy to pass along your comments to the team here at Audi El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent service in sales and in service always very

Excellent service in sales and in service always very helpful and go out of their way to make a customer happy. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Alexis, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Fast & friendly service from Nick.

Fast & friendly service from Nick. In & out quickly with all promises delivered. Service staff super friendly. Fair price for my trade-in. New vehicle delivered showroom clean & review was informative. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Octavio, thank you for your kind review; we are happy to pass your comments to Nick here at Audi El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent care.

Excellent care. Superlative service. Friendly, helpful staff. Kept me informed. Provided soun advice. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!