Mace Ford

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 24, 2019

    Just bough a 2018 Ford Focus from Dustin Nees down at Mace Ford was really happy with his effort in answer any questions that I may have very good customer... service. If you ever need a truck or car go see Dustin down at Mace Ford

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 4, 2019

    Own an Escape and came in with a nail in my tire. Did not have an appointment. They were so helpful and took care of everything so I could get back... to work. I can not say enough about the quality of the people there and their quality service...even for something as small as a nail in the tire.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • October 16, 2014

    Friendly service staff & very accommodating. We stopped in while traveling through Terre Haute and they were able too get our car in and out in less than... an hour! All of the young men at the service desks were very friendly and outgoing and made sure our every need was attended to. They even made us coffee! I wish the Ford dealer in our hometown was this way. So, a big thanks to the great service staff at Mace Ford; you made a lasting impression on us!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 16, 2019

    After paying cash for my new car on the 6th day my tire blew completely off! Almost cost me my life, took the car back to Mace and their response was"... Oh, that's not our problem a y.ore" Had to go order 4 more new tires for my car. An expense that should have been covered. Service dept, which I'll use service lightly, was the absolute worst, wont ever go back to purchase or for repairs.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please reach out to Brad Mace ...at (812) 234-1502 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Thank you, we hope to hear from you soon.

  • 4.0 out of 5
    June 13, 2019

    We returned our lease 2016 ford escape to Mace Ford in Terre Haute. Mace Ford in Terre Haute is where we leased it. Inspection was done and everything... was ok. We paid for extra miles up front. We have a vehicle return notification that says we are owed 2024.40 to be returned by dealer. No one knows anything about it? The only person that will talk to me is the vechicle return agent. I have left a message for the officer manger but no return call. Karl M

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 17, 2018

    My wife and I recently went shopping for a nice but inexpensive car for our 16 year old daughter. Brad was great to work with. We feel that we got a... very reasonable deal on a 2011 Ford Fiesta. Even though we were buying possibly the least expensive car on the lot we weren’t treated any differently than had we been buying the most expensive. Brad was very professional and a pleasure to do business with. I cannot remember his name but the man that finalized all the paperwork was friendly, professional, and a pleasure to work with as well. My wife will be shopping for a different vehicle in a year or two and this will be our first place to look.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dan, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to... assist you! Safe travels!

  • 1.0 out of 5
    April 17, 2018

    Went in for an oil change (the works) had to refund my tire rotation ( THEY always charged me, purchased tires from you) . When I checked it after driving... home my filter wasn't even changed. I drove back to Ford THEY gave me a loaner instead of takinking care of it right then. I had to take it back Monday after work. I also checked my wife's car who had her oil changed earlier in the week and her oil level was to high. Was told THEY would redo it, but my wife called and left a message Monday and they haven't returned a call yet! If the oil is at the correct level is all I want. We have always gone to Ford for oil changes, tires , batteries repairs we are a Ford FAMILY and in the near future are looking for a new car. We have always trusted you! But your making it really difficult

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 4 found this review helpful. Did you?
    Dealer Response

    Christopher, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less t...han a stellar experience here at Mace Ford. We would like the chance to talk to you further so please do call us at (812) 234-1502 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    March 20, 2018

    Just purchased a 2017 F150 from Mace and I couldn't be happier with the entire process. I definitely got an excellent deal! When comparing the asking... prices of the 2 trucks I was considering (which were shockingly listed right on the window sticker) they were both below the estimated values listed online. I was given a very fair amount for my old truck & the entire process was seamless. I would recommend Mace to anyone looking to buy a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2018

    Prices clearly marked on all used vehicles. All were clean and reconditioned nicely. A no pressure approach to selling. Large selection with a broad price... range

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 14, 2018

    Talked with a salesman several times about an Expedition they had listed. Gave me nothing but great things about the vehicle. DROVE 2 HOURS to see and... test drive this vehicle to find that the ROCKER PANELS WERE COMPLETELY RUSTED THROUGH!!! Was told this vehicle passed an inspection - - THERE IS NO WAY! If this is the type of junk they are selling - STAY AWAY!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 6 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. We would like the chance to talk to you further so please do call us at (812) 234-1502 at your ear...liest convenience so we can work with you to make this right. We hope to hear from you.

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