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The salesperson and financial guy we dealt with were great. We ended up buying a 2018 Ram from them. They were not a bit pushy like other car lots can... be. We are very satisfied with the outcome and with how we were treated after we drove an hour and a half just to look at the truck we bought
I was looking to buy a used truck and they happen to have one that I liked so after a quick test drive the truck had a bad shimmy at 65-75mph , so I requested... a new set of tires that I was willing to purchase with the truck and requested a Highway tread tire...(Michelin , BF Goodrich ,ECT. something that rides great!) , tires were ordered.....(Next Day) I arrived ready to take delivery only to find that the tires were rough tread all terrains ( No Communication from finance manager to service department ) this did not correct the shimmy , salesman said he would have the inside of the truck detailed and ready ( Truck was never touched inside) now the service guy and finance manager are involved and it has a bent rim to which I ask when will he be here to pick it up....TONIGHT! he's on his way to get it , put me in a new f150 that's nice but not what I was looking to buy and nowhere near the trim truck i was looking at ( The other 6.2 sitting on there lot would have been a much better choice ) The following day I call and request to have my truck ( the truck I drove on the lot) so I run over at lunch and sure enough the truck they were going to pick up was still there hiding in service , One elderly gentleman was running around trying to get me takin care of all the while (2) sitting in office scrolling phones , Finance manager standing in other office sipping coffee while other scrolls phone , (3) salesman sitting at a table scrolling phones , (1) smiling face , The Lady at the front desk....my truck was not ready and a dealer tag was left on it so I had to return the following day to correct that......They truly showed no interest in what was important to the customer and only wanted to make that sale.....Buyer Beware...The worst car buying experience I have ever had. ( Did not purchase).
Hi, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we... failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please do call us at (304) 855-8300 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Awesome service as always. Service Advisor Kasey is the man!
Dale, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!
I normally avoid reviews because I never have anything nice to say about most service but These guys are great. From sales, Shana and Mack, to the sales... manager to finance manager. It was great finding a dealership that’s a good experience all around. Thanks Thornhill! We’ll be back!! Love the expedition!!
We were in W. Virginia from Michigan for the holidays and had a problem with our vehicle. This was the closest dealership to where we were staying. From... start to finish it was an excellent experience given the circumstances. Every employee we encountered was friendly and helpful. The service department took our vehicle in and diagnosed the issue quickly. The repairs were completed in less than the expected time and there has been no recurrence of the problem. Extremely appreciative of the help and service.
Stay away. I would say they provide awful service but they would not even provide me with any service, I was told I will need to deal with this on my own... even though it was obviously a repair issue.
We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (304) 85...5-8300 at your earliest convenience so we can look into this. We hope to hear from you.
Thornhill ford is a joke their finance guy mike bissel is a liar he will not talk to or call a customer back they need to get rid of him your phrase is... customer satisfaction yeah right they just like to lie to people we have bought 5cars in last 5years from these people and they will not even call us back that is how they treat people
Mike, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We... take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (304) 855-8300 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
I would not recommend this dealership to anyone. If you buy a vehicle from them and you have problems after the vehicle was delivered you can forget this... dealership doing anything to make it right. If you call the dealership you cannot get transferred to anybody. The only person that will answer is the receptionist. No one will call you back or answer any of your text messages. Buyer beware. This dealership does not stand up her back up any promises they make to you.
Larry, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that... we failed to provide you with the quality service you deserve. We take our customers? comments seriously so we hope that you?ll give us a call at (304) 855-8300 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
can not get them to give me my remotes to my car!!!!!!!!!! Have asked for a year now and keep getting blown off, i am tired of it!
We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please g...ive us a call at (304) 855-8300 and we will do our best to make this better. We hope to hear from you soon.
Ran my credit without my permission!! I told multiple times for them not to run it!!! Now I have a hard inquiry on credit report. Sneaky snakes this bunch... is!!
Hello Billie, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call ...us at (304) 855-8300 at your earliest convenience so we can work with you to make this right. We hope to hear from you.