Thornhill Ford Lincoln

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
67 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 21, 2020

    I normally avoid reviews because I never have anything nice to say about most service but These guys are great. From sales, Shana and Mack, to the sales... manager to finance manager. It was great finding a dealership that’s a good experience all around. Thanks Thornhill! We’ll be back!! Love the expedition!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 5, 2020

    We were in W. Virginia from Michigan for the holidays and had a problem with our vehicle. This was the closest dealership to where we were staying. From... start to finish it was an excellent experience given the circumstances. Every employee we encountered was friendly and helpful. The service department took our vehicle in and diagnosed the issue quickly. The repairs were completed in less than the expected time and there has been no recurrence of the problem. Extremely appreciative of the help and service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 30, 2017

    Awesome service as always. Service Advisor Kasey is the man!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dale, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

  • 1.0 out of 5
    May 31, 2019

    Stay away. I would say they provide awful service but they would not even provide me with any service, I was told I will need to deal with this on my own... even though it was obviously a repair issue.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (304) 85...5-8300 at your earliest convenience so we can look into this. We hope to hear from you.

  • 1.0 out of 5
    October 5, 2018

    Thornhill ford is a joke their finance guy mike bissel is a liar he will not talk to or call a customer back they need to get rid of him your phrase is... customer satisfaction yeah right they just like to lie to people we have bought 5cars in last 5years from these people and they will not even call us back that is how they treat people

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, we regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. We... take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (304) 855-8300 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

  • 1.0 out of 5
    October 3, 2018

    I would not recommend this dealership to anyone. If you buy a vehicle from them and you have problems after the vehicle was delivered you can forget this... dealership doing anything to make it right. If you call the dealership you cannot get transferred to anybody. The only person that will answer is the receptionist. No one will call you back or answer any of your text messages. Buyer beware. This dealership does not stand up her back up any promises they make to you.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larry, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that... we failed to provide you with the quality service you deserve. We take our customers? comments seriously so we hope that you?ll give us a call at (304) 855-8300 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 1.0 out of 5
    September 26, 2018

    can not get them to give me my remotes to my car!!!!!!!!!! Have asked for a year now and keep getting blown off, i am tired of it!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please g...ive us a call at (304) 855-8300 and we will do our best to make this better. We hope to hear from you soon.

  • 1.0 out of 5
    September 24, 2018

    Ran my credit without my permission!! I told multiple times for them not to run it!!! Now I have a hard inquiry on credit report. Sneaky snakes this bunch... is!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Billie, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call ...us at (304) 855-8300 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    August 7, 2018

    It was a great a experience overall.. I feel like they worked hard to help us get in a new Ford ..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, thank you for your kind words and congratulations on your new Ford! We hope you continue to choose Thornhill Ford Lincoln for all your vehicle ...needs! Take care!

  • 5.0 out of 5
    June 25, 2018

    I went there in hopes of purchasing a new Ford Focus. I was flipped in my current vehicle and not the best credit rating. From the moment I walked in... until I left I felt like I was the only person there and that my needs were all that mattered. Colton was great and very professional and Tony went above and beyond to make my deal happen. I could not be happier. I have purchased close to 15 vehicle in my life time and never had such an Amazing experience as I did at Thornhill. I will never ever purchase another vehicle anywhere but Thornhill.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Scott, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist ...you! Safe travels!

View More Reviews