Mercedes-Benz of Chantilly

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz of Chantilly Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2010

Mercedes-Benz of Chantilly features the finest collection of new and used Mercedes-Benz model vehicles in the Northern V

...

irginia and Washington DC metropolitan area. Our pre-owned inventory features everything from top-of-the-line luxury cars and SUVs to inexpensive offerings for the newest driver in your family. We will work hard to find you the Mercedes-Benz or other make car or SUV of your dreams. Our primary goal is to satisfy our customers. Our online dealership was created to enhance the buying experience for each and every one of our customers.

"Mercedes-Benz of Chantilly provides the newest Mercedes-Benz cars & SUVs."

Service

Wheel Balance

$69.95

Tire Rotation

$69.95

Oil, Filter Change

$124.95 and up*

Wiper Blade Replacement

$49.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
312 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    August 27, 2020

    I wish I could leave 0 star. My mother dropped off Mercedes Sprinter at the service center, because she was having DEF light on even though it was filled.... So before she dropped it off, I scanned her vehicle and gave the code and it was the NOX not communicating. When I went to the dealer with her to pick up the car FREDDY MARTINEZ DIAZ told me that DEF wire was teared because it was rubbing on the metal, but IT WAS WORKING CORRECTLY BECAUSE IT WAS NOT DISCONNECTED and the technician soldered wire "Not Replaced" and they billed for 3 hours of labor. IF ANYONE SOLDERED BEFORE, IT DOES NOT TAKE 3 HOURS TO SOLDERED A WIRE OR TWO.Also they will charge $169 for each diagnostic scans, one scan only cover one problem. so I ended up paying close to $1200 to pick up a car. My biggest problem is they charged $1200 and couldn't even fix the problem correctly, DEF light came on next day, when FREDDY MARTINEZ DIAZ told me that DEF light will not come on since they fix the problem. What Mercedes Technician did, he just turned off the light temporary, so they can blame on us once vehicle leaves the lot. Light came on after driving certain miles. THEY DID NOT FIX THE PROBLEM, THEY JUST TURNED OFF THE LIGHT AND CHARGED $1200. Like I mention above, problem was with NOX sensor because that what the engine throws the code. THEY WILL CHARGE YOU ARMS AND LEGS AND CAN'T EVEN FIX THE PROBLEM. I WILL NOT RECOMMEND THIS PLACE EVER.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, I am concerned to learn about your disappointment regarding your recent service experience. I would appreciate the opportunity to speak with y...ou about your concerns. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at BONeal@penskeautomotive.com. Thank you! Sincerely, Bert O'Neal General Manager Mercedes-Benz Chantilly

  • 5.0 out of 5
    May 12, 2020

    Freddy communicates in a clear, timely manner. Although the part was not available to complete my repair the bulk of the work was done properly and the... car was returned so I could use it for the weekend. The repair will be completed at m y convenience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience with us! We're thrilled to hear you're satisfied with your repairs! Please do not hesitate to r...each out to us when we can assist you down the road!

  • January 17, 2017

    All the staff is very helpful with finding the perfect car, and responds quickly to emails when you have any questions.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 9, 2020

    Although I did not end up purchasing the car I inquired about, I received excellent customer service. The sales manager (Matt) quickly followed up on my... cars.com inquiry, and then I was e-mailed by Norrice. Norrice was quick to respond to my e-mails and fully answered the questions I asked. Great overall experience.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ashley, thank you for taking the time to share your great experience with Matt! We appreciate your positive feedback, and we hope to work with you aga...in soon.

  • 5.0 out of 5
    April 15, 2020

    James always gives me the best service. He keeps me updated on the work progress, and informs me of all recalls. James makes me feel like a VIP every... time I visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Derek, thank you for the kind words with James! We're glad to know your experience was positive. We hope to see you in the future!

  • 5.0 out of 5
    April 7, 2020

    I appreciate the efficiency every time I take my car for service. Wait time to be checked in is a short and a loaner is ready if needed

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margaret, We always want to get our guests taken care of and along their way as quickly as possible. Thanks for the validation of our efforts. Let ...us know if we can be of assistance again!

  • 5.0 out of 5
    April 2, 2020

    Great service fantastic work the facility is very nice clean. I was very happy with the work done and the staff kept me informed of the status. The repair... was done on time and quickly

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Vince. We are happy to know that you enjoyed our services and accommodations. Let us know if there is anything else we... can help you with. We look forward to your next visit.

  • 5.0 out of 5
    March 25, 2020

    Thanks to everyone who assisted in making the repairs . Lauren did a fabulous job getting everything done quickly. And she even saved us money :))

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Veronica, thank you for allowing Lauren to assist you with your needs. She will appreciate knowing that you are happy with your experience. Have a gre...at day.

  • 5.0 out of 5
    December 14, 2019

    That was such a great time I have spent there. Thanks Ronnie who really did a great job and helped us to have a smooth process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hooman, we'll definitely be sure to thank Ronnie for providing you with amazing care. It's a delight to see that you had a great time working with us.... We welcome you again!

  • 5.0 out of 5
    November 24, 2019

    The buying process was pretty smooth. Our sales person Terry Greenwald is very informative and helpful . Definitely I would recommend the dealership and... Terry .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Meeta, thank you so much for leaving us this great review. We're glad that Terry provided you with an experience worth sharing and look forward to se...eing you again in the future!

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