Mercedes-Benz of Chantilly

June 25, 2019 "Just Awful" - Splainin I purchased a used car from Mercedes Benz Chantilly in March 2019 thinking I made a good decision with a dealer I... could trust. I drove it home to Richmond and then to shop for maintenance. (about 125 miles) A technician from Mercedes Benz Richmond was driving it when the transmission gave out. I have already spent $5700 on repairs which I was okay with and now it needs a $6600 transmission. It was proposed that I could put the amount I paid for the car toward another car but that is not acceptable.

Taking advantage of the Mercedes May CPO Event, I searched several vehicles at various Mercedes dealership locations across the country. One of the vehicles... I was interested in was at the Mercedes Benz of Chantilly in VA. After inquiring about the vehicle via the website, I was contacted by Mariela. Alhough I had not made a decision yet, Mariela stayed in contact with me and offered lots of information and advantages of chosing her vehicle and dealership. I finally decided to select her vehicle and she engaged with me through every step of the process through closing on the vehicle. When I flew down to take possession of the vehicle, Mariela was so kind enough to pick me up from the airport, as I was coming from Michigan. Talk about personal touch! All in all, the vehicle I select was perfect and so was Mariela! She made sure everything was taken care of and was genuinely interested in my satisfaction! My experience with Mercedes Benz of Chantilly was top-notch! Thank you, Mariela!

All the staff is very helpful with finding the perfect car, and responds quickly to emails when you have any questions.

The absolute WORST service experience I've ever encountered in 45 years of car ownership. When I finally got my vehicle back after two weeks of repairs... (fourth service visit for the same issue), I didn't even get out of the parking lot before new fault lights displayed on the dash. Abysmal.

Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer... assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"

Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed... me the car I was looking for. I was out of the dealership very quickly.

Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person.. Finance Manager was good too. Very soft spoken & polite.... However, I have one question that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%). Unfortunately, I could not get an answer/explanation for 1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly. 2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order? I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person. I certainly expect an explanation for it & i am open to update if I am missing anything. If my observation is correct then it should be rectified ASAP & I should be compensated suitably. I hope someone out there reads it & acts/responds.

Ronnie is an experienced salesman and is excellent. He helped me get the best possible deal on the car I wanted he didn't pressure me at all. Thanks Ronnie!

I have found great deals over Mercedes-benz of cars. I bought a pre-owned certified C300. It is nice experience with the service department and financial... department through all the process over my purchase. I will definitely recommend this store to everyone for good cars.

I decided to visit this dealership upon locating a car that I was interested in. I test drove what I thought was a delightful used Mercedes Benz and went... about the process of working out a deal. Unfortunately I became perplexed and less enthusiastic when the sales associate attempted to cover up the fact that the car did not pass the safety inspection. Being a quick reader, I noticed this information noted on the vehicle summary. I also noticed the sales associate quickly attempt to distract me from this piece of information. Honesty is the best practice when it comes to buying a car from a reputable Mercedes Benz dealership. Needless to say, I did not feel comfortable purchasing the car because of this.