Mercedes-Benz of Chantilly

Spent a lot of time speaking with the sales person on the phone making sure the car was the right option for me. Planned childcare and drove 2 hrs to see a GLE. The seats were cracked, rims had curb rash, the trunk had a dent, the wood in the console was faded, etc. offered them $1,000 less than the listed price based on KBB and Car guru’s…Even though I had the money it doesn’t make sense to pay more for anything than what it’s worth… It’s okay that they didn’t accept my offer, I get it, things don’t always work out (no biggie) Where it went south was when the salesman just got weird and rude when he found out I wasnt going to instantly pay full price. The poor experience continued with the manager as well. The salesman was sitting next the manager and literally laughed at me when I repeated what he told me… it was so uncomfortable….I had the cash to pay if I wanted to but I’m not going to give my hard earned money to people like that. My 2 recommendations for the future (as the dealership, just be nice- it will go a long way, if you can’t accept an offer at-least offer to see what kind of payments you can offer with maybe a lower interest rate etc. - even offer to keep prospects in your system and notify them if a better option comes in… I mean there are ways to earn business if the sales price can’t be reduced but they did nothing… ) and (potential buyer, I’d check out other places, Mercedes are everywhere… there are dealerships in Alexandria, Fredericksburg, Richmond, etc. I’ve personally been to the Fredericksburg dealership and they were so kind - hopefully they get a car I’m looking for in soon so that I can have a great experience.

I could not be less satisfied with the car buying experience from Mercedes Benz of Chantilly. The dealer made a mistake in registering my car. When I learned of it, I contacted the dealer, they confirmed it was their mistake but asked me if I really needed what I'd originally requested (as specified in the purchase agreement) as it would take a lot of work to correct. I told them I wanted it as purchased. I had to escalate to the General Manager, named [ironically] Prince Addy. He called me and said he was working this personally and would ensure it was resolved promptly. It has been over 4 months now and they have not resolved the matter, and they only seem to take action when I reach out to check status. Their interest and concern for you ends the moment you purchase the car. Once they are paid, they are off to exploit the next customer. NEVER BUY FROM THEM!

I would give this dealership 0 stars if I could. They have been servicing my ML-350 since I bought it in 2015. The last 3 service visits were a disaster. The service dept. is systematically robbing their customers. The fraud is off the charts. Charging for services I did not approve, charging for services not required. Double charging for the same service, not performing services that I paid for and on and on. There is no truth in anything they do. I would recommend that anyone needing Mercedes service AVOID THIS SERVICE DEPT.

​Sales was not engaging at all and had a "couldn't care less attitude". Sales couldn't be bothered to return any of my calls/inquiries, even after multiple follow up with their Call Center Rep, Avery Jones. Such a turn off! If Sales was supposed to wine and dine you until they take your money, I can only imagine how HORRIBLE their Service Department will be once the car needs service/repair! We took our business somewhere else.

Sales was not engaging at all and had a "couldn't care less attitude". After numerous correspondence with the dealership's Call Center Rep, Avery Jones for over a week, Sales never returned our calls and never responded to any of our inquiries. Such a turn off! If Sales was supposed to wine and dine you until they take your money, I can only imagine how HORRIBLE their Service Department will be once the car needs service/repair! We took our business somewhere else.

I have been a loyal customer with this dealership's service department for the last 3 or 4 years. I live about an hour and a half away but would not consider going anywhere else to get my work done. The main reason for that is my rep, Freddy Diaz. He is extremely friendly, professional and knowledgeable. He keeps you informed as the work gets done. Freddy does not try and sell you anything you do not need. WELL DONE!!!!! Keep up the good work.

Worst car buying experience. Car had tons of issues. Would Not Recommend nor buy from them again

Mercedes Benz of Chantilly (MBC) owned by Penske Automotive Group (PAG) has become a prime example how NOT to treat your customers. The last one month has been so frustrating that writing this review appears to be my only option. I’m a lifelong Mercedes owner with my last two cars being AMGs. I point that out only to show the MBC/PAG doesn’t even care about Mercedes’ best customers driving some of their best cars. Here is the first matter. I bought a brand new 2025 AMG GLE53 Coupe in April 2025 and a few days later, the sunroof fabric came off its rail. There was also a strange grinding sound when I turned the steering wheel. So I called MBC to discuss the issues with a service adviser. I called every 2-3 days for almost 3 weeks but could never get a hold of a service adviser because they were always “busy assisting other customers”. After almost a month wasted, I called and asked to speak to a service manager. The service manager (who’s name I did not catch) answered some of my questions so I made an appointment to come in on May 6. When I arrived at my appointment time, it took the service staff 20 minutes to get to me. I stood in the drop-off bay for 20 minutes just waiting for my turn despite having and appointment. The greeter kept telling me the staff was “busy assisting other customers” except this time I could see 6 advisors and only 2 customers ahead of me. The rest were just “busy”. When my turn finally came, the advisor informed me that my issues were under warranty but could take a very long time to fix and they had no loaner cars so I should come back when I was prepared to leave my car for a week or so! This is EXACTLY why I was trying to talk to someone knowledgeable before coming in. What a huge waste of time. Needless to say I left and scheduled an appointment for a later date. A few days later I called back to confirm a couple of things about the appointment and the type of repairs needed. I left my service advisor 4 voice messages over a period of almost 8 days, stating in each message that this was my second, third, fourth message so that he would know how long I had been trying to reach him. He finally called me back 8 days later. Getting a hold of someone at MBC feels like a part time job. Now the second matter if you’re still reading. A couple of days ago I got a flat tire. I called MBC to see if they had one in stock, which they did not. So on June 18, I paid almost $600 and had them order the tire, which I was told would arrive on Friday, June 20. So I made an appointment for the tire installation for Saturday, June 21. This morning while I was getting ready for the appointment, I decided to call MBC parts department to confirm if the tire was here. They put me on hold for nearly 7 minutes because they were “busy assisting other customers” even though I called 15 minutes before the official opening time (and was frankly surprised that someone even answered!) I was then told the tire had not come in and wouldn’t be here until Tuesday, June 24. I now have to wait with a flat tire, unable to drive my car, for another 4 days. Whats irritating here is that no one called to let me know and had I made the 9.5 mile drive from my house to MBC on the small spare tire, they would have broken the news to me then and sent me back. MBC/PAG has completely ruined my experience of owning a new AMG vehicle. Every interaction with them makes me feel disrespected and upset. Why do you guys take on more customers than you can handle? I understand its all about the money but treating people with dignity and respecting their time and schedules does not cost anything. I know MBC’s management will respond to this post with a generic message about how important customers are but actions speak louder than words, and on that front MBC has failed me far too many times. If they really want to talk to me to make things right, there are enough breadcrumbs in this review for you to contact me. I will not be calling MBC anymore.

Auto listed was not driveable, needed transmission. Salesman still offered it, without telling me. AI keeps contacting me about it after canceling.

$995 doc fee is ridiculous and pure profit. I would never trust a dealership with this kind of fee schedule whether it’s allowed by law or not. Lower your doc fee!