Mercedes-Benz of Chantilly

I wish I could leave 0 star. My mother dropped off Mercedes Sprinter at the service center, because she was having DEF light on even though it was filled.... So before she dropped it off, I scanned her vehicle and gave the code and it was the NOX not communicating. When I went to the dealer with her to pick up the car FREDDY MARTINEZ DIAZ told me that DEF wire was teared because it was rubbing on the metal, but IT WAS WORKING CORRECTLY BECAUSE IT WAS NOT DISCONNECTED and the technician soldered wire "Not Replaced" and they billed for 3 hours of labor. IF ANYONE SOLDERED BEFORE, IT DOES NOT TAKE 3 HOURS TO SOLDERED A WIRE OR TWO.Also they will charge $169 for each diagnostic scans, one scan only cover one problem. so I ended up paying close to $1200 to pick up a car. My biggest problem is they charged $1200 and couldn't even fix the problem correctly, DEF light came on next day, when FREDDY MARTINEZ DIAZ told me that DEF light will not come on since they fix the problem. What Mercedes Technician did, he just turned off the light temporary, so they can blame on us once vehicle leaves the lot. Light came on after driving certain miles. THEY DID NOT FIX THE PROBLEM, THEY JUST TURNED OFF THE LIGHT AND CHARGED $1200. Like I mention above, problem was with NOX sensor because that what the engine throws the code. THEY WILL CHARGE YOU ARMS AND LEGS AND CAN'T EVEN FIX THE PROBLEM. I WILL NOT RECOMMEND THIS PLACE EVER.

Freddy communicates in a clear, timely manner. Although the part was not available to complete my repair the bulk of the work was done properly and the... car was returned so I could use it for the weekend. The repair will be completed at m y convenience.

All the staff is very helpful with finding the perfect car, and responds quickly to emails when you have any questions.

Although I did not end up purchasing the car I inquired about, I received excellent customer service. The sales manager (Matt) quickly followed up on my... cars.com inquiry, and then I was e-mailed by Norrice. Norrice was quick to respond to my e-mails and fully answered the questions I asked. Great overall experience.

James always gives me the best service. He keeps me updated on the work progress, and informs me of all recalls. James makes me feel like a VIP every... time I visit.

I appreciate the efficiency every time I take my car for service. Wait time to be checked in is a short and a loaner is ready if needed

Great service fantastic work the facility is very nice clean. I was very happy with the work done and the staff kept me informed of the status. The repair... was done on time and quickly

Thanks to everyone who assisted in making the repairs . Lauren did a fabulous job getting everything done quickly. And she even saved us money :))

That was such a great time I have spent there. Thanks Ronnie who really did a great job and helped us to have a smooth process.

The buying process was pretty smooth. Our sales person Terry Greenwald is very informative and helpful . Definitely I would recommend the dealership and... Terry .