Reviews
JUST PURCHASED A CAR AND IT WAS A PLEASANT EXPERIENCE,5 STAR
BILL ZYSINSKI WAS A GREAT HELP WITH TH PURCHASE OF MY CAR. HE WAS WELL INFORMED ON ALL QUESTIONS I ASKED AND HE DID NOT RUSH THE SALE AT ALL. HE EXPLAINED ALL THE SYSTEMS THAT WERE NEW TO ME AND DESPITE THE FACT I WAS ONLY LOOKING AND DID NOT PLAN TO BUY THAT DAY. THE REASON I DID PURCHASE THE CAR THAT DAY IS MAINLY BECUSE OF BILL.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stinks Brown Toyota
Went to stokes a year ago and they made me feel forced about buying a car of their choice. Went a second time a year after and the sales guy had many I DONT KNOW responses towards my questions. Also felt forced and was there literally all day and towards the end they decided to help me the way I woulda wanted on the first place. Oh! and not to mention the lady that picks up the phone and asks "who can I transfer you to?" was super unprofessional
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the candid feedback on your experience with my staff at Stokes Brown Toyota Hilton Head. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I would like to speak to you further so that we can better resolve the issues to improve our service to all of our customers. Please reach out to me so that I can handle this personally. Respectfully, Bryan Cooler General Manager Stokes Brown Toyota of Hilton Head
great experience
everyone at the dealership was very friendly and helpful greeted with smiling faces and I always felt welcome.I will recommend this dealership to anybody and everyone I know that is looking for a new or used vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Patrick Carroll is the Best!!!!
We knew what car we wanted and contacted Patrick Carroll, as salesman at Stokes Brown Hilton Head. He had the car brought over from Beaufort for us, and scheduled a time for us to come look at it, at our convenience. After the test drive, we decided we liked it and he promptly and efficiently coordinated our sale. He had great communication with his associates, and gave us an all around excellent car buying experience. If you need a new/used car, contact Patrick Carroll at Stokes Brown of Hilton Head. He does a great job and is honest, genuine, and fun to work with. Additionally, the rest of the staff was very friendly and easy to work with. To top it off, we happened to stop in on free pizza day. It was awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome and helpful staff found me the PERFECT car!
Wonderful and helpful! Tom Calcaterra helped my parents and I to find me the perfect car. I started off looking for a used vehicle to buy, where he really took the time to ask and talk about what I wanted and needed in a vehicle. Eventually we decided to look at new cars for lease and he brought around a wonderful 2014 Toyota Corolla Sport in electric blue and I LOVE IT!! The whole team was very helpful and took a lot of time to make sure we were happy and got everything we needed! Thank you Cal and Stokes Brown Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cameron is the BEST!
I would recommend this dealership to any and everyone! Cameron was such an awesome and informative salesperson! They were able to stay in our budget and give us a car we loved!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
financing department
On 06/06/2014 I took my daughter and granddaughter to stokes brown toyota hilton head island sc to purchase a vehicle. After they had picked out the the vehicle they wanted we were waiting for the person in financing finalize the sale.A little later the person in question came out to get my daughter and granddaughter and at that time i asked the person in question if he could do me a favor only because me and my wife had had dealing with the person question before. My exact words was i know that by law you have to offer certain things to my daughter but could you do me a favor because my daughter cant afford any higher payments and she don,t want anything else so could you make the offers and when she says no move on to the next one because my daughter and grand daughter are heading back to michigan tomorrow and we are in a hurry.The person in question then stated in a very threatening , intimidating and loud voice that he would take as long as he wanted and that he didnt care what we wanted, I then informed him that i dont like his attitude
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dealing with a Dealer
We traded in a 2011 Highlander and bought a 2014 Prius. Normally you would expect a lot of stress over pricing negotiations and the financing process. Instead this was a very easy and pleasant experience. Tim was more than helpful in explaining the difference between Prius models and answering all questions. It was obvious he is well versed in the knowledge of the products. He was very pleasant to work with. Shawn handled the financing process without overselling the add-on warranty options. He explained them simply and clearly and walked us through the payment options and could not have been more helpful. This was a very good experience for both myself and my wife who hates the idea of being in a dealership (not any more). Thank you Stokes Brown. Rick & Terri Wright
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glenn Marriott and his entire team did an amazing job...
Glenn Marriott and his entire team did an amazing job helping us find exactly what we were looking for. Informative, Courteous and above all, a Great Attitude. Many, Many Thanks. Mark Assaid
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Customer
Tried to purchase a vehicle at this Bluffton dealership. Sales personnel were too busy to spend time discussing vehicle I was interested in purchasing. Purchased at Stokes Brown Toyota Beaufort. Returned this vehicle for a minor service request at their Bluffton facility. Service advisor was rude and arrogent. This will be my last Toyota purchase fron this Stokes BrownToyota dealer in Beaufort or Bluffton. Never had this type of rude service on any new vehicle purchased. My spouse and I have purchased new Hondas, Chevrolets, Mazdas in Beaufort County (10 in the last 15 years)- service and sales experience have all been good with the exception of Stokes Brown Toyota.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase