Desparately looking for a truck
Sorry, this will be a long review, but I have to tell you about a salesman I have total respect for named ROCKY at Buster Miles Ford. I live in Georgia, and contacted dealerships all over metropolitan Atlanta in search of an XL F250. Very scarce pickings because of the "computer chip" shortage affecting the auto industry nationwide. I'd been told by two dealerships in Atlanta that they had found one but were waiting for the email response from the dealership where it was located as to whether it was available and met my specifications to have it shipped to them. I waited and waited, but no response. In desperation, I decided to call outside Atlanta to Buster Miles Ford in Alabama to see if they had any trucks meeting my needs. I was luckily connected to "ROCKY!" Although he didn't have the truck I needed, I told him of my plight, and he responded with the best customer service I have ever received from someone who had nothing to gain from further effort. I told him I was waiting to hear about a truck that had been identified by two other dealerships, but they hadn't heard if it was available and they wouldn't tell me where it was. He searched nationally, and found what looked to be that exact truck. He said it was in Missouri and that dealership indicated they only communicate with others by email. He bypassed the email and called them directly to speak to someone to get a definite answer for me. When he did, he found out that it was not available and that it was actually a fleet truck already dedicated to a commercial outfit for sale. I'd still be waiting if it wasn't for ROCKY! He then said, he'd check outside of their zone of exchange to see if he could find a truck and let me know where it was and their contact information, so I could call and check it out myself. Because of the shortage he had no luck, but I can't tell you how appreciative I am to him for trying. We also discussed the low possibility of getting a new order filled within my time constraints. End of story, I eventually found my truck, but only because ROCKY helped me set a new course of direction. Again, he had nothing to gain but my respect and he has that. If I ever find myself in Heflin, AL, I'm going to stop by just to shake his hand! .......Gary Dunnigan, Decatur, GA
Matthew R. Completely satisfied.
Mim,Kelly and Tommy were great helping me find the right truck for me. I’m extremely pleased with the truck and the deal. Thanks for your hard work.
Fantastic Customer Service
The staff at this dealership went way above what people generally expect from car dealerships. My salesperson Julianna was excellent. She got the deal together quickly and made all the necessary arrangements for me to come and finish the paperwork. After the sale had been made, I had an issue with my vehicle. Juliana and the manager (Jimmy) ensured that the vehicle was fixed and met the expectations that I had about it in the first place. They went well beyond any expectations that I had of them. I will shop there from now on. If they will go to that much effort for a used car, then it can be assumed that they will have the same level of care for the new purchases. Great experience and I will shop there again.
Ms Tekia was wonderful to work with. I knew what I wanted and what I was willing to spend. She helped make it happen in very short order. The old days of haggling over a deal are gone. I drove 2 trucks and got financed on site and was gone in under 2.5 hours. I appreciate her being straightforward and honest.
Buster Miles Ford
Drove 3.5 hours to this dealership and so glad I did. Purchased a 2019 Ford F150 Platinum from Chris Clay, and it was the best truck buying experience I every had at a price that couldn't be beat. Very honest and a good christian man. Tommy Moore was very efficient and extremely courteous when it came time for all that paper work. This Dealership is top notch!! Thank you all so very much for a fast and pleasant purchase.
Purchased a 2019 Ford Expedition Limited from Juliana at Buster Miles Ford in Heflin Alabama and had the most pleasant car buying experience ever. They truly went above and beyond getting me the perfect vehicle at a price that couldn't be beat. Outstanding group of honest, hard working people. Thanks so much!
Great buying experience. Chris and Wayne did an outstanding job and even stayed late so we could complete everything with one visit. It was a pleasure doing business with good Christian people. Thanks again!!
Great friendly service is all I can say about Buster Miles!! Mr. George Silva was a blessing for me... He is very knowledgeable about the car industry besides being very caring and considerate!!
Highly satisfying experience
Went online with Car Garu and found the make and model I was looking for at a price within my parameters. The Salesman and staff were very pleasant, straightforward and upfront
Very satisfied with salesperson!
Purchased a used truck from Juliana Gaines and she was awesome! Very friendly and very professional. I felt no pressure whatsoever to purchase the vehicle. When I am ready for another vehicle in the future, I will go straight to her.