Reviews
Ford of Moses Lake review
As usual, the folks at Moses Lake were professional, efficient, and informative. I was under a bit of a time crunch and they got me out of here in plenty of time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey John, thanks for your feedback. We really appreciate your support!
Great Speedy Service
Arrived early for appointment and you were able to get me in earlier, which I greatly appreciate!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review Barry, we appreciate it.
fixed the AC
The staff was very helpful. They fixed the truck and the problem that it was having with the air conditioning.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you found us so helpful! Don't hesitate to call us if you ever need anything.
My best car-buying experience EVER!
This was the easiest car purchase I've ever made. No hassles or heavy-handedness. I was treated very well start to finish. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you chose our dealership, Kathleen. We appreciate your review of our team, and the staff here at Ford of Moses Lake look forward to further serving you in the future!
On schedule and proficient
The vehicle is 'new' ownership for me and I was interested in ascertaining the car's condition. Still in process of determining source of oil leak before dismantle of engine or other parts. Prudent process to minimize unnecessary repairs/replacement of parts.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review Merle, we appreciate it.
Oil change
Everyone was helpful and answered all my questions about detailing my car and to make another appointment and that you do have shuttle service if needed. Thanks for a great experience. Gloria R.O. Vorhies
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Gloria. We always strive to provide excellent service with a professional and caring staff here at our location.
Oil Change
Staff is always very frindly and accommodating. Price is on par with any local shop that I have found (at least for oil changes) waiting room is clean and comfortable. This is my second oil change here and I will make it my regular oil change shop, I drive a fusion SE. Thanks Guys (and gals)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review, we appreciate it. Glad you had a great experience with us.
Great
2015 Ford Focus. The manager was wonderful and very knowledgeable. The service department has always been very helpful and courteous!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Colleen. Thank you for taking the time to share your feedback with us.
Great service
Great customer service. Service was really helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Esgar! We appreciate it.
awesome timely service
I drive a lot for my work, my time is very important and limited to deal with trading off my truck every 3 years or so. Abel and Jason worked with me via email and phone to make my transition in to my new f150 flawless and timely. Thank you guys for working with my hectic schedule.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had such a positive experience with us, Reed! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!