Reviews
Write a reviewWorse Deal I Ever Made
They begged me for a good review while buying and now I know. I have made 3 payments and need a new transmission. Worse decision buying from Auto Class Direct.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
First off, we are sorry that you are having a mechanical issue at all. We strive to find clean, well-maintained, used vehicles -- however, we don't know and can't predict if or when anything will need to be done. We also don't know how a vehicle has been maintained or driven after purchase. We too wish they lasted longer and cost less to own. Last year, after shopping around town, you came into our dealership to try and purchase a vehicle. We looked at several trucks with you and found one we could get financed for you. We did our due diligence to get the vehicle ready for you prior to delivery. You also had an opportunity to test drive and check it out. Again, no one knows what is going to happen in the future of a motorized vehicle. We offer warranties for used vehicles that are reasonably priced with reputable providers to give our customers peace of mind -- you declined. We reviewed and signed all relative docs about purchasing a used vehicle. Until you stormed in rudely demanding that we fix your five-year-old truck with over 100,000 miles that you have been driving for six months, we had no knowledge of any issues. You made a scene in our lobby. You bullied the manager and sales people present and yelled at other customers. We offered to help you find a reasonable mechanic that could take care of this repair and save you some money. Even though you have given us no reason to continue helping you, we stand by this offer and are still willing to help you save money on this repair. Feel free to call our office for a referral.
Top notch
Micah was very helpful in finding me exactly what I needed, and made the buying process stress free. Will definitely buy again, A1 service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your business! It was a pleasure to help you find your quality vehicle.
Thank you Ryan!!
Great customer service. They treated us like family and were very patient with us finding the right car. Ryan was very helpful! I will definitely recommend this place to my family and friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unreliable!!!!!!!!!!!!!
This business is unethical and the employees are morons. We bought an expensive truck that the motor went out under two months. They would not fix the motor or take the truck back. They would not even let us tow the truck to their auto department to look at and made us park it across the street. Then laughed and said "I'm surprised they haven't towed it yet" We talked to the Guy that owns the business across the street and he said that happens a lot and for us not to worry about it getting towed until we could get our insurance to have it towed. They were RUDE and that Micah guy is a joke. I wouldn't recommend stepping foot on this lot! Karma will come back on them, but do yourself a favor and do NOT get involved with these CROOKS!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
RUDE with NO CLASS
Dealt with Marco who was great salesman but when I returned to provide down payment for vehicle, some other woman that worked there was very rude & disrespectful saying she wouldn't take a payment from me. Don't bother going to this place. There's no "Class" at Auto Class Direct
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Retired Registered Nurse
Best place I've been to try to get a car. Niche and Christsl were awesome, kindness and courtesy were top priority. I will recommend this place to ANYONE. ABOVE AND BEYOND SERVICE. ABSOLUTELY EASY PROCESS .AND PROFESSIONAL.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Auto Class Direct is the BEST
Auto class Direct made the car buying process easy and affordable... I bought my last four cars from them...Cory has always been helpful and straightforward... and as always sold me a solid vehicle...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Cory! We have the best customers! It is team work for everyone involved and we are happy when we can help!
JOSH AND RUBY
THE OVERVIEW OF OUR EXPERIENCE WAS "UNSTRESSFUL" AND FUN, YET PROFESSIONAL. JOSH AND RUBY ARE A GREAT TEAM AND LOVE WHAT THEY DO AND ENSURE ALL "BEST" CUSTOMER EXPERIENCE HAPPENED.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for spending the time to review our team and efforts! This means a lot. You know how hard we work to help. Thanks for being a great customer to work with.
RUBY M AUTO CLASS DIRECT IN PLANO
Ruby was GREAT !! Her honesty made this deal work. No pushing, simply a presentation with no squeeze made on me. Vehicle looks great and I expect it to be. She picked me up and made the whole transaction effortless. GOOD JOB RUBY !!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Richard and to everyone involved! We are grateful to have you as a customer! Please come see us again!
RUBY AT AUTO CLASS DIRECT
WENT ABOVE AND BEYOND TO GET US INTO A JEEP I NEVER THOUGHT WE WOULD GET!! VERY FRIENDLY! WE GOT A GREAT DEAL, AND WE'RE LEAVING IN MY DREAM VEHICLE!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Elizabeth! We always love being a part of someone's "dream car" purchase! That is a fun time. We are grateful we could help you! Come see us again!