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Tri-City Subaru

(701 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 7:30am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award
New (877) 645-7414 (877) 645-7414
Used (855) 525-0182 (855) 525-0182
Service (866) 601-4871 (866) 601-4871

Reviews

(701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tri-City Subaru from DealerRater.

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I worked with Michael Chapman to buy my new car and he

I worked with Michael Chapman to buy my new car and he was most helpful. He went above and beyond. Michael answered all my questions and help me find the exact car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Donna, we're delighted to hear that Michael went above and beyond to help you find the perfect car at Tri-City Subaru. Thank you for sharing your experience with us!

very friendly, polite ,couldn't ask for better service

very friendly, polite ,couldn't ask for better service dept. keep me updated and sent me picture of what was needed on my subaru, keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We're delighted to hear that our service department at Tri-City Subaru provided you with excellent care and kept you informed throughout the process. Thank you for your kind words, and we'll certainly keep up the good work!

Very friendly, polite Nolan even walked us to the door

Very friendly, polite Nolan even walked us to the door when our car was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Theresa, we're happy to hear Nolan & the team provided you with a five-star experience here at Tri-City Subaru! Thanks for your business. We hope to see you again in the future!

Well, I brought my vehicle in for an oil change and tire

Well, I brought my vehicle in for an oil change and tire rotation. They offered to buy my car back. However, apparently after 10k miles and 7.5 months, the vehicle is worth $6K less than I paid for it. Terrible depreciation. I will never be buying a Subaru again!!! Also, while waiting, I got a message from them that I needed a new engine air filter and cabin air filter. But they had just put new ones in as part of the Certification process 7.5 months ago. How are they bad already, unless they never really replaced them earlier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

It's disappointing to hear about your experience with the vehicle's depreciation and concerns regarding the air filters. We strive for transparency in our pricing, so it's concerning that this wasn't reflected during your visit. If you have any further questions or would like to discuss these issues more thoroughly, please feel free to reach out directly. Thank you, Gary Arsenault - Fixed Operations Director - 603-742-3647

I love my Crosstrek!

I love my Crosstrek! Sending appreciation to the Tri-City Subaru Service Dept. and to Bret, who took the time and care to work with the insurance co. of my Extended Warranty for necessary repairs: Thank You!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service counter employee named Ringo is extremely rude.

Service counter employee named Ringo is extremely rude. So much so that I purchased my next vehicle with a Honda dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jackie, thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. I hope you'll consider giving us the opportunity to regain your support in the future. Respectfully, Gary Arsenault - Fixed Operations Director - 603-742-3647

Exceptional, Anthony is great.

Exceptional, Anthony is great. My second lease with him, see you in 36 month's Anthony. I absolutely love my Forester!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Laura, we're delighted to hear that Anthony has provided you with a positive leasing experience at Tri-City Subaru! Enjoy your Subaru Forester, and we'll see you in 36 months for the next one!

Excellent new Subaru Forester purchase experience with

Excellent new Subaru Forester purchase experience with Jordan in the sales department including post-purchase follow-ups.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Carl, we're delighted to hear that Jordan provided an excellent experience with your new Subaru Forester purchase at Tri-City Subaru. Thank you for sharing this positive feedback!

I recently visited Tri-City Subaru to explore different

I recently visited Tri-City Subaru to explore different new Subaru models, and I had an outstanding experience. From the moment I walked in to the moment I drove off with my new car, my dealer, Brian, was exceptional. He was welcoming, patient, and transparent throughout the entire process. Brian made it easy to compare options by letting me test drive several models without any pressure, which really helped me make a confident decision. I wholeheartedly recommend Tri-City Subaru—and especially Brian—to anyone in the market for a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Simon, we're delighted to hear that Brian made your car-buying experience exceptional at Tri-City Subaru. Thank you for recommending us and sharing such positive feedback! Enjoy your new Subaru!

My battery had gone dead in the cold weather.

My battery had gone dead in the cold weather. We got an appointment with Ringo for the next day. They gave it a test and found out out was bad, they ordered one and we came in following day and they replace it for free. Great service as always

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi De! We're delighted to hear that Ringo and the Tri-City Subaru team provided you with great service during your battery replacement. It's wonderful knowing we could assist promptly and efficiently. Thank you for sharing your experience!