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Great service department. Very friendly and knowledgeable with the maintenance and service required to keep an older vehicle like mine (2014) running. Brought it to Subaru while in the West Coast a few months back and didn't get anywhere near the level of service or attention to detail as Tri-City.
We do our best to ensure nothing but a positive service experience and we are so glad our commitment to our customers stood out to you. Thank you for choosing Tri-City Subaru and we wish you many safe and happy miles!
Went the Extra Mile
Bret put forth a professional and positive effort to make sure I was pleased with the Service Department yesterday. He restored my belief that Tri- City is one of the tip Subaru Dealerships in the state f New Hampshire. He went the extra mile.
Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with Bret and the Tri-City Subaru team. Drive safely, and we hope to see you again down the road!
Anthony and Sarah restored my faith in car dealerships. Anthony was honest and reliable and not pushy. Sarah at finance was friendly and knowledgeable. Together make a great team. I would recommend because of them.
We are so pleased Anthony and Sarah exceeded your expectations - this is what we strive for! Thank you for trusting Tri-City Subaru and we love to hear you were able to go home in a vehicle that is right for you. Enjoy!
Fast done right
Quick inspection and tire rotation, oil change cleaned interior front windshield and changed wiper blades..easy and resonable-ready for our road trip! On time! Ready now
Here at Tri-City Subaru, we do all we can to efficiently complete service for you so you can get back to enjoying your day. Thank you for stopping by and we wish you safe travels for your road trip, John!
Friendly, Reliable, Efficient, and Competent
I did not purchase my Forrester there, but I have had is serviced there for many years. The people are friendly, reliable and do quality work. I always leave with confidence me vehicle has been well attended too.
Hi Paul - Thank you for continuing to choose Tri-City Subaru for your service needs! We are happy to hear that our team always takes such great care of you and your vehicle. Drive safely until we see you next!
Worse service ever!! Do not use this company!
This company doesn’t care! If something goes wrong! Even if you talk to the owner he will laugh in your face and tell you not to come back!! They are unsafe! They do not care about the safety of their customers! DONOt buy from Here
While our goal is for all customers to have a satisfactory experience. This is an unfortunate example of our struggle to manage this customer. All levels of employees, managers, Tri-City owner and representatives from Subaru of America were involved in this situation indicating our commitment to a satisfactory resolution. Things rapidly turned south when the offer from Tri-City and Subaru of America was not 100% free. Customer proceeded to threaten with negative social media posts and online public review sites like this one. We encourage you to read thru other reviews to gain better insight on how we operate at Tri-City Subaru.
We had a very experienced salesperson who could walk us through all the questions we had about the new features on our new car. There were a lot of electronic features that we did not know how to use.
Great dealer to do business with
I’m 69 years old have bought many cars over the years by far my best experience has been at Tri city Subaru. Since moving to the area they have serviced our 2013 outback always on time friendly and professional. Over this past year l began talking to Patrick Smith a sales representative about the new Ascent he was patient always answered my questions and l never felt pressured. We picked up our new ascent last week and love it. During the process of Negotiating a purchase price and finalizing the deal(paperwork) your entire staff was efficient and professional. Would highly recommend anyone looking to purchase a vehicle give them a try.
Refused to fix damage on vechical when reported
Went to pick up my Used RAV4 on March 9th. Found damage not listed on Carfax. Dealer said they would repair damages. 12 days later dealership called and said damage is too much money will not fix. I have a signed purchases and sales agreement and an email stating they would fix the damage and honor the selling price. dealership still refused to fix damages. See write up on Better Business Bauer also filed a complaint with the attorney General of NH for failure to honor a signed purchase and sales agreement. AVOID THIS DEALERSHIP and all who work here very dishonest people from the owner all the way down ( Waiting to find out the legality of the Purchases and sales agreement)
Mr and Mrs Wallace, we understand your disappointment with the transaction involving the 2014 Toyota RAV4 XLE. We entered into a purchase and sale agreement in good faith. There was indeed damage, unknown to the Sales Manager, upon your inspection of the vehicle. We happily agreed to the necessary repair at no additional cost to you. Because we are not a body shop, we rely on professionals in the field to handle such repairs. As we explained, the vehicle was not repaired to our satisfaction and we felt you would feel the same. We are a family owned/operated business for 50+ years. We do not take our customer?s satisfaction or our reputation lightly. After speaking with the Owners of Tri-City, it was determined that we would wholesale the vehicle and find you, folks, something else. We felt that would be the best approach. Why would we sell you something that would never make you happy? Simply put, we wouldn?t. We had every intention of selling your family another vehicle. That?s what we do. We offer the very best customer service and look forward to earning your business again and again.
Sheila Thompson was great to work with. I went into the dealership with one vehicle in mind, and over the course of a month changed my mind several times, returning for many test drives before finding the perfect car for me. Sheila paid attention to the features, style and price range I wanted, and never tried to steer me in any other direction. And she was fun to work with, we laughed a lot, not what you might expect in a car-buying experience,!