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Crain Ford of Little Rock

(306 reviews)
Visit Crain Ford of Little Rock
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
New (501) 436-4669 (501) 436-4669
Used (501) 436-4692 (501) 436-4692
Service (501) 436-4668 (501) 436-4668

Reviews

(306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Stephen Thornton was and awesome salesman I sent him want...

Stephen Thornton was and awesome salesman I sent him want I wanted and he made sure I got it! thanks Stephen and the crain team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The Customer Service I received was superb! The service...

The Customer Service I received was superb! The service was professional and friendly! Both representatives demonstrated good knowledge about the vehicle. Thank you! Kimberly Jordan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A Dream Come True

Robert Mills and the rest of the team at Crain Buick & GMC helped me spring a monumental surprise on my wife - she had always wanted to wake up to a set of keys under her Christmas tree, and the Crain team helped deliver on that bucket-list item for Tracy. The unveiling was epic, and made both our holidays. Thanks again, Robert - you really caught the spirit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great staff and thanks so much to mr Michael benson. Me...

Great staff and thanks so much to mr Michael benson. Me Benson went above and beyond to help me on my vehicle purchase. Definitely recommending friends and family to salesman (Big mike) Michael Benson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The people at this dealership were very patient with me,...

The people at this dealership were very patient with me, I am a very picky buyer and it took quite a while to figure out what I wanted but they were very patient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Poor management.

As soon as I bought the truck the check engine light came on and they wanted to wait to even look to find out why when you spend 50K on a vehicle I think it should be priority to make sure customers are happy and safe.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please give us a call at (501) 542-6041 and we will do our best to make this better. We hope to hear from you soon.

I would definitely recommend Crain Ford to anyone. My...

I would definitely recommend Crain Ford to anyone. My experience was awesome. Michael Benson sold me an mustang that I absolutely love. Go see him you won’t be disappointed... Veronica J.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service

Thank you to Mr. Henry Hodge-Bey for a pleasant experience on purchasing my first vehicle!!! He was so helpful and I would highly recommend you to anyone looking for a vehicle! I look forward to continuing my business with you in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Service!!!

I recently bought a SUV from Crain Ford in Little Rock with the help of an amazing salesperson named Henry. I had tried multiple other dealerships with no luck and the constant changing of minds that I felt that I was never going to be able to purchase a car. Henry went above and beyond anything that I could ever imagine. Not only did he do everything in his power to get me into a vehicle but he went as far as picking us up from our house, taking me to work, and then dropping my mom off at the dealership so that we could get a loaner car since we were promised things would be finished prior to that day due to us not having a car at the time. I have never had anyone treat us with such respect and stayed true to their word when purchasing a car in the past. I will continue to buy future cars from Henry and I am so grateful and blessed that I decided to give it another go after losing all hope. I feel that Henry deserves so much due to his amazing customer service and I feel that others can learn from his ways. He not only treats his customers with respect but he treats them as though they were part of his family. Thank you Henry for everything that you did for us so that we could easily buy our car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nice dealership

Had a good selection of trucks had good prices. Dealt with a salesman named “big Mike” great guy. I recommend if your looking for a vehicle go to Crain and ask for big Mike. I wasn’t sure which truck I wanted and never felt pressured or pushed by anyone there. They let me pick what I wanted and just provided me the info on each vehicle I inquired about. I’ll do business there again in a few years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Corey! We are so thrilled to hear about your wonderful experience with us! Big Mike is certainly an asset to our team, and we appreciate your kind words! Can't wait to see you again!