Crain Ford of Little Rock

Overall experience has has been pleasant. The facilities are great. I would like to recommend that the dealership employed a greater or someone to acknowledge me upon my arrival. Other than that I'm happy.

First of all, the service department waiting area is really really nice! Huge tv' sand very comfortable. I also love that they wash my car every time I come in to have service done. I didn't buy my car here but I have purchased tires and had all of my service done here and wouldn't go anywhere else.

Amazing customer service, and friendly people. They made the process easy and enjoyable. Wouldn't go anywhere else

I visited Crain Ford of Little Rock on 3/3 to look for a new truck. I was blown away by the service I received from their sales staff. Not only was the selection huge but the over the top eagerness to make sure I knew all the rebates on each model and the best overall purchase options for me just blew me away. I had been to North Point earlier in the day and they didn't act like they even wanted to talk me, I was a bother to them. It was great to feel like someone actually wanted my business and was willing to work to get it. GOOD JOB!

Deshawn is a great salesman, but that dealership doesn't deserve to have him. He went above and beyond searching for a vehicle for me. However, when it came down to it, every vehicle that they would find for me at another dealership, would not come through. I waited for 4 days to get a deal done and walked away empty handed after the sales manager said that I would have to travel anywhere from 4 to 6 hours away to meet the driver and pick up the vehicle I wanted...which is absurd to say the least. Again no fault of my salesman, just poor ethics and communications from higher up the food change.

This was the second time I've been there for an oil change at this dealership on Col. Glenn. First time went pretty well except I picked up a pulse in my brakes. I asked them if they torque the wheels when they rotated them. They said they do. I got so busy I didn't double check them myself though I shouldn't have to. The second time I went to get my oil changed, I asked them again if they torque the wheels when they rotate my wheels. Again they said yes. As I was waiting for my van to be pulled in, I noticed a truck getting it's tires put on. The guy was using an impact wrench, which is a big no no in my book unless you're only spinning the nuts on to follow up with a torque wrench. Nope, the guy popped the hub cap on and he was done. ! I talked to a mechanic when he came in to tell me my van wouldn't fit on the lifts in the oil change area. He explained that's why it's taken almost a half hour to figure out they need to put it on a large rack in another area. Funny, they went through this same situation the last time I was here. I thought they'd figured it out back then and took note. Was I the only one bringing in a van so they don't know? I doubt it. So wasted time there. They finally finished up about 2 hours later. Mind you I went to the express lane and was the only one there. A mechanic came over and assured me they use a torque stick on my tires. Ok, I'll let that slide since it's the south. I never heard it called a torque STICK before. I was glad to finally get out of there. As I walked around the front of my van I notice oily hand prints on the hood and across the chrome grill. What a pig I thought. I was disappointed how sloppy they were with my van and wanted to get out of there before I said something unpleasing. I later saw more dirty oily hand prints on the back bumper and on all four wheel covers from them rotating my tires. I sent in an e-mail mentioning this issue and disappointment and after two days have not yet been contacted by them. If they don't give a hoot, then I'll go someplace else. My van looked like I took it to a shade tree mechanic when I got it back. Oh, and the "inspection" they say they do I have to wonder. My engine oil dip stick was dirty as xxxx from him using it, but my transmission dip stick was nice and clean. Why wouldn't they check the level of the transmission? I thought that was in their list of inspections. I could be wrong, but that doesn't make sense to me. I won't go back to that dealership for the reasons I've given. I'll avoid any dealership with the name Crain in front of it just in case they're all run the same way.

Bought a new explorer for my wife last week and had the best car-buying experience ever. Was treated with first class service and I can be a very tough customer. Salesman (Robert Ward) was great and knew absolutely everything about the product and went above & beyond to make our experience great. Management staff was courteous & professional & wanted to make sure we had a pleasurable buying experience. Finance department got us in & out in a timely manner & was also very courteous & professional. We were so pleased with the experience that I went back today to buy a new F150 from Robert Ward & the 2nd purchase was even better than the first when I didn't think it could get any better. Since Robert already had all my info he was able to expedite the deal even quicker. Robert also explained that the store has gone thru a couple transitions recently with ownership & it was now being ran by one of the best General Managers in the business & he would have the store operating with the upmost respect & concern for the customer. By theses two experiences I can certainly testify that Crain Ford Col Glenn is being managed perfectly & the sales staff is impeccable. I would strongly recommend anyone buying a vehicle to go see these guys at Crain Ford Col Glenn. I'll never buy anywhere else as long as these guys are there.

I had been shopping for a new Mustang for about 3 months when I finally found the exact GT that I was looking for. The sales staff was helpful and the managers Will and Rob couldn't have done anything better. The car was spotless on delivery and I got a full tank. Thanks for all your help, I'll definitely come back!!

Twice I've had my 2013 vehicle in for service and twice its been a disaster. Needed my car fixed and out at a certain/agreed upon time. Not only did I not get my car back on-time. But they didn't even work on my car. Blamed it on the dispatcher not getting the ticket to the technician. Ask me if I wanted to reschedule. Are you kidding!!!! I'll never go to Crain Ford on Colonel Glenn again!!!!

Old time horror story of half truths and conning to sell.