Reviews
Write a reviewThis is an awful dealership w awful customer service!...
This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!
Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.
They lie
This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!
Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.
Unhappy customer
WILL NEVER BUY FROM THIS DEALER AGAIN 2000 miles trans went was supposed to be GM CERTIFIED. It’s been two weeks still waiting for a call back and proof of certification. No will return my phone call or try to help. 28,000 total miles on truck rates 0
Beware
Beware of the salesman Jack Hudson as he fails to return calls and avoids them.Called Tuesday morning intrested in a vehicle to be told I will get it from the other store and let you know when its here.Never calls so my husband calls back and he says it's in the shop waiting on a ordered part.I will call you when done. Well here it is Friday my husband calls hes not avaliable.So my husband calls the other location and guess what it's done and someone else is looking at it.We have bought several vehicles from Hertrich and had good experiences but def will reconsider after this.
GMC SIERRA REPAIR
This was a great experience. The team was thorough, well mannered, explained all aspects and made sure the work was completed on time. Great team to work with and very accommodating to my needs.
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Richard scott
Great sales person Paul Moore worked with me to get me into the truck of my choice. Very courteous, friendly and above all very informative. Made the process of buying a new vehicle painless . I would highly recommend Paul and I.G.Burton.
Mr. & Mrs. Cunningham
Good experience, found the car we wanted, at the price we wanted to pay. Everyone was courteous, and helpful thru the entire process. Will use this dealership again for our automotive needs.
Customer
Stephen was very good salesperson . He's prompt, knowledgeable and consistent. He listens and he cares.
Excellent
I have purchased over 15 new automobiles since I have been driving and I have never had a salesman that would call me after the sale to ask if there is anything they could do. Last August I purchased a new 2015 Buick Enclave. Steve Johnson was my sales agent. I visited him on three occasions before I purchased the vehicle. Every visit he would work with me and always took time to answer any questions. What I like most about Steve, is that he has called me on numerous times after the sale to ascertain if there is anything that he could do. I have never had a sales agent call me after the sale on any of the previous autos I purchased. Steve was professional, knowledgeable, and a joy to work with.