Ozark Chevrolet

I recently took my Chevy Cruze into this dealership because the check engine light came on and when I read the code at autozone, it came up that the intake... manifold was broken and since that is a part of the powertrain, it should still be under warranty. They worked on it and fixed a secondary issue still under warranty, but they lacked the wherewithal to have originally realized that it was under warranty. They attempted to charge me over $1200 for the job until I demanded that they were wrong and that it should still be covered under the powertrain warranty. They realized that they were not going to get a dime out of me until they actually followed the warranty rules and fix it for no charge. But while they were under the car they decided to find 3 other issues that specifically were not covered. All 3 were a hoax because I had a certified technician look at afterwards and he said that they were just trying to get money for doing nothing. Once they were fixed I picked up my car and drove off. Less that 2 weeks later, the check engine light came on again. Upon my inspection, a knocking noise came from the area around the intake manifold (what they just replaced). Long story short, took it in because it seemed like an issue they could have easily caused. They came back with the knock sensor being busted. Now, I’m well aware things break for no apparent reason. However, the knock sensor lies just underneath the intake manifold. Seems a little fishy to me. The main guy that handles the phones said that it was nowhere near the intake manifold. Not according to engine diagrams though... Their quote on labor was $270. A little high, all things considered. Just a short sensor that only requires removing a piece or two. But that is what their book of repairs told them it would cost. I looked it up and found out how easy it was, it’s location, and how likely it was that they caused it. I confronted them and they stuck their ground, even being rude to my wife when I had to step away for a minute. I will not stand for that. We decided that we were going to just do it ourselves. We made sure to give them an earful and showed them the diagrams of how they were wrong. One technician even said that we should pull the car up and pull out the old part since it would “only take a minute”. I confronted him about his estimate for looking at the part to which he responded that the labor cost of $270 was accurate for removing and replacing the part that would “only take a minute” to pull out and look at. We called them out on all of their BS money grabbing practices and then simply demanded our car back because they were not deserving of anyone’s time or money. They then proceeded to require $58.XX dollars to pull our car off the rack! There simply was no way to keep their sticky fingers out of our pocketbook for that one though. I tend to be a quiet calm person that gives people loads of respect. I am also a Chevy guy that is pretty brand-loyal. This dealership has lost all of my faith and business. I will never return to this dealership. I would rather drive the extra 20 minutes to get to Springfield for the dealerships there. Never waste your time with this awful dealership. Go somewhere else. Terrible customer service No responsibility for their mistakes No willingness to work with you Outrageous prices for “only take a minute” jobs Never go here

Very simple purchase. No games . Friendly helpful staff

We just purchased a new Silverado and our overall experience was great! “Hank” Maggard new his inventory and worked so hard to fit us with the right truck... and he did it! Hank is not a pushy salesman he is more like a helpful friend. Everyone there was friendly and very respectful and polite, great experience and awesome truck!!! Thank you Hank Tom and Kris

Advertised internet price and then tried to jack up the price $800 more. Not truthful and not upfront on several things. Wanted to bring in a cashier's... check and pay in full, but was told I could not get the vehicle at that price and it would be another $1500 if I did not finance?

My husband and I will never shop at another car dealership in the area now that we have experienced the excellent customer service at Ozark Chevrolet.... They are fair, friendly and actually care about their customers. We have traded many vehicles over the years and other salesman haven’t come close to the customer service “Hank” gave us!!

Charged 190 over any other local chevy dealer. Wont make it right and xant answer for charges on the bill. Not a good honest company at all.

I found an 09 Ford, I came to look at it, bought it on Saturday! Drove great everything worked, Sunday it started overheating when it was idling! I called... my salesman, service got a hold of me, before noon Monday it was in the shop being fixed! Great, friendly people! I’m a Ford guy, but after my experience at Ozark Chevy I would definitely look at a new Chevy vehicle from here! Shout out to Scott my salesman! Awesome guy! Jumped through hoops to make me happy, I’m not sure how many times he offered to take me somewhere or give me a vehicle to drive while I was waiting on it! Great people, i would definitely buy another vehicle from them!

If you don’t like haggling and dealing with shady care salesmen, then this the place for you. Quick and friendly service without game playing. I... highly recommend Ozark Chevy and Kyle Gifford. They also had the best prices I could find within 250 miles.

Just want to say thanks to Hank Maggard, Shane Webb and Chad Runk for all the hard work they did to get me in my new car. All of the staff were very... friendly. That went above and beyond their job to help me. My overall experience was great. Thanks again for all your help and I love my new car. Very satisfied!!

Excellent customer service. Richard "Hank" Maggard went above and beyond to get us in a new Chevy Pickup. All the staff were very friendly and helpful!... Thank you to Wyatt Percival for telling us to come down and look!