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Arlington Acura in Palatine

4.5
(210 reviews)
2018 state dealer award View 3 awards
2018 state dealer award
2018 consumer dealer award 2017 consumer dealer award

Inventory

  • Acura Certified
    2022 Acura RDX
    12,691 mi.
    $37,998
  • Acura Certified
    2023 Acura RDX
    7,378 mi.
    $44,798 $200 price drop
  • Acura Certified
    2023 Acura TLX
    4,234 mi.
    $38,998 $497 price drop
  • Acura Certified
    2023 Acura MDX
    30,638 mi.
    $47,798 $200 price drop
  • Acura Certified
    2023 Acura TLX
    12,515 mi.
    $38,700 $295 price drop
See all 7 vehicles from this dealership.

Reviews

4.5
(210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Do not buy an Acura MDX.

Do not buy an Acura MDX. I have a lemon and they can't fit it. The worst experience that I have ever had!

1.0

Do not buy an Acura MDX.

Do not buy an Acura MDX. I have a lemon and they can't fit it. The worst experience that I have ever had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (847) 991-9000 so we can understand your situation better in order to try and turn your experience around. Thank you, Arlington Acura In Palatine

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5.0

Great Service

Roger was very attentive and helpful to me. He made sure to address all of my questions, too. The service was fast and efficient. Thank you, Roger!

5.0

Great Service

Roger was very attentive and helpful to me. He made sure to address all of my questions, too. The service was fast and efficient. Thank you, Roger!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Arlington Acura In Palatine. We are always more than happy to assist you if anything else comes up. Take care!

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5.0

Great service!

My tire was repaired quickly and was super clean at pick up. I made my service appointment on line and received texts/phone calls throughout the process.

5.0

Great service!

My tire was repaired quickly and was super clean at pick up. I made my service appointment on line and received texts/phone calls throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tricia, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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1.0

I visited this dealership on 1/30/23 and had one of the

I visited this dealership on 1/30/23 and had one of the worst experiences trying to buying a car. This is the first dealership I have seen using a higher tax rate than at contract time flip the rate to the correct tax rate only to keep the money. When I asked them to fix the tax form to the higher tax rate they declined. They know what they are doing!. This is super shady! Not to mention they are forcing customers to purchase their garbage ceramic coating package and anti theft devices. Buyer beware to the flipping tax rate trick!

1.0

I visited this dealership on 1/30/23 and had one of the

I visited this dealership on 1/30/23 and had one of the worst experiences trying to buying a car. This is the first dealership I have seen using a higher tax rate than at contract time flip the rate to the correct tax rate only to keep the money. When I asked them to fix the tax form to the higher tax rate they declined. They know what they are doing!. This is super shady! Not to mention they are forcing customers to purchase their garbage ceramic coating package and anti theft devices. Buyer beware to the flipping tax rate trick!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dear Omar thank you for your review but we were straight forward about selling price and definitely can’t negotiate sales taxes as far as any products are optional and absolutely not a deal breaker , sorry we couldn’t earn your business Arlington Acura team 847 991 9000

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5.0

Oil Change Plus

I brought the car in for an oil change and tire rotation and left with a safer car. A 4 tires lost air pressure in the cold snap 3 bounced back when it warmed and one didn't. They found a leak and repaired it. A damaged suspension component was also found. That was likely something missed by the body shop that repaired a minor fender bender last year. I was also given a ride home and a pick up when the need for extra work was determined. Great service, highly recommend.

5.0

Oil Change Plus

I brought the car in for an oil change and tire rotation and left with a safer car. A 4 tires lost air pressure in the cold snap 3 bounced back when it warmed and one didn't. They found a leak and repaired it. A damaged suspension component was also found. That was likely something missed by the body shop that repaired a minor fender bender last year. I was also given a ride home and a pick up when the need for extra work was determined. Great service, highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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5.0

Flat tire emergency

Had a full tire blowout and needed my car to be towed. The tow came to collect my car from my jobsite and brought it to the dealer with no hassle. I was periodically contacted about my car/service through out the day. My car was ready by the time I left work. Overall great experience for a stressful event.

5.0

Flat tire emergency

Had a full tire blowout and needed my car to be towed. The tow came to collect my car from my jobsite and brought it to the dealer with no hassle. I was periodically contacted about my car/service through out the day. My car was ready by the time I left work. Overall great experience for a stressful event.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Donna, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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5.0

Always Excellent Service

My vehicle, a 2014 MDX, needed immediate attention so took it in without an appointment. The Service Desk was responsive and got my vehicle into the shop within 45 minutes. Every thing was taken care to my great satisfaction. I've been a customer for over 29 years and the Service Department has never disappointed me..

5.0

Always Excellent Service

My vehicle, a 2014 MDX, needed immediate attention so took it in without an appointment. The Service Desk was responsive and got my vehicle into the shop within 45 minutes. Every thing was taken care to my great satisfaction. I've been a customer for over 29 years and the Service Department has never disappointed me..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Joeh, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

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5.0

Very good services

I don’t wait long time Very good service Very good service Very good service service services services Very very very very very very very very very

5.0

Very good services

I don’t wait long time Very good service Very good service Very good service service services services Very very very very very very very very very

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Yolana, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

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5.0

Service for 148,185 mi Acura RLX 2017

the service I received was excellent. the staff were attentive and knowledgeable. the mechanic furnished a video of the multi-point inspection. He addressed what required immediate attention and noted what should be observed over time.

5.0

Service for 148,185 mi Acura RLX 2017

the service I received was excellent. the staff were attentive and knowledgeable. the mechanic furnished a video of the multi-point inspection. He addressed what required immediate attention and noted what should be observed over time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Brian, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Great Service

Thorough maintenance check, courteous and professional. Explained what was needed, parts to be replaced and cost. Car expertly serviced, cleaned and washed. Always know our car is well taken care of. Arlington Acura service department is terrific.

5.0

Great Service

Thorough maintenance check, courteous and professional. Explained what was needed, parts to be replaced and cost. Car expertly serviced, cleaned and washed. Always know our car is well taken care of. Arlington Acura service department is terrific.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Arlington Acura In Palatine! We hope you have a great day!

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See all 210 reviews