Reviews
Write a reviewI sold my Kia Soul to Carmax a few months ago.
I sold my Kia Soul to Carmax a few months ago. The offer was at the price I was asking on other sites. My Soul had only 33k miles on it but pressures from my mom made me sell it. The offer came via text message and it was a super quick sale. The check was deposited without issues. It was all very smooth.
I sold my Kia Soul to Carmax a few months ago.
I sold my Kia Soul to Carmax a few months ago. The offer was at the price I was asking on other sites. My Soul had only 33k miles on it but pressures from my mom made me sell it. The offer came via text message and it was a super quick sale. The check was deposited without issues. It was all very smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
They never contacted me and I don’t know why bad business
They never contacted me and I don’t know why bad business really wanted that QX80
They never contacted me and I don’t know why bad business
They never contacted me and I don’t know why bad business really wanted that QX80
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
This review is specifically regarding pricing.
This review is specifically regarding pricing. Two separate times cars that I was waiting to become available had price increases. One jumped from $19,998 to $21,998 and the other jumped from $20,998 to $21,998. Despite my having a screenshot of original price, Carmax refused to honor original price. Very frustrating experience and Carmax really putting higher than market value on these cars.
This review is specifically regarding pricing.
This review is specifically regarding pricing. Two separate times cars that I was waiting to become available had price increases. One jumped from $19,998 to $21,998 and the other jumped from $20,998 to $21,998. Despite my having a screenshot of original price, Carmax refused to honor original price. Very frustrating experience and Carmax really putting higher than market value on these cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
BIG MISTAke!
I was so happy with our purchase with Carmax and the experience we had, but that all changed today. Less than 4 months after purchasing a vehicle with less than 12k miles, we are now having to replace a hose that will cost nearly $1,000. Their extended warranty is useless as well. It is quite apparent they do not inspect their vehicle before they sell them or they would have noticed a bad hose. Making matters worse, there was a factory recall on the vehicle so now, two parts have to be replaced. Not only am I out $1,000 for their incompetence, but I am also without a car this week because the parts are no in stock. Please stay away from this place! You have been warned!
BIG MISTAke!
I was so happy with our purchase with Carmax and the experience we had, but that all changed today. Less than 4 months after purchasing a vehicle with less than 12k miles, we are now having to replace a hose that will cost nearly $1,000. Their extended warranty is useless as well. It is quite apparent they do not inspect their vehicle before they sell them or they would have noticed a bad hose. Making matters worse, there was a factory recall on the vehicle so now, two parts have to be replaced. Not only am I out $1,000 for their incompetence, but I am also without a car this week because the parts are no in stock. Please stay away from this place! You have been warned!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Looking for a Used Vehichle
The sales representatives were friendly and patient. They discussed different options with me.
Looking for a Used Vehichle
The sales representatives were friendly and patient. They discussed different options with me.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
No pressure
I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
No pressure
I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow, area51media, thank you for this great post. We're so happy to hear that you had a good experience at our Augusta store. We try our best to break the stereotypical dealer mold in everything we do.