CarMax Augusta - Offering Express Pickup and Home Delivery

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(3 reviews)
Visit CarMax Augusta - Offering Express Pickup and Home Delivery
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–7:00pm

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(706) 993-2942 (706) 993-2942

Inventory

See all 111 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2016.
Experience Clear and Simple Car Buying and Selling

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(3 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

BIG MISTAke!

I was so happy with our purchase with Carmax and the experience we had, but that all changed today. Less than 4 months after purchasing a vehicle with less than 12k miles, we are now having to replace a hose that will cost nearly $1,000. Their extended warranty is useless as well. It is quite apparent they do not inspect their vehicle before they sell them or they would have noticed a bad hose. Making matters worse, there was a factory recall on the vehicle so now, two parts have to be replaced. Not only am I out $1,000 for their incompetence, but I am also without a car this week because the parts are no in stock. Please stay away from this place! You have been warned!

1.0

BIG MISTAke!

I was so happy with our purchase with Carmax and the experience we had, but that all changed today. Less than 4 months after purchasing a vehicle with less than 12k miles, we are now having to replace a hose that will cost nearly $1,000. Their extended warranty is useless as well. It is quite apparent they do not inspect their vehicle before they sell them or they would have noticed a bad hose. Making matters worse, there was a factory recall on the vehicle so now, two parts have to be replaced. Not only am I out $1,000 for their incompetence, but I am also without a car this week because the parts are no in stock. Please stay away from this place! You have been warned!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2.0

Looking for a Used Vehichle

The sales representatives were friendly and patient. They discussed different options with me.

2.0

Looking for a Used Vehichle

The sales representatives were friendly and patient. They discussed different options with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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4.0

No pressure

I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.

4.0

No pressure

I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wow, area51media, thank you for this great post. We're so happy to hear that you had a good experience at our Augusta store. We try our best to break the stereotypical dealer mold in everything we do.

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