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Thompson Buick, GMC, Cadillac

(827 reviews)
Visit Thompson Buick, GMC, Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (417) 595-4632 (417) 595-4632
Used (417) 449-5274 (417) 449-5274
Service (417) 449-5280 (417) 449-5280

Reviews

(827 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Buick, GMC, Cadillac from DealerRater.

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Great Customer Service

Eddie Williamson was very helpful in helping me find exactly what I was looking for with no hard sales pitch, he listened and was very helpful. In this timeHighly recommend Eddie Williamson @Thompsons

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

Just bought my Escalade and everything went completely...

Just bought my Escalade and everything went completely smooth, great communication, and they made sure everything was perfect! Thank you for such a great job, Tito!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi there, thank you so much for your positive comments about Thompson Buick GMC of Springfield! We look forward to your next visit! Take care!

Eddie Williamson and Thompson Sales made the purchase of...

Eddie Williamson and Thompson Sales made the purchase of my new 2022 GMC SLT very pleasant and easy - couldn't be happier. Thompson's is a high quality organization that has been in Springfield for a long time and their excellence is reflected by Eddie, who has been with Thompson's a long time. This wasn't my first purchase from Thompson's and I'm sure it won't be my last - thanks, guys! Eddie, you were right about how quick and smooth the 6.2 engine/10 speed transmission was, wow. My wife noticed how whisper quiet the truck was while rolling down the highway. Great choice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Thompson Buick GMC of Springfield! We are always more than happy to assist you if anything else comes up. Take care!

Great customer service from the day it was ordered until...

Great customer service from the day it was ordered until I received my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Quick response from Quinten regarding repairs needed for...

Quick response from Quinten regarding repairs needed for my auto. Friendly staff in Springfield office.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC of Springfield. We are always more than happy to assist you if anything else comes up. Take care!

All around great experience. I have been doing business...

All around great experience. I have been doing business with Thompson sales for over 20 years. I have never had one bad experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Kevin are the best! Thompson Cadillac experience is #1...

Kevin are the best! Thompson Cadillac experience is #1 sects car I’ve bought from them! Excellent Service. Anthony was awesome too! Thank you Sandra B

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

Salesman Eric Simon was very knowledgeable and helpful....

Salesman Eric Simon was very knowledgeable and helpful. He made our trade experience much less stressful as he did on a previous transaction. Very much recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Eric here at Thompson Buick GMC of Springfield! Thanks again for the recommendation, and have an amazing day!

A great experience with all the staff

Vince Hamilton provided excellent service. I was interested in a vehicle that had not arrived. Vince kept informed as to progress. He emailed me the day it arrived before the dealership opened. Then as it turned out I did not have a current Proof of Insurance car. He and the dealership worked with me until the next day. Very kind and understanding. The interest rate Thompson obtained was 2% lower than I could o rain at a local bank. This is the second new vehicle we have purchased at Thompson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thompson Buick GMC of Springfield. We look forward to your next visit! Take care!

Vince Hamilton provided excellent service. I was...

Vince Hamilton provided excellent service. I was interested in a vehicle that had not arrived. Vince kept informed as to progress. He emailed me the day it arrived before the dealership opened. Then as it turned out I did not have a current Proof of Insurance car. He and the dealership worked with me until the next day. Very kind and understanding. The interest rate Thompson obtained was 2% lower than I could o rain at a local bank. This is the second new vehicle we have purchased at Thompson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Thompson Buick GMC of Springfield and we hope to see you again.