Chevrolet of Smithtown

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
154 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 26, 2019

    The customer service was great and the salesman excellent. He was always in contact with us and followed up after as well. Would definitely recommend... this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 16, 2019

    Their prices are fake, the have in fine print that price is $2,000 less for trade in. They are crooks. Do not buy from them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joe, we would like the opportunity to address your concerns. Please reach out to us directly at (631) 406-9158 when you have a chance. Thank you, and ...we look forward to hearing from you.

  • July 24, 2018

    I have been leasing cars for years but this was my first experience with Chevrolet of Smithtown and I can honestly say it was wonderful. We felt totally... at ease upon entry to the dealership and every person we worked with was knowledgeable, helpful and never made us feel like they were pressuring a sale. Needless to say we left with a beautiful new car . Very happy with our deal. They have made customers for life.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tom, thank you so much for this wonderful response! We appreciate your kind words. If you have any further questions, please give us a call. We're ...always happy to help!

  • 5.0 out of 5
    December 7, 2019

    Outstanding customer service when got my truck serviced!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ray, your satisfaction is important to us, so we want to sincerely thank you for choosing Chevrolet of Smithtown and we hope to see you again soon!

  • 5.0 out of 5
    September 18, 2019

    Staff showed us many vehicles with a wide array of options. Very helpful and informative. James was knowledgeable about financing options and put us into... our dream truck.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Walter, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Che...vrolet of Smithtown

  • 5.0 out of 5
    September 10, 2019

    My salesman was professional and went the extra mile To insure a smooth transaction and he made sure I received the vehicle and accessories I needed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary Ellen, your satisfaction is important to us, so we want to sincerely thank you for choosing Chevrolet of Smithtown and we hope to see you again s...oon!

  • 5.0 out of 5
    August 18, 2019

    OUr sales person Ron was very helpful and was very satisfied with him

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, your satisfaction is important to us, so we want to sincerely thank you for choosing Chevrolet of Smithtown! We hope to be of service to you ag...ain in the future.

  • 5.0 out of 5
    June 1, 2019

    Overall experience was good. Concerns we had were addressed and promptly taken care of.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Henry Wretzel, thank you so much for this wonderful response! We appreciate your kind words.

  • 5.0 out of 5
    May 15, 2019

    The Salesperson Andrew was very professional and knew the Vehicle I was purchasing. He didn't have the color I wanted on site but had it there within 1... day. I was very pleased with the entire process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jim, thank you so much for this wonderful response! We appreciate your kind words.

  • 1.0 out of 5
    May 10, 2019

    Let me preface this review by informing you that I've never left a review for any business. However, I just can't let a business treat customers in an... unethical manner without warning others.... Purchase a pre-owned 2015 Tahoe for my daughter from this dealership. Upon bringing the car home, we started to noticed oil spots in our driveway and a rough ride. Made an appointment with dealer to address, but I was curious as to the location of the oil leak. I discovered that there was oil on the bottom of the shocks and splash pan under the car. The dealer indicated that the transmission and engine oil lines needed to be replaced, which they did. They indicated that the rough ride is because the vehicle has 22 inch wheels and that if I wanted a smoother ride, I can have the wheels changed. After taking the car on an extended 1000 mile road trip, we determined that the car was unsafe to drive. We brought it to our regular mechanic to investigate and he said the oil you were seeing was coming from the shocks. The shocks failed and locked in the extended position. He recommended bringing it back to the dealer complaining, which we did. Dealer confirms that the front struts need to be replaced, but it will cost $1969.39. I went ahead with the repair and was promised that the used car manager, Tom would call me to work something out. However, despite repeated calls to him, he refuses to call back. Bottom line is please do yourself a favor. If you are going to spend your hard earned money at a dealership, there are a lot of options out there. Don't buy a used vehicle from this dealer. Thank you for reading my review. Joe De Giorgio

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Joe, please reach out to discuss at your earliest convenience so we can work toward a resolution together. Thank you. -Debbie Gootos 631-265-6000 ext....1024 dgootos@chevroletofsmithtown.com

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