Chevrolet of Smithtown

Buyers beware! From the perspective of a business owner this establishment is an absolute embarrassment. I called to purchase a 2021 Ford Explorer two weeks ago and was graciously given the most incompetent and inconsiderate salesman, Andrew Giancontieri. After finding out the advertised prices don't include a $2000 hidden fee I had to negotiate a price with the used car manager Tom Kocoris due to Andrew not having any authorization to negotiate. A price was agreed upon and I requested an electronic sales and finance agreement which I was repeatedly denied and never provided. I had to fly 700 miles and drive 2 hours from the airport to pick up the car. Andrew knew of my arrival date and estimated arrival time and he was so inconsiderate of my time that nothing was ready upon arrival. After waiting over an hour to be shown the vehicle, during inspection of the vehicle, I found damage from an accident that wasn't reported nor disclosed in the CARFAX report on the vehicle. I tried to renegotiate the price due to the damage and Tom Kocoris was absolutely ignorant to me and told me the dealership was, "Losing their shirt on this vehicle." I reluctantly agreed to purchase the vehicle anyway. During the paperwork process the dealership overcharged me $709.63 in sales tax that I'm still currently trying to get refunded. Thankfully Donna Catapano in the finance department has been the one saving grace and is working with me to fix this issue! If I could give them zero stars I would. I will never purchase another vehicle from this establishment and would encourage anyone in the market to look elsewhere!

Buyers beware! From the perspective of a business owner this establishment is an absolute embarrassment. I called to purchase a 2021 Ford Explorer two weeks ago and was graciously given the most incompetent and inconsiderate salesman, Andrew Giancontieri. After finding out the advertised prices don't include a $2000 hidden fee I had to negotiate a price with the used car manager Tom Kocoris due to Andrew not having any authorization to negotiate. A price was agreed upon and I requested an electronic sales and finance agreement which I was repeatedly denied and never provided. I had to fly 700 miles and drive 2 hours from the airport to pick up the car. Andrew knew of my arrival date and estimated arrival time and he was so inconsiderate of my time that nothing was ready upon arrival. After waiting over an hour to be shown the vehicle, during inspection of the vehicle, I found damage from an accident that wasn't reported nor disclosed in the CARFAX report on the vehicle. I tried to renegotiate the price due to the damage and Tom Kocoris was absolutely ignorant to me and told me the dealership was, "Losing their shirt on this vehicle." I reluctantly agreed to purchase the vehicle anyway. During the paperwork process the dealership overcharged me $709.63 in sales tax that I'm still currently trying to get refunded. Thankfully Donna Catapano in the finance department has been the one saving grace and is working with me to fix this issue! If I could give them zero stars I would. I will never purchase another vehicle from this establishment and would encourage anyone in the market to look elsewhere!

Went to buy a new traverse. Long story short, price was high and they low balled me in my trade. Went to leave and some guy was just standing behind me( sales manager) he never introduced himself to me. He asked what’s wrong and I explained. He goes “ well it’s a 50k car and gm is on strike” then proceeds to say “ I gave you employee pricing” ( they did nothing but take off 1k cash as per the website LOL) Than I said my trade was too low and that I got a better offer and king orouke, and explained how these payments he offered and 100 more a month, he said “ well it’s a numbers game”!!!! Then I said I agree and I hate buying cars these days and he said “ I hate to sell them”. If you wanted to see the sleaziest of salesman, come see this guy. He is the definition of what people hate about salesman. He has been the most unprofessional manage I have ever seen. I would NEVER buy a car from them. They have a bunch of sharks just staring at you as soon as you walk in and are all jack&$$:!! Stay away!

Chevy of smithtown is the best dealership on Long Island They are not pushy and work with you very professional caring and trustworthy. This is a go to for a veh used or new. Also the service is amazing very helpful professional and greet you with a smile you can tell the staff loves working here and are happy. Kathy was great very sweet and professional Everyone is willing to help you . Thank you Kathy and thank you Jim your dealership is amazing

Ronnie was the Representative who approached me when I walked through the door. He listened to what I was looking for, very professional, courteous, polite, honest, true to his word, not pushy and understanding. Ronnie made sure everything was taken care of, went well above and beyond. Ronnie worked hard to find me the vehicle with the features I was looking for. A great asset to Smithtown Chevrolet

Alex Mora is a rockstar made the whole process extremely easy. I’ve never had a dealership work with me in the capacity in which these people did really great stuff. 15/10

Have an issue with finance that has been ongoing for weeks. The issue is still not resolved and Smithtown is currently non-responsive to any forms of communication. John Braken the head of finance reached out to us on a Tuesday. We were told that he will need to go talk to his boss about refunding this fee and was promised a call Thursday. Thursday came around and no call. We called to follow up Friday and was connected to finance, however we were put on speakerphone and no one introduced themselves and just told us John will be in at 9am Saturday and just hung up on us. Very unprofessional. Today is Monday and the issue is still not resolved.

Undisclosed fees were tact on between the contract that was initially drawn versus the finance papers that were processed. When asked about the discrepancy, vague responses were given and kept on reiterating that it was just a $995 dealer fee even though we pointed out that no where on the paperwork shows this $995 fee. Dealer fees are set at a state max of $175. All fees/charges were itemized EXCEPT for this elusive $995 fee (price of car, sales tax, NY state inspection, NYS tire recycling fee and dealer processing fee of $175 were all clearly labeled on the paperwork).

Worked with Mitch on this deal, very professional and responsive. Jimmy stepped in since Mitch was out, all worked out without and problem. Then finalized with John in finance. Loved the transparency! Everyone was so courteous and helpful. Dealership is HIGHLY recommended!

Very professional and knowledgeable staff. Jimmy was very helpful answered all my questions and would recommend smithtown auto