Chevrolet of Smithtown

The Smithtown Chevy dealership is in a class of its own. They made this experience easy and hassle free.

Stay clear of this dealership. Salesman won't return phone calls or go to any effort to cater to your wishes, even after an in person consultation and exchange of personal documentation. If they don't immediately have what you want to buy you are totally dismissed.

Efficient, honest & on the ball Everyone from sales to finance! Especially Donna & Larry in Smithtown!

I always appreciate the overview of Service Manager Fran. My Service Advisor Kathy A. is always thorough. She advised me on the best Technician to deal with my 'sticking manual transmission clutch' situation in my 2000 Camaro SS and she took time to consult with the technician directly. Kathy is always very cordial, well informed and a pleasure to work with. Ed, the experienced technician, advised replacement of the clutch master cylinder. He also tightened an adjacent component (forgot what it was) as part of his due diligence. He spoke to me about the job afterwards and I appreciated his friendly professionalism. These are some of the reasons I always return to Smithtown Chevrolet.

This was a nightmare experience. The original sales person was fired and my order was ?lost? in the dealer system for months. I kept calling and emailing and they would put me through to the fired employee?s voicemail, even though they knew he was not there. After three months, I was finally escalated to a manager (after I called the national Chevrolet customer service and filed a complaint). That?s when Bill Comer was introduced into the situation. He said the car I wanted to order could not be ordered due to a shortage of parts. So instead on contacting me, they waited and waited and let my order sit without anyone contacting me. I asked Bill the price of the vehicle and he said he would send me the invoice for the vehicle purchased. He then said that a different sales person would be my main contact. Never spoke to that person and they never responded to my numerous phone calls. After speaking to reception, they had never heard of the sales person that Bill Comer referred me to. After many phone calls and escalations to customer service, Bill finally returned my call and said the vehicle was being built. I asked again for the price and he sent me a build receipt that had no payment info. I built the car online, should this to Bill and said if this was what I was expecting to pay. He said that the price of the vehicle had gone up since I ordered it. After going back and forth, he said the dealer would honor the price that I was quoted when I ordered the vehicle. So the vehicle was supposed to come in on the 16th of April (5 months after it was ordered). That is when I was introduced to the delivery manager, Dan Jackson. He told me the vehicle was lost and they were working to find it. The vehicle finally arrived at the dealer on the 23rd. At that point, I asked for a final price, which I was never given. I insisted on finding out the price from Bill and we agreed on the original price I was quoted. We agreed on the phone and I asked Bill Comer for this in writing but he never sent it. I then asked Dan, the delivery manager to send me all of the sale paperwork ahead of time because I had a limited window of availability and that I wanted to review everything before I went in. He said he spoke to Bill and that everything was all set up. I again asked that I see all of the paperwork ahead of time. He said that he specializes in quick handovers and assured me that everything that I spoke to Bill about was in order. The morning of the delivery, I walk in to the dealer. They immediately begin taking the plates off the old car and put it on the new car before I sign anything, which I put a stop to and said I wanted to review the paperwork. At that point the sales person should me the paperwork and the price of the vehicle was $5k more than the quote I was given. I asked to speak to Bill and they said he was not in the office and when they called him he refused to speak to me. I asked to speak to the senior sales manager in the floor. He said that ?I got Chevy to build me a rare vehicle and he was not going to sell it to me for the price I had spoken to Bill about.? He said the vehicle price was $5k over what they had quoted me. He continued to mention that he had many people waiting on orders who would happily pay over $10k over that price, so he didn?t need to sell the car to me. I asked for his name and he refused to provide it. This entire nightmare is so unprofessional and corrupt. I would never purchase anything from here and these people should not be employed. What a disgrace. This entire process seemed on the border of being legal from the beginning. I will continue to research who the other sales manager was and update this. He should not be employed either.

Polite and very accommodating. This is my second Lease in 8 months from Oliver.

Very courteous service writers clean waiting room. Short wait time.

Can?t believe they have a surcharge for using credit cards. I see restaurants doing this but now the world will do it and eliminate any benefit of having a card and not having to carry cash.

Everything great ? service customer was excellent

Completely satisfied! Jimmy was a pleasure to work with