Royal Auto Group

4.4 out of 5 4.4

About Our Dealership

Dealer on Cars.com since June 2010

Reviews

4.4 out of 5 4.4
130 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 10, 2020

    I own a dozen fleet vehicles and this is the worst experience I've ever had buying a vehicle. The word of every person in that place is no good. They will... say one thing, then scam you out of your money once you're there. Junk cars, being sold as if they are good. Lying employees saying one thing and then holding your car hostage until you pay for "repairs" you never asked for or approved in the first place.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 5, 2020

    Do not waste your time. They made me do a credit application for a vehicle in order to schedule test drive, then when I got there to test drive the car... the next day, they had sold it. Salesman walked me around the lot but had no clue what was there, told me he had to go inside to check his computer and never came back out. After browsing myself I realized he probably wasn’t coming back out and when I walked past his desk he was sitting there eating lunch. The only reason they don’t get a score of 1 is because it seems like you could potentially get a decently priced vehicle if you do all the work yourself and time everything perfectly.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 16, 2014

    I didn't think that I would qualify for an auto loan, but Moe changed all of that and made the process simple and easy. I am so glad that my first choice... of dealerships was Royal Auto Group. Moe's patience, experience and knowledge made me feel at ease. Thank you Royal Auto Group, and a special thank you to Moe!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks Dawn! Anything you need, just call!

  • 4.0 out of 5
    February 26, 2020

    Eddie and Mo were very helpful in the buying process. I can't complain. So far the car has been running well. I do have to say that the mileage listed... in the ad increased from the time I bought the car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    August 25, 2019

    I took long to get tags and registration. didn't call to explain why so long. Car had engine changes and didn't informed. Will never recommend that place... to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 21, 2019

    I wouldn't recommend this place to my worse enemy! the women is a scam artisit and she wrote up my car for more then its worth on my contract! She will... try to rush and speed up the process this way you won't catch on to her BS!! do not go here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 3, 2019

    We just traveled two hours in each direction and were extremely disappointed. The photos proved unreliable, as the car had been driven 1,006 miles since... they were taken and was covered with animal hair, a dirty bandage, etc. (I kid you not). The photos had been carefully taken (1,000 miles earlier) to hide things like rust (substantial), internal blemishes, a cut-out (by this dealer) blind for the moon roof (undisclosed). It ran well, but the rust was far too advanced to make it a reasonable purchase and the moon roof seemed like a serious liability. In addition, the song and dance about excellent thorough repairs, new tires (false), new rotors (possible) for a fee undisclosed on the internet of $859 is unusual to say the least. I made numerous calls to the dealer requesting a set price because I'd been warned by other reviews of the hidden 'prep' fees. It took about 8 calls to finally get a figure in writing ($859 higher than the internet price, excluding taxes, title, tags, etc). Buyer beware.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 7 found this review helpful. Did you?
  • 2.0 out of 5
    June 29, 2019

    Purchasing the car was indeed easy but the finances were not the same as what was listed online and that was before my interest rate was applied. My down... payment tripled as did the total sale price. The warranty information is a reimbursement rather than costs covered at a preferred service provider. I needed a car ASAP and thought i was getting a good deal. Seems now I’ve been hustled. Buyer beware...

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2019

    Found a car from this dealer on their website. I stopped in and I drove out in my new car. Eddie was great and he worked hard to help me get my new car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2019

    Bernard was extremely helpful in helping me to get a car. We came in on a Saturday after they were closed and Bernard insisted we take a test drive and... come and sit with him. He had us make an appointment to come that Monday. He helped me get approved for a loan when I thought I would be denied. He said he was going to get me into the car and he did not disappoint.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
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