Royal Auto Group

Edit: Unfortunately I have to change my review to 1 star. I initially left a 5 star review after being pressured by my salesman Max to do so only a few days after the sale. This seems to be a theme with them to generate a higher rating. So the good: The sale and loan process was super simple and easy. As was the delivery of the vehicle from NJ to NC. The car was delivered quickly and at a reasonable price. The bad, and there’s a lot of it: Before signing the documents I specifically asked if there was anything wrong with the vehicle other than the wheel scuff shown on the listing. I was told the car was perfect and there was no other issues. I was also told that the car had two keys and one key was going to be with the car when it was delivered and the other key was going to be mailed to me because it was in Florida for some reason. Long story short, 5 weeks later and still no second key despite 5 attempts on my part to have it sent to me. I spoke with Max, my salesman, Trevor, the finance manager, and left messages with the GM to no avail. I was told multiple times that it would be taken care of and they would get back to me. No one ever got back to me. The car was delivered to my house at nighttime and the next day I was able to inspect the car and drive it. There were 4 significant scratches on the car, the back two tires are completely bald (1/32” of tread), the front tires aren’t much better (and have a giant gash in the sidewall), the windshield looks someone shot it with birdshot from a 12 gauge, the emergency parking brake light was flashing, and the service light was on saying it needed brake service (unrelated to the emergency brake light) as well. $165 at a dealership to clear the emergency brake light, $268 for the brake service, $1500 for new tires, and of course $450 for a second key to be made. If you’ve read this far, hopefully you’ll think twice about buying here. I’m sure I’m missing something, but I think I’ve made my point.

Salesperson was not at all interested in my purchase of a van. Felt like she could care less. Would not recommend her at all. Dealership was okay.

I am please with the car I purchased from mr.z.william he was very kind on the phone every thing when smoothly I would recommend him too my friends thank you

Max was great! Got me my car. My new truck is good. Thanks royal auto

Ron was very knowledgeable and took great care of me! Management Staff were very helpful !

Max hooked me up with a good ride and helped me out with, come check him out

Very friendly staff, they were able to get me into the car that I wanted even with my tough credit situation. At a good payment too!

Contacted the dealership and spoke with Ron he assured me I could get into something even with my credit not being the best and he came through and hooked me up with a nice card, got me a good payment too!

Very nice staff, easy experience, nice and clean cars, they got me into the vehicle I wanted even with my rough credit situation

GREAT PLACE! TRANSACTION WAS VERY FAST. HIGHLY RECOMMENDED. STAFF WAS VERY KNOWLEDGEABLE AND WORKS WITH YOU.