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Eastchester Chrysler Jeep Dodge RAM

(7,350 reviews)
Visit Eastchester Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 8:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:30pm 7:30am–5:00pm
Tuesday 9:00am–8:30pm 7:30am–5:00pm
Wednesday 9:00am–8:30pm 7:30am–5:00pm
Thursday 9:00am–8:30pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 11:00am–5:00pm Closed
New (914) 461-4970 (914) 461-4970
Used (914) 618-5378 (914) 618-5378
Service (914) 368-7915 (914) 368-7915

Reviews

(7,350 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Eastchester Chrysler Jeep Dodge RAM from DealerRater.

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great representative and dealership

Mr. Larosa was great and very helpful. I told him what I was looking for and how much I wanted to spend he showed me my options and made it happen. He's great and so is his energy. Great dealership I would definitely recommend to people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr. Larosa was great I told him what I was looking for...

Mr. Larosa was great I told him what I was looking for and how much I wanted to spend and he showed me my options and made it happen. Great sales representative would definitely recommend him and the dealership to people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Dear chrisall41, Thanks so much for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we're happy to hear that you agree! On behalf of your Friends here at Eastchester Chrysler Jeep Dodge, enjoy that ride! Victor Lugo Customer Relations Manager

STAY AWAY!!!! Allen the sales rep promised us the world...

STAY AWAY!!!! Allen the sales rep promised us the world when buying a brand new jeep trail hawk. I asked for three specific things: rear view camera, navigation, and leather seats. He said yes I have that one here in stock with all the things you want in it. I like a fool trusted him to have all three things in the car. When I bought the car and brought it home, we noticed the rear view camera was not in the car. I called Allen and was given the run around for days. I asked him can you install the rear view, he says no it will void the warranty. That's great! Then not even a month later, the front heated seat did not heat up. So we brought it to the service department and the first time I rented a car. They kept my brand new car for a day and then gave it back to me. They said they fixed the modular or something. FAIL - of course that wasn't the problem. Now this week I brought it back up there, they kept it for two days, they said maybe it's the grid, and another FAIL! I had to fight with them to get my car back after supposedly working on it for two days ! Meanwhile I have a brand new car with a broken heated seat system!!!! They have no idea what they're doing. It takes forever to get in touch with a service person. I sat and watched managers belittle other customers who were getting their cars fixed. It's a horrific dealership, do not bother going there!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Dear ACOTR09, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Thanks

From the moment we arrived, all staff were attentive and...

From the moment we arrived, all staff were attentive and informative. Jimmy was professional and knowledgeable...as well as personable. The deal was fair and painless. A great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Dear AFeig, Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 718-547-5500 ext.230 or via email at Victor@eastcjd.com. Hope you're enjoying your new vehicle. Thanks again for choosing Eastchester Chrysler Jeep Dodge. Victor Lugo Customer Relations Manager

2011 Dodge Ram

From the moment we arrived, all staff were attentive and informative. Jimmy was professional and knowledgeable...as well as personable. The deal was fair and painless. A great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very helpful and jimmy soma explained everything about...

Very helpful and jimmy soma explained everything about the jeep step by step . I will definitely recommend Eastchester Chrysler Jeep Dodge to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear halffms, Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 718-547-5500 ext.230 or via email at Victor@eastcjd.com. Hope you're enjoying your new vehicle. Thanks again for choosing Eastchester Chrysler Jeep Dodge. Victor Lugo Customer Relations Manager

outstanding customer service

Eastchester Chrysler Jeep/Dodge has excellent and outstanding customer service staff. They made my recent used car purchase fast and thorough. I was able to walk in and lliterally drive my car out the next day with the ultimate confidence that everything was completed correctly. My car was presented to me in excellent condition even though there was inclement weather. My salesperson was extremely knowlegable and took his time giving me a full overview of the vehicle before I drove it off the lot. My sales person demonstrated all the necessary skills that helped me make my final decision. I felt confident that I made the right choice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience working with Jimmy was outstanding. He was...

My experience working with Jimmy was outstanding. He was knowledgeable of all products and answered all of my questions. Buying a car can be a scary experience, but Jimmy made me feel comfortable and at ease throughout the entire process. He treats all of his customers with the upmost respect and I would 100% recommend this dealership to other potential buyers/leasers like me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear jacquelineroschbach, Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 718-547-5500 ext.230 or via email at Victor@eastcjd.com. Hope you're enjoying your new vehicle. Thanks again for choosing Eastchester Chrysler Jeep Dodge. Victor Lugo Customer Relations Manager

Jimmy was very helpful in regards to leasing a new car....

Jimmy was very helpful in regards to leasing a new car. He explained, in detail, all my available options. After purchasing my new Jeep, he went over all the components in the car. He never once rush and took the time to explain everything, whether it be the paperwork or the different car options. I was very happy working with him and I would recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear JoeP92750, Thanks so much for this great review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we're happy to hear that you agree! On behalf of your Friends here at Eastchester Chrysler Jeep Dodge, enjoy that ride! Victor Lugo Customer Relations Manager

My wife and I went in to purchase a new car over the...

My wife and I went in to purchase a new car over the Black Friday weekend to take advantage of great prices. We received a guaranteed price from TrueCar for an in stock 2014 Jeep Cherokee and began working with Craig to purchase the car. The price was well below what any other dealer in 50 miles was offering. They did not have the car with the specifications we requested on site, and rather than trying to sell us on upgrades, they matched the TrueCar price and helped work with us to have the car built from the manufacturer. Estimated timing for completion was 6-8 weeks, and almost exactly 2 months later, we received a call from Jimmy Somma letting us know the car was ready for delivery. I thought it was slightly odd that we were contacted by a different salesperson from whom we originally dealt with, but Jimmy explained the situation and was extremely helpful through the entire delivery process. I was a bit worried that we were being passed off to someone who was going to try to boost the price or sell us on add-ons, but Jimmy did nothing of the sort. He was professional, knowledgeable, and extremely friendly throughout. Everything was in order and the process could not have gone smoother. I would absolutely recommend this dealer and Jimmy specifically for any future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Peninyourneck, Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. If you have any questions, please call me any time at 718-547-5500 ext.230 or via email at Victor@eastcjd.com. Hope you're enjoying your new vehicle. Thanks again for choosing Eastchester Chrysler Jeep Dodge. Victor Lugo Customer Relations Manager