McDonald Mazda South

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
302 lifetime reviews. Includes reviews of McDonald Mazda South from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 2, 2020

    I feel like this place is really still in tune with the type of shady sales tactics that make people nervous about car dealerships. Make sure you ask for... a break down of the work being done before you actually let them do it. I came in for just an oil change and the service sales man Zack was trying to get me set up for warranty stuff right off the bat. He later told me, after my car was already being worked on that my cabin air filter was trashed from all the smoke and ash in the air. He then proceeded to explain that this filter is going to run me about $100 because it's a special filter for my car that only Mazda makes. I hope other customers are smarter than I am and ask for a break down of all charges before they allow any work to be done. My grandfather worked in the automotive industry for thirty years and warned me about salesmen like this. They give you inaccurate information and don't quote what you're actually paying for. I wasn't shown a breakdown of what I was actually being charged for just told that my car needed this very specific thing that could only be done there. I don't trust this type of business practice of bait and switch tactics. (The filters are very cheap and can be purchased pretty easily online.) I'll be more careful about doing my research before accepting any last minute recommend work on my vehicle in the future. I spoke with a manager about the issue and he was very rude and dismissive. I'm very very particular about where I have my car taken care of for this reason. I have so far only done business with the West location and they've always been honest and upfront with me. I've never once felt like they were trying to dupe me or up sell me so this was very disappointing.

    2.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    McDonald Mazda South

    Lindsey - we run our business to be straightforward with guests, so it was hard to see your feedback. I sincerely apologize for leaving the wrong impr...ession during your visit and I would be happy to go over any outstanding questions that you may still have. We would hate to have this instance cost us your business, so please give me a call if you would consider giving us a chance to make things right. Thank you, Michael Brossard - Service Manager - 303-928-7319

  • 1.0 out of 5
    June 19, 2020

    Schedule a couple of maintenance items on my 2008 Mazda Mx5. Over the phone I was quote a price and 1.5 hrs. for the time it would take. Rolled in a 1:15pm... and was joking with the Kyle about it been done at 2:45 and we said make it 3:00pm. I will wait then. Two hours in, I checked with the service department and I was greeted with "what do you need" and I will have Kyle call you. At 4:00 pm, no call from Kyle. 4:15 my car is sitting out on the lot done. I again wanted to pay and was told by the department something has come up and you have to wait. Customer service is not there specialty. On my afternoon off what I loved to do is sit in a dealership for 3 hours for a air filter change and a brake fluid flush. I will go to Schomp Mazda, Sill-TerHar in Broomfield, Courtesy Mazda in Longmont or a independent shop before I ever give McDonald Mazda another penny.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Haben - I'm so disappointed to hear that we lost your business but I can understand why you are upset. We should have been more communicative here and... I sincerely apologize that we kept you waiting. I will speak with my team about your feedback so we can improve for future guests. Thank you, James Zielonka - Service Manager - 303-738-4837

  • August 31, 2017

    Joshua answered my call and told me how to start the car to bring it in. I told him my wife has a handicap (between knee surgeries) and we MUST have a... car. He put our car in right away. A call later in the day and I had our car back. Joshua went overboard to help out. McDonalds...............Take good care of Joshua......he's a keeper

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 19, 2020

    Scheduled a couple of maintenance items on my 2008 Mazda Mx5. Over the phone I was quoted a price and 1.5 hrs. for the time it would take. Rolled in a... 1:15pm and I was joking with Kyle about it been done at 2:45 and we said make it 3:00pm. I will wait then. Two hours in, I checked with the service department and I was greeted with "what do you need" and I will have Kyle call you. At 4:00 pm, no call from Kyle. 4:15 my car is sitting out on the lot done. I again wanted to pay and was told by the department something has come up and you have to wait. Customer service is not there specialty. On my afternoon off what I loved to do is sit in a dealership for 3 hours for a air filter change and a brake fluid flush. I will go to Schomp Mazda, Sill-TerHar in Broomfield, Courtesy Mazda in Longmont or a independent shop before I ever give McDonald Mazda another penny.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    McDonald Mazda South

    Haben - I'm so disappointed to hear that we lost your business but I can understand why you are upset. We should have been more communicative here and... I sincerely apologize that we kept you waiting. I will speak with my team about your feedback so we can improve for future guests. Thank you, James Zielonka - Service Manager - 303-738-4837

  • 1.0 out of 5
    June 13, 2020

    Literally the worst experience I've had, and it was my first. My dad came with me to test drive, and we very clearly told our associate Jake that we would... not be buying the car today. Not only did he know nothing about the car, (we don't blame him because it was obvious he was new and wasn't trained well) but after the test drive he gets his General Manager, who comes over to say his owner is in a contest and tried to hard sell us into buying the car today. Also held our keys hostage (we got an appraisal). Worst place ever! Totally lost our business. Totally condescending and won't be surprised if they go under.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    McDonald Mazda South

    This doesn't sound like the knowledgeable and accommodating service I expect from my team. I'd like to speak with you directly about what happened dur...ing your visit to ensure that we are living up to our values here. Would you consider giving me a call?Thank you,Jason Sharp - General Sales Manager - 720-644-5851

  • 1.0 out of 5
    May 22, 2020

    By far the worst experience I've ever had buying a new car. A shifty and arrogant staff. You'd have to pay me to get a car from them again.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This doesn't sound like the honest and friendly service I expect from my team. I'd like to get some more details about what happened during your visit... to ensure that we are living up to our values here. Unfortunately, I am unable to find your contact information based not his review, but please don't hesitate to give me a call directly. Thank you, Jason Sharp - General Sales Manager - 720-644-5851

  • 1.0 out of 5
    January 6, 2020

    Very unethical, the most condescending organization I......

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    McDonald Mazda South

    We take claims like the ones you've made here very seriously. Would you or your friend please call me? I need to get additional details so I can addre...ss this situation. Thank you, Jacob Varshavskiy - General Manager - 720-283-5117

  • 1.0 out of 5
    December 28, 2019

    I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't... even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    McDonald Mazda South

    It's hard to see this feedback as we expect our guests to be treated with five-star service. I sincerely apologize for your disappointing visit and ca...n assure you that this situation will be addressed. If there is anything I can do to assist with your car search, please give me a call. Thank you, Jason Sharp - General Sales Manager - 720.283.5108

  • 1.0 out of 5
    December 28, 2019

    I would not recommend this dealership to anyone. The sales lady Gigi was very rude and disrespectful. She was trying to juggle multiple customers and didn't... even care about my time. From the very beginning she didn't even offer me any thing to drink. All they care about is pushing cars to gain levels in their tier system to make a buck and screw the customer. I told them what I wanted and they didn't even price it out for me. I'm very dissatisfied on how they conduct business. I will never buy another Mazda.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Justin - It's hard to see this feedback as we expect our guests to be treated with five-star service. I sincerely apologize for your disappointing vis...it and can assure you that this situation will be addressed. If there is anything I can do to assist with your car search, please give me a call. Thank you, Jason Sharp - General Sales Manager - 720.283.5108

  • 1.0 out of 5
    May 19, 2019

    I bought a new 2019 CX9 and had the dealer install a clear bra and tint the front windows. During the process the drivers seat was damaged along with the... door panel. When I brought it to the attention of service on Friday, they told me to go see the sales manager. At this point the vehicle only had 742 miles on it. I went back on Monday to talk to the sales manager Javier he basically accused me of the damage and referred me back to service and that it wasn't a warranty item. I called to try and reach Dash Fitz but his voicemail is not set up for his listed direct line and when called in to dealership I was transferred director voicemail. Have yet to hear from Dash or a Mazda zone representative as I requested of Javier. Chrysler dealers never treat customers this way. I'm debating wether to take my loss and trade the vehicle. Especially due to its hesitation when pulling out into traffic and the lack of power from the 4 cylinder engine. But mostly from the lack of customer service. There loss especially since I have a Granddaughter that I'll be buying a car for.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 1 found this review helpful. Did you?
    McDonald Mazda South

    Liam - I'm very sorry to hear about your continued disappointment. I will be in touch to see what I can do. Thank you, Mark Dismuke - General Manager ...- 720-283-5117

View More Reviews