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I bought a new 2019 CX9 and had the dealer install a clear bra and tint the front windows. During the process the drivers seat was damaged along with the... door panel. When I brought it to the attention of service on Friday, they told me to go see the sales manager. At this point the vehicle only had 742 miles on it. I went back on Monday to talk to the sales manager Javier he basically accused me of the damage and referred me back to service and that it wasn't a warranty item. I called to try and reach Dash Fitz but his voicemail is not set up for his listed direct line and when called in to dealership I was transferred director voicemail. Have yet to hear from Dash or a Mazda zone representative as I requested of Javier. Chrysler dealers never treat customers this way. I'm debating wether to take my loss and trade the vehicle. Especially due to its hesitation when pulling out into traffic and the lack of power from the 4 cylinder engine. But mostly from the lack of customer service. There loss especially since I have a Granddaughter that I'll be buying a car for.
Liam - I'm very sorry to hear about your continued disappointment. I will be in touch to see what I can do. Thank you, Mark Dismuke - General Manager ...- 720-283-5117
I had an oil change done at McDonald Mazda South Service Station last week and my 2 pairs sunglasses were stolen from my vehicle. It was the only thing... of value in the vehicle and both were taken. When I reached out to the dealership and service station I got the run around and a bunch of statements from them that there employees do not steal. When I reported the thief to the local police department, they reviewed the video recordings available of my vehicle. But, of course there is no video surveillance of the car INSIDE the service station so there was no way for me to prove who stole my items. Needless to say, I never got my items back. This was not my first experience with McDonald Mazda South. I leased a vehicle from my in 2018 and there was a slew of shady business practices that took place (I will write a whole other review about that experience). Every encounter with McDonald Mazda South has been shady and questionable. Which seems to be inline with many of the other reviews posted my people who have experience with McDonald Mazda South. Save yourself the ordeal and go to people you can trust who have integrity !
This is extremely concerning for me to read. I would never condone this behavior from my team and definitely need to look into what happened here. I'm... going to get the details of your visit and then give you a call. Thank you, Mark Dismuke - General Manager - 720-283-5117
Joshua answered my call and told me how to start the car to bring it in. I told him my wife has a handicap (between knee surgeries) and we MUST have a... car. He put our car in right away. A call later in the day and I had our car back. Joshua went overboard to help out. McDonalds...............Take good care of Joshua......he's a keeper
I test drove a car, loved it, but needed to sleep on it. So I made an appointment for the next morning. The next day they even called to confirm the appointment,... knowing I was driving 2 hours to their dealership. When I got there I spent a good hour checking the car out again and test driving. When I decided to make an offer they informed me it had already been sold to the Mazda dealership next door and the price had raised $3,000. They weren???t even willing to discuss a negotiation. The whole situation was shady. I work hard for my money and it is a big deal to buy a car. I did not feel like this was an honest dealership.
Beth- I'm sorry for the frustrating situation! I would like the opportunity to further discuss the events that took place. Do you have time to talk wi...th me directly today so I can see if there is anything I can do to resolve this? Thank you, Dash Fitz General Sales Manager 720-283-5108 or email@example.com
I had the opportunity to work with both Shane and Andy in helping me pick out my new used grand Cherokee. The experience was wonderful with great attention... to detail in customer service, answering all my questions and making the experience of buying a car a pleasure. I recommend these guys to anyone looking to buy a car new or used.
Hi Michael - Congratulations on your Jeep Grand Cherokee! We are so happy that Shane and Andy were able to answer your questions and make the car-buyi...ng process enjoyable. Thank you so much for recommending McDonald Mazda South!
Beautiful facility and showroom. We had to search for a salesman, but once we found one (Ian) he was very helpful. He went through all of the models with... us and talked candidly with us about wanting a larger car for our family. He was easy for us to relate to and talk with as he has a young, growing family as well. He took the time to show us all of the options (leasing vs. buying). My only request would have been that he provide a little more information on specials/promotions. I only found those by going to the website.
Hi Ashley - Thank you for your feedback about your experience! We're so glad that Nick was able to talk to you about a car that would work best for yo...ur family. We appreciate the note about the specials. We hope to see you soon at McDonald Mazda South!
I leave a 2016 Maxda cx5 from McDonalds and enjoy the car. I have always taken it to the dealer for service. However I will no longer take it there for... service because the prices are outrageous. For my30,000 mile service the cost was $817 for oil change rear differential drain and fill. Transfer case drain and fill and general inspection. This is way too high and not in keeping with quality and value services. I will no longer be having service work done here.
Hi Ron, I can certainly tell that you're frustrated - I would like the chance to discuss this with you and right the situation so we may have the oppo...rtunity to serve you in the future. I'll look for your contact details, but please feel to call me as well. Thanks, James Zielonka - Service Manager - 303-738-4837.
Beautiful facility wonderful customer service I would definitely recommend this place for anyone looking for a new car. Mark makes you feel comfortable... the experience a good one.
Morgan was very helpful and was very knowledgeable about the vehicle. We looked at several vehicles and I selected the best fit for me. This is my first... Mazda purchase so his insight was helpful.
From the start this was an amazing experience. I checked out what cars I was interested in on their website. I talked to Morgan to get started and he was... absolutely awesome! He knew exactly what we were looking for and helped us make the best selection. Ian was there to help with the process and I have never seen such a flawless hand-off, it was like they knew what each other were thinking, seriously! I am very happy with the Mazda 3 we bought for my daughter and I will return when I am ready to get my next car. They even stayed late to make sure the car was detailed before we left! Great work gentlemen! I highly recommend Morgan or Ian for anyone who is looking for a hassle free purchase and a great conversation during the process.