McDonald Mazda South

As a repeat customer, I trusted when I was told that the used car I purchased had "NEW BRAKES". However, just a day later, I had concerns/issues with the brakes and had them inspected by Brakes Plus - turns out that the front brakes were down to 3mm, or about 25%, and in need of replacement. When I brought this up to the dealership and provided proof, I was told that only the rear brakes were replaced and they refused to replace the front brakes. Unless you like being lied to, I would not recommend dealing with this dealership and will advise all of my friends and family to steer clear.

Put a down payment on a car to purchase and had proof of the payment, documents, and agreement with the salesperson to purchase the car the next day when banks are open. Turns out the next day when I went to purchase the car, the salesrep sold the car without even caring about the deposit or documents submitted. DO NOT PURCHASE FROM HERE! They scammed me out of a car and are sleazy. DO NOT GO THROUGH MATT.

Matt Diamond Was exceptional to deal with very friendly upbeat in every way a great person never felt any pressure great environment great person he should move far in the company this is our first Mazda but I can tell you it will probably be back

Matt diamond was very courteous and respectful very friendly knew his job very upbeat made us comfortable in purchasing our first Mazda will definitely be back Matt needs a raise.

Had a 12/10 incredible experience shopping at McDonald Mazda! From our sales consultants -- Steven Valencia and Chris Hannaman to the managers Stephen Lewis (my new bestie) and Jason Sharp -- they made sure we had an incredible time shopping and never felt rushed, pressured, etc. They were upfront about pricing and took the time to explore every avenue to make sure we were set up for success with our CX-70. Customers for life!

I had been going back and forth with a rep for my lease renewal, told them what I was able to put down and what I could afford monthly. Upon going in for my appointment, the rep and his manager quadrupled my down payment and double the monthly. No counter offer, no trying to get me into a different car, nothing. I was told I could just turn my car in but that Mazda would send me a bill for $4000 because of ‘hail damage’ on the roof of my car. I left. GO TO SCHOMP MAZDA INSTEAD!!!! They don’t charge the outrageous ~$800 rep commission fee and they’ll actually provide you with a positive customer service experience. Schomp Mazda brought my car through for a wash and was able to see that it WASN’T actually hail damage. I’ve never been so disappointed than I was at Mcdonald South. Maybe it’s just because I was a woman there on my own and they thought they could pull a fast one.

Charged $101 to simply reset a warning light that was triggered after unplugging electric cable and plugging back in. Works fine and our usual mechanic said there is a service bulletin that only Mazda can reset light. Please don't go to Mcdonald Mazda for any services.

I had my best buying experience at McDonald. Ryland is a genuine and respectful young man. When he was unsure of the answer to any of my questions, he sought out the correct answer instead of guessing. Adam came out while Ryland was moving cars, also very nice and genuine. Ian in finance was wonderful to work with, as well. Who loves that part? I felt at ease and he worked with me to get the peace of mind I was looking for. Ryland went over the features with me (even though it was a used car) before I drive away. Since then, he has helped me figure out how to work some features and checked in to make sure everything is going well. Well worth the drive up from the Springs!!

Beware of McDonald Mazda Broadway! Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit directions for them not to try and push or pull on it. Service advisor Phoenix took over my car and had to bring it down to their collision center. He wouldn’t let me take it down. When I received the car back he said I need an appointment with collision center for them to take my headliner down to not crease it. Also noted to him that they did in fact mess with my antenna as there was now a slight dent in my roof around it. He noted this with their service manager Adam. I get home and what do I find…they in fact already creased my headliner. I called collision center to make an appointment multiple times and never received a call back to schedule. I called Phoenix and Adam and they said it’s now out of their hands and the collision centers problem to fix. No one has returned my calls as they know they screwed up and are hoping I just stop trying…. I went to Groove Mazda on Arapahoe. They were the most caring and professional service department ever. Took care of my antenna under warranty without question in under an hour. They will be my go to dealership from now on. I even asked them to replace the dealership plates to theirs as I await my new plates!!! I will be reporting McDonald to USA Mazda and the Dealership licensing board/commissioner. They have the most inexperienced and immature staff there, don’t take responsibility when they screw up and don’t care. Beware everyone! This ain’t the first I’ve heard of complaints about them. Just wish I knew before I went there. Hope I can spread some awareness amongst the Denver community here.

We purchased a Mazda Cerified vehicle from McDonald Mazda in July, 2023. The vehicle was experiencing acceleration issues, which we were told was due to the transmission adaptive learning. After 6 months, the adaptive learning failed to adjust to the new owner/driver. So, a ‘re-flash’ was required to correct the issue. Although there was still 6 months remaining with the 12 month Mazda certification. We were told that Mazda doesn’t cover software updates under the 12 mo. Mazda certification. When I pointed out that a re-flash would indicate a failure, not an update, both the service advisor and manager refused to consider the issue was due to failure. We were forced to pay to correct the issue as neither McDonald Mazda (who performed the vehicle certification) or Mazda USA would honor the repair under their warranty. Buyer beware of Mazda’s Certification warranty. In addition, when the cost to acquire new customers is great, the Service Manager (Timothy) is certainly consistent with the 2.7 DealerRater service rating he has rightfully earned.