McDonald Mazda South

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4.5
(313 reviews)
Visit McDonald Mazda South
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–8:00pm
Sunday Closed Closed
New (720) 778-3465 (720) 778-3465
Used (720) 277-0402 (720) 277-0402
Service (720) 279-9630 (720) 279-9630

Inventory

See all 319 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2022.
At McDonald Mazda South we'll work hard to show you why we are the right choice. We hope to earn your trust and establish a life-long connection with you through our transparency and ensuring that you understand every aspect of the negotiations and just how simple we can make your buying experience. We pride ourselves on doing the right thing which is why our dealership has been built around core values such as honesty community involvement and exceptional customer service. We believe it's our responsibility to restore and maintain that confidence by doing what's right.
A Premium Experience At The Price You Want

Service center

Phone number (720) 279-9630

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.5
(313 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

I bought a Toyota Highlander from Adam at McDonald Mazda...

I bought a Toyota Highlander from Adam at McDonald Mazda South and I couldn't be happier. Great deal, great service and just an all-around amazing buying experience. It was the best customer centered service that I've seen in years. I completely recommend them to anyone looking for a HONEST dealer.

Consumer response

🚙😁

Dealer response

Thank you for the great review! We want the most for our guests, and it is wonderful to hear that you found the right vehicle working with Adam and the McDonald Mazda South team. Drive safely in your new vehicle, and we hope to see you back again down the road!

5.0

Great People

I bought a Toyota Highlander from Adam at McDonald Mazda South and I couldn't be happier. Great deal, great service and just an all-around amazing buying experience. It was the best customer centered service that I've seen in years. I completely recommend them to anyone looking for a HONEST dealer.

Dealer response

Congratulations on your new Toyota Highlander! We are thrilled that Adam and the team took such great care of you and earned your five-star review. Thank you from everyone at McDonald Mazda South!

4.5

Recently bought a 2018 Mazda CX-5. Every one I met at...

Recently bought a 2018 Mazda CX-5. Every one I met at this dealership was amazing! Customer service exceptional Sales Manager Steven Lewis Tate salesman Finance Ian Mcclearn Mazda service manager Michael Brossard Professional, friendly, and will go the extra mile! 5 stars

Consumer response

Recently bought a 2018 Mazda CX-5. Every one I met at this dealership was amazing! Customer service exceptional Sales Manager Steven Lewis Tate salesman Finance Ian Mcclearn Mazda service manager Michael Brossard Professional, friendly, and will go the extra mile! 5 stars

Dealer response

Thank you for the review! We are grateful that we got the opportunity to assist you here at McDonald Mazda South, and we will certainly let Ian, Steven, Tate, and Michael know that you appreciate their help. We hope that you continue to enjoy your 2018 Mazda CX-5!

1.0

My son took his CX5 in for an oil change. They flagged...

My son took his CX5 in for an oil change. They flagged brakes as being in critical need of replacement and quoted $1000+ to do it, and ID’d another $2000 of additional suggested repairs as well. A week later we had our mechanic check the brakes, and they are fine. FINE, as in 5mm remaining and no need to act now. So sleazy to try to take advantage of a young driver this way!

Dealer response

We strive to deliver honest and straightforward service to all our guests, and we're sorry to hear your son's experience left you with a different impression. We will share your feedback with our service team so they are aware, but if you'd like to discuss this directly, I'd also invite you to give me a call. The satisfaction and happiness of our customers is of the utmost importance to me. Thank you, Michael Brossard - Service Manager - 303-928-7319

1.0

By far the worst experience I've ever had buying a car. A...

By far the worst experience I've ever had buying a car. A shifty and arrogant staff. I would never recommend this dealership to anyone, horrible customer service. My daughter had been in a terrible accident in which her car was totaled and was lucky to have survived. She had to look for a new car and found a truck at this dealership. I went with her to see it and take it for a test drive. While on the test drive we noticed a ticking noise. The salesman who was with us “reassured” us that everything would be checked out thoroughly and fixed if necessary. This was our first mistake to believe him. Fast forward to less than 9 months later that the truck now needs a new engine due to the issue that was never fixed and is going to cost thousands of dollars along with all the money we are paying for a rental car my Daughter had to get for the last few weeks because her truck can’t be driven and isn’t safe to drive. My Daughter is a single Mom with two young children working full-time so she needs a car for transportation. The mechanic that we took the truck to told us that this problem has been going on for quite a while and not something that just started happening. We reached out to the dealership and explained everything that happened and were told there was nothing they could do and that their "hands were tied" It is obvious to us that they took advantage of two women and sold them a vehicle that had issues just to make a sale. I have been waiting for a call from the GM to discuss this issue but have never heard from him. I have also reached out to FOX 31 Problem Solvers…there is such a thing as a Lemon Law.

Consumer response

By far the worst experience I've ever had buying a car. A shifty and arrogant staff. I would never recommend this dealership to anyone, horrible customer service. My daughter had been in a terrible accident in which her car was totaled and was lucky to have survived. She had to look for a new car and found a truck at this dealership. I went with her to see it and take it for a test drive. While on the test drive we noticed a ticking noise. The salesman who was with us “reassured” us that everything would be checked out thoroughly and fixed if necessary. This was our first mistake to believe him. Fast forward to less than 9 months later that the truck now needs a new engine due to the issue that was never fixed and is going to cost thousands of dollars along with all the money we are paying for a rental car my Daughter had to get for the last few weeks because her truck can’t be driven and isn’t safe to drive. My Daughter is a single Mom with two young children working full-time so she needs a car for transportation. The mechanic that we took the truck to told us that this problem has been going on for quite a while and not something that just started happening. We reached out to the dealership and explained everything that happened and were told there was nothing they could do and that their "hands were tied" It is obvious to us that they took advantage of two women and sold them a vehicle that had issues just to make a sale. I have been waiting for a call from the GM to discuss this issue but have never heard from him. I have also reached out to FOX 31 Problem Solvers…there is such a thing as a Lemon Law.

Dealer response

There is a lot written here, and I would like to begin by apologizing for any trouble your daughter has had with her vehicle. We strive to make the purchasing process go smoothly for our guests, and it is never our intention to inconvenience or mislead them. I understand your frustration and I would appreciate the opportunity to speak with your daughter to see if there is anything more I can do to help. I will search for her contact information, but in case I am unable to locate it, please let her know that I am available to take her call. Thank you, Jason Sharp - General Sales Manager - 720-644-5851

Consumer response

Jason, wow, it took over a month for you to respond. I was told you would be calling me but no, I never received a call from you. Yeah you can help by reimbursing us $2,100.00 for the rental car we had to use while a new engine had to be ordered and installed and $14,000 for the cost of the new engine plus labor costs because the engine that was in the truck was trash. Like I wrote before, worst dealership ever.

1.3

Stay Away From This Dealer!

By far the worst experience I've ever had buying a car. A shifty and arrogant staff. I would never recommend this dealership to anyone, horrible customer service. My daughter had been in a terrible accident in which her car was totaled and was lucky to have survived. She had to look for a new car and found a truck at this dealership. I went with her to see it and take it for a test drive. While on the test drive we noticed a ticking noise. The salesman who was with us “reassured” us that everything would be checked out thoroughly and fixed if necessary. This was our first mistake to believe him. Fast forward to less than 9 months later that the truck now needs a new engine due to the issue that was never fixed and is going to cost thousands of dollars along with all the money we are paying for a rental car my Daughter had to get for the last few weeks because her truck can’t be driven and isn’t safe to drive. My Daughter is a single Mom with two young children working full-time so she needs a car for transportation. The mechanic that we took the truck to told us that this problem has been going on for quite a while and not something that just started happening. We reached out to the dealership and explained everything that happened and were told there was nothing they could do and that their "hands were tied" It is obvious to us that they took advantage of two women and sold them a vehicle that had issues just to make a sale. I have been waiting for a call from the GM to discuss this issue but have never heard from him. I have also reached out to FOX 31 Problem Solvers…there is such a thing as a Lemon Law.

Dealer response

This is a concerning review to read. I assure you that it is never our intention to mislead our customers here, and I sincerely apologize for the lack of effective follow-up communication on our end here. I would be more than willing to speak with either you or your daughter directly about this and ensure that we both clear up any confusion and do what we can to make this right. Please don't hesitate to give me a call. Thank you, Jason Sharp - General Sales Manager - 720-644-5851

5.0

I brought my car in for it's first service and a concern...

I brought my car in for it's first service and a concern I had with some odd wear on the soft top. I arrived and Matt looked over my concerns and let me know what to expect. I stayed there at the facility, the typical free coffee/water/soda and a clean newer space with plenty of seating. The service was completed within the quoted 90 minutes. I was sent a link to a video explaining what was done and what the tech found with the top. This bit here was top notch! The video addressed my conerns and the dealership didn't just take ownership of all my concerns, they did one better. They took responsibility for the wear, and with Mazda USA offered to replace the top due to wear. The great part was one of my concerns with the top was user error. In the video the tech explained the correct way to close the top. I was slightly off, surprising since it's such a simple task but it was my bad. They didn't have the part in stock, no one in the state did really. So they had to have it shipped in and kept my car. They did provide a loaner car. There was a delay in shipping and the repair took longer than originally quoted. No problems here since it was communicated and I don't know a dealership that can control the weather. When I was able to pick up my car it was a full 7 days later 3 more than originally quoted due to delays. All was handled correctly. On inspecting the car there was some damage to the paint. This is where it gets even better. They addressed this issue directly and with the same professional manner they did my original concerns. I had to schedule another appointment to bring it back to have it sent to the body shop. When the body shop got my car Mike, the service manager, contacted me directly and offered a couple of solutions which is great. Explained the pros and cons of each and gave his suggestion but did allow me to decide on what route to go. I'm happy to say I've got my car back and I'm thrilled for having such a great experience with a dealership service department considering how much of a bad rap they've gotten. I will be going back.

Dealer response

Hi Jason - Thank you for taking the time to share this glowing review! We strive to deliver a seamless and transparent service experience for each of our guests, and it is fantastic to hear that this was reflected in your time working with Matt and Mike. We are proud to have earned your support and will be sure to pass on the kind words to the team. Drive safely, and we cannot wait to see you back at McDonald Mazda South!

5.0

Donovan was super friendly and not pushy at all. He was...

Donovan was super friendly and not pushy at all. He was very knowledgeable. He has even offered to help us learn more about the car on his day off. He is top notch!

Dealer response

Sarah, we are thrilled to read this great feedback about Donovan! Thank you for choosing McDonald Mazda South and taking the time to write a positive review. Have a wonderful day!

1.0

If I could give a 0 I would have. I went into the service...

If I could give a 0 I would have. I went into the service department for a few minor items to be corrected after buying the vehicle used (24k miles on it) under the factory warranty (front speaker not working and rear USB ports not working) and was told they would not honor the warranty due it being in a minor rear fender incident. Unbelievable the way I was treated, I’ve bought over 20 cars in my lifetime and have never been treated so rudely as I was at McDonald Mazda service department. Never will I go there again for anything and will tell everyone I know not to go there. I’m just getting started with this. I’m calling Tom Martino, your dealer manager and then Corporate.

Dealer response

Shawn - We strive for friendly and accommodating service here, and I'm disappointed that we didn't leave you with that impression. I would be more than willing to speak with you directly about your warranty and get some more details regarding what happened here. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Michael Brossard - Service Manager - 303-928-7319

5.0

lifetime and this was the most enjoyable, easiest car...

lifetime and this was the most enjoyable, easiest car buying experience I've ever encountered. I highly recommend buying a new or used vehicle at McDonald Mazda South and make sure you ask for Donovan. Donovan was the single nicest salesperson you will ever meet and to top it off he drove the vehicle to our house so that we could test drive it during a time when we were working from home which was fantastic! In addition, when I had questions about the vehicle and sent him a text message on his day off he replied right away. I expected he would reply when he got back in the office but it was pretty incredible the high level of service he provided. If management is reading this, Donovan deserves a giant bonus for what a valuable asset he is to the organization! Thank you to everyone at the dealership for making what is normally a very long, drawn out ordeal a quick, easy, and positive experience. We drove away with a phenomenal deal on our vehicle and I highly recommend making your next purchase at McDonald Mazda South.

Dealer response

Thank you for taking the time to share your experience at McDonald Mazda South! We are very proud to have Donovan on our team, and it is wonderful to hear that he delivered such a seamless purchase experience. We will be sure to let him know how much you appreciate his help. Congratulations on your new vehicle, and we are wishing you many safe and happy miles down the road!

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